General questions Globalpoker.com - Page 46 - Global Poker -- Two Plus Two Poker Forums

Hello Global Poker Rep, I sent in my verification documents a week ago and still haven't heard anything back. Can you check on this and expedite as I am getting a bit worried? Thanks

05-22-2017 , 04:09 PM

#1128

SHLADE

stranger

Join Date: Jul 2008 Posts: 10

Quote:

Originally Posted by SHLADE

Bump 4 days. No email no reply from support

Another bump.
It's been over a week and no reply from support.
I am only trying to register/sign up.
I wanna pay rake! LOL.

05-22-2017 , 05:30 PM

#1129

a dewd

Pooh-Bah

Join Date: May 2016 Posts: 4,594

Quote:

Originally Posted by SHLADE

Another bump.
It's been over a week and no reply from support.
I am only trying to register/sign up.
I wanna pay rake! LOL.

Is that the verification of your email that you are talking about? There has been some issues in the past with some emails getting through ISP filters in some areas. The word 'poker' sometimes is used and the emails with it in the header may not even get to the recipient. If it is a Gmail type account, then I cannot imagine what could be the delay.

I have seen the rep post today, you may want to PM her directly.

05-23-2017 , 02:38 PM

#1130

BGnight

Carpal \'Tunnel

Join Date: Aug 2005 Posts: 9,997

The honeymoon is over. Just in the last week and a half the games have gotten 10x's more reg infested and the fish are disappearing. While the games are still good they aren't 2005 good like they were a month ago. However, due to paypal fees, no rakeback, and increase in good regulars showing up, this site won't be profitable whatsoever in a few months (unless you're reeeally good). Thank goodness I live in NV where I have fee free withdrawals and rakeback.

05-23-2017 , 03:44 PM

#1131

Rutledge Smitty

old hand

Join Date: Oct 2009 Posts: 1,415

Quote:

Originally Posted by BGnight

I'm still playing so games are still good until I go broke

05-23-2017 , 05:04 PM

#1132

grumpy64

Carpal \'Tunnel

Join Date: Sep 2007 Posts: 7,621

Kinda difficult to have confidence not an operation when they never reply to your email. On top of that other posters here are having the same problem

05-23-2017 , 06:13 PM

#1133

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by 1masonunderGod

@global poker rep could you help me with a cashout problem please my email is xxxxxxx@gmail.com. My username is 1masonunderGod I used Facebook to sign up

We're still waiting for your utility bill. Let me know as soon as you've emailed it.

05-23-2017 , 06:19 PM

#1134

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Supermat

Can a Global Poker rep help me? I emailed Global Poker about 4 days ago asking about what I need to send it to verify my account so I can make a withdrawl and they have not responded yet. I understand they might be a little behind but 4 days seems a little much (especially when the auto reply they send when you send an email says they will respond within 1-2 days).

My name on Global Poker is the same as on here (Supermat)

As I've checked, we're still waiting for your documents. Let me know as soon as you've sent it.

05-23-2017 , 06:25 PM

#1135

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by plo_degen

Getting this error when trying to register:

Invalid registration details, check all the fields and make sure everything looks ok

All fields are filled out correctly and it's not highlighting if anything is wrong?

This has been already handled.

05-23-2017 , 06:33 PM

#1136

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by luisb1337

GLOBAL POKER = SCAM

Been waiting 5 days for a response/cash out of $200.

I do NOT trust them anymore

username: Chozen1
Submitted all required documents. Have emailed them strait for 1 week. TOTAL BS
I will give them until monday before I submit fraud charges on paypal.

This has already been processed as well.

05-23-2017 , 06:35 PM

#1137

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by RyanFeldman

Can I get an update please? It's been about 2 weeks now and I still haven't heard anything back. I haven't received a single email despite emailing you guys at least 4 times. I would like access to my account and have received no information from you guys about my status. I resolved the issue a long time ago and I'm still locked out.

This has been handled too. Cheers!

05-23-2017 , 06:40 PM

#1138

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by DaExtremist

I sent an e-mail from xxxxxxxxxx@yahoo.com to support and still no response. My username is bballin921. Someone has hacked into my account and chip dumped my entire cash balance to another player with the username "LethalLuck" The last time I wrote to support, it took 6 days to get a response. This is urgent and time sensitive. I cannot wait 6 days again for another response. Please have someone look at my case. Look at the most recent hands in my hand history for evidence. The two hackers sat together and gave away my entire account balance over the course of 4-5 hands. How am I supposed to trust a site that I get hacked on so easily and then doesn't even respond to my e-mails in a timely manner?

- Kaivon

I've already froze both accounts as a precaution when I first read this the other day. I've already escalated your case and we'll let you know of the result of the investigation as soon as we have an update.

05-23-2017 , 06:52 PM

#1139

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by don gotelaere

I won a tournament tonight (5/18) which brought my winnings to $95.95. Half an hour later my account was reduced to $45.95. Where did the $50.00 go?
And now i can't find an explanation anywhere on how to cash my winnings to my pay pal account. How do you cash out?

Please check your hand history and provide us the table ID. To cash out, go to the lobby and click on the "Buy Gold Coins" button found at the upper right corner of your screen and look for the "Cash Out" tab.

05-23-2017 , 06:59 PM

#1140

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by kunuk

I had the following glitch happen while playing 4 tables on a Safari browser from my Mac. I was dealt TT in the big blind and there was a severe lag after the small blind had acted, while this same lag did not occur at my other tables. When it was finally on me, I reraised, got a caller from a player, and flopped a set. After the flop came out, it still lagged and would not give me a check/bet option, while my timer went down. When it finally reappeared, I was able to get a bet in with a few seconds to spare. After he calls, the turn gives me a fullhouse and my check/bet options still don't pop up. It forced me to auto-check and auto-fold to his all in as all I could see was my timer going down. I know for sure this is some sort of glitch with Global and not my internet as my other tables were operating smoothly. Can the Global rep please PM me?

Is there a particular web browser that is the most compatible with Global? I experienced severe lag with Google Chrome. Safari was working smoothly until what just happened, so I am hesitant to open it back up again using that.

You still don't have PM privileges. You need to post more or ask Bobo Fett to activate it for you. Personally, I prefer Safari over Chrome. Try to use Private Browsing and see if it will make a difference.

05-23-2017 , 07:01 PM

#1141

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by SHLADE

I can't sign up.
I've been waiting 3 days for an email to verify my info from the initial sign up page.
I've sent 2 emails to support and have had no response.

I already replied to your PM. Thanks.

05-23-2017 , 07:06 PM

#1142

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Koreankid

Can you not play on iPhone? Every time I search for table and try to scroll down it scrolls to the top.

There's a known issue with iOS devices and we're still awaiting for a fix from our Techdev team. It used to work seamlessly.

05-23-2017 , 07:13 PM

#1143

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Bass "Ace G"

I have posted my thoughts about the antes I would sincerely like you to read what I wrote I love the opportunity presented by Global Poker and gave some thoughts and hopes and ideas as well as a bit of I hope constructive criticism in particular in the discussion about Antes

Yup. I read it on the other thread. I escalated it to the higher ups and provided the link for that particular discussion. If I'm not mistaken, the previous structure has been revised. Thank you so much for your input.

05-23-2017 , 07:16 PM

#1144

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Mr.DjiSamSoe

I am from Indonesia (SEAsia)can I play there? thanks

You will be able to play on our tables but at the moment, only players from the US and Canada (except Quebec) can cash out their winnings.

05-23-2017 , 07:18 PM

#1145

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by cloud1011

Hello,

I cashed out 4 days ago and have not received an email or anything. I have also emailed the support@globalpoker.com 3 times and have not received a reply.

Please advise.

May I know your Global Poker username so I can check the current status of your cash out request?

05-23-2017 , 07:23 PM

#1146

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by a dewd

That is a very good point. I don't even have a FB account, but it is no great task to break into someone's account. With having access to accts with funds through FB, it is an easy poach. The best place to look would be the person the chips were dumped to.

Quote:

Originally Posted by yourgfmyrailbird

Do you use a user id and password to log in? Or do you use Facebook to log in. If its the latter then its likely your FB account was compromised and they used it to log in and dump chips.

This is actually quite a security concern. I am interested if they will release any official statements/fixes about switching your FB log in to a user ID and PW (currently not an option i believe). Though with the way they have handled business in the past i am doubtful.

On a side note - if anyone is worried about cash outs just be patient. After verification my cash outs have only sped up. They are currently coming in less than 24 hours.

We can actually do that for you if you no longer want to associate the Facebook account that you used to create your account and just use your email address to log in.

05-23-2017 , 07:28 PM

#1147

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by zsco

Hi CSKimbr,
I accidentally purchased the $75 gold coin only package when I was trying to get $75 sweepscash as well. I immediately sent an email and have sent two more to customer support since. If you could help me with this, that would be great! Thank you.

My account name is: Z-LONIOUS

This has already been refunded. Did you receive the email from Madison?

05-23-2017 , 07:31 PM

#1148

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by philly2230

Hello Global Poker Rep, I sent in my verification documents a week ago and still haven't heard anything back. Can you check on this and expedite as I am getting a bit worried? Thanks

Can you provide your username so I can check the status of your cash out request?

05-23-2017 , 07:43 PM

#1149

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by grumpy64

Kinda difficult to have confidence not an operation when they never reply to your email. On top of that other posters here are having the same problem

Kind of difficult to help people if I have no username to work with.

Guys, sorry if I kind of neglected the General Questions thread. It's been a busy week. Between helping with our email queue and training the new hires, by the time I hit the 2+2 forums, I check my Inbox first and then the Cashout/Verification thread that can be found here:
http://forumserver.twoplustwo.com/25...8/index12.html

05-23-2017 , 07:59 PM

#1150

DeKs

journeyman

Join Date: Nov 2011 Posts: 224

PayPal is not allowing me to deposit most of the time. Anyone else face this issue? I can't even select a payment method. It is like automatically rejected?

Sent from my Pixel using Tapatalk

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