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05-01-2017 , 07:05 PM

#751

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by RMC459

Username is RMC459

I sent you an e-mail just now.

05-01-2017 , 07:36 PM

#752

xjinpark

stranger

Join Date: Apr 2017 Posts: 3

Quote:

Originally Posted by GlobalPokerCSKimbr

May I know your Global Poker username so I can check the documents you sent?

Hey could you please review my cash out as well?
Username: Dubrockets
Thank you so much!

05-01-2017 , 07:57 PM

#753

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by xjinpark

Hey could you please review my cash out as well?
Username: Dubrockets
Thank you so much!

Sent you an e-mail just now.

05-01-2017 , 09:42 PM

#754

HicSvntDracones

centurion

Join Date: Dec 2015 Posts: 114

I had not thought of that and will give it a try. But I'm not trying to use a HUD; I just want to review and get better.

Would either of these options prevent HUD use?

1. Ability to sort hand histories by amount won or lost so I can look at them on GP.

2. Get hand histories mailed at the end of the week.

Either way, I hope something like this can be implemented. It's very hard to use GP as one's main site if one has any interest in reviewing hands and getting better.

Quote:

Originally Posted by dieno

I'm having the same problem. I click to buy gold coins and it goes to Paypal. But once I am on Paypal's site it says:

Sorry, we can’t complete your purchase at this time
Please return to the merchant and choose another way to pay.

Quote:

Originally Posted by BGnight

AAAAND, being off a web based browser, it takes 2 seconds to copy/paste HH in the dealer scroll. I've done it. This actually makes Global better than other sites. There's absolutely no reason to store the HH. The hands stick around long enough to go back and copy/paste them to your notes.

05-01-2017 , 11:00 PM

#755

adam559

stranger

Join Date: May 2017 Posts: 1

Quote:

Originally Posted by GlobalpokerCSTravi

We appreciate for your feedback and will take note of it Chazley. It's on our table though we are confident that it won't happen. But don't worry, if ever, we assure you that there will always be ways for you to purchase gold coins and cashout your bankroll. Good luck and see you on our tables!

HI can you please help !!

I requested I payout and sent my documents for verification I still didn't hear anything , sent sevral emails to get a respond back and I didn't hear anything back , now I start getting worried , my user name with global poker is :

adam559

can you please check and let me know what is going on with my payout , or if you need any additional info let me know

thank you

05-02-2017 , 10:19 AM

#756

Slimwick

stranger

Join Date: May 2017 Posts: 3

Hey global I have sent verification documents twice. Have been waiting 3 days for pay out. Got email from you saying needed to be in jpeg format but that's what I sent both timed. Would like to know if there is anything else I should do.
Thanks

05-02-2017 , 11:06 AM

#757

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by adam559

I just sent you an email. You need to resend us a colored copy of your ID.

05-02-2017 , 11:08 AM

#758

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Slimwick

Please provide your username so I can check.

05-02-2017 , 12:06 PM

#759

Slimwick

stranger

Join Date: May 2017 Posts: 3

My user name is slimwick. Thanks agien

05-02-2017 , 12:19 PM

#760

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Slimwick

My user name is slimwick. Thanks agien

I already replied to your e-mail. Please check. Thank you.

05-02-2017 , 12:34 PM

#761

Slimwick

stranger

Join Date: May 2017 Posts: 3

I replied to your email. I'm still confused on what to do? Thanks for looking in to this.

05-02-2017 , 03:40 PM

#762

Fiery

newbie

Join Date: Apr 2017 Posts: 17

Quote:

Originally Posted by Fiery

Hello, I sent my ID/docs ~2 weeks ago and never received a response about it. Is there something else I'm supposed to do? Username : Fiery.

Quote:

Originally Posted by GlobalPokerCSKimbr

Make sure that you email us using your registered email address. As a security measure, we require all customers to write from their registered email address when requesting specific account information.

I sent the documents via the email I used to sign up, but used a different paypal email for the withdrawal request. Could that be a possible reason as to why I haven't received the paypal money?

05-02-2017 , 03:48 PM

#763

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Fiery

I sent the documents via the email I used to sign up, but used a different paypal email for the withdrawal request. Could that be a possible reason as to why I haven't received the paypal money?

It shouldn't be an issue as long as the PayPal account is also under your name. In your case, you sent your documents using a different e-mail address and not the one you registered when you created your Global Poker account.

05-02-2017 , 05:28 PM

#764

LADYLUCK420

stranger

Join Date: Apr 2017 Posts: 3

Hi Kimber this is LADYLUCK420. I'm having an issue with a pending cash out. If you recall there was an issue with my son and I having an account. We got the situation resolved and I've made multiple withdrawals since. Why is customer service now asking me to resolve the same issue we resolved a month ago? Can you please help me get this situation taken care of. Thank you!

05-02-2017 , 07:27 PM

#765

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by LADYLUCK420

Hello. Sorry for the confusion. I already sorted this out. Please see my email.

05-02-2017 , 07:47 PM

#766

2blackaces81

enthusiast

Join Date: Apr 2017 Posts: 75

Any chance of getting pineapple as a game option?

Sent from my VS987 using Tapatalk

05-02-2017 , 08:49 PM

#767

OK-Poker

centurion

Join Date: Aug 2005 Posts: 110

Quote:

Originally Posted by GlobalPokerCSKimbr

So I guess I need to figure out what I need to do moving forward. I was banned from paypal after an ebay transaction gone bad several years back. My father let me open an account in his name as we sell on ebay for a living. Mine doesn't, and will never match. Why is this always an issue when it comes to giving the players back their money, not when taking it..........

05-02-2017 , 08:51 PM

#768

OK-Poker

centurion

Join Date: Aug 2005 Posts: 110

Andddddddddddddd the Omaha crashes...............

05-02-2017 , 09:38 PM

#769

2blackaces81

enthusiast

Join Date: Apr 2017 Posts: 75

$1k rebuy tourney=dead? Message just flashed saying "the tournament has now ended"....not good guys...

Sent from my VS987 using Tapatalk

05-03-2017 , 12:21 PM

#770

yourgfmyrailbird

journeyman

Join Date: Apr 2017 Posts: 217

Any chance cashout fees (5%) are going to start being added to cashouts or credited back to player accounts? $50 for every $1000 is a lot.

Maybe players could email support and trade the option for freerolls for the option of cashout fees reimbursed. This way players who want to build a bankroll can play freerolls but players with bankrolls, who dont need to play freerolls, can have free cashouts..

05-03-2017 , 05:05 PM

#771

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by 2blackaces81

Any chance of getting pineapple as a game option?

Sent from my VS987 using Tapatalk

I'll have to contact our Dev Team and ask.

05-03-2017 , 05:07 PM

#772

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by OK-Poker

Funds are transferred right away to your account because we want our customers to be able to play immediately. Once a customer purchases a Gold Coin package, it means that they wish to play on our tables and we certainly do not wish to cause any delay.

05-03-2017 , 05:12 PM

#773

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by OK-Poker

Andddddddddddddd the Omaha crashes...............

Quote:

Originally Posted by 2blackaces81

$1k rebuy tourney=dead? Message just flashed saying "the tournament has now ended"....not good guys...

Sent from my VS987 using Tapatalk

I was told that we had issues with both these tournaments last night and we apologize for the inconvenience. You should have received your buy-in + fee by now. Let me know if you haven't.

05-03-2017 , 05:16 PM

#774

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by yourgfmyrailbird

We're working on removing the PayPal fee on your end eventually like in Our sister site, Chumba Casino. No time frame yet but I can tell you that this is already being worked on.

05-03-2017 , 08:16 PM

#775

sneakysnido11

stranger

Join Date: May 2017 Posts: 3

Hi My name is Sam snider and I cant seem to get an email back from global poker. I cashed out and sent in verification items, and still haven't heard a peep. I emailed probaly 5 or 6 times, and even tried from another email address, so now I'm hoping posting here will help. My user name is "sneakysnido"

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