Anyway we can get a list of changes, if any when there is downtime?

It seems every time there has been maintenance lately, stuff has changed and it would be nice to know what changes were made.

This morning my Global interface is all messed up. It won't let me have more than 1 table open at 1 time.

It said that in order to enable Pro mode, I had to enable pop-ups. I think I managed to do that, but I still have the same problem.

I will reboot my computer now, and see if that helps.

Have no issues opening more than one table. Must be something on your end.

I re-booted and it seems better. I don't know if I am in Pro-mode. How can I find out, and change it if necessary?

"public.globalpoker took to long to respond"

site not loading at all. never seen this before

There's a button that says pro mode and then on/off at the top of the lobby. If your tables are appearing in a separate tab then you aren't in pro mode.

I don't see the Pro-mode button.

won't let me log on - invalid user name or password - reset with new password and still same message "invalid user name or password:

I am getting the time out thing as well. I can get to the home page, but once I click "Play Poker" nothing, it just times out.

Exact same for me.

I can't login either, I also reset my password

I assume that global is having DNS issues today.

same, cant logon

Is it still down?

it is still down for me. I am thinking its a server locality thing, because it seems some players are on and playing based on other posts in the forums. Like the chip dumping thread, it would be tough to report chip dumping if the site was down for everyone.

But with that said, I am in the same boat and cannot connect to the site. Homepage still comes up and shows my sweeps cash balance, so that is good news.

I still can't login, still gives me an error

Same here also. Buffalo NY. Can not even log in to see my balance like Splayaa.

Some people are still in. It will let you in randomly. The tables are still full I got in twice but accidently refreshed the page and when I go to log back in it don't let me

I haven't been able to get in all day, i emailed support and they told me to try a different browser and all kinds of stuff and it is still not working

Exact same story here. Clear cache, cookies. Try incognito mode, different browser...nothing. I wish I did not send a password reset request, just adds to the possible problems logging in eventually.

Absolutely, I did a couple of those.

I typed in the password that I changed it to, got the same issue, and my account is finally locked for 30 minutes. I just emailed support telling them I still can not log in and now my account is locked. You would think they would be able to reset it to like your birthday or something

Thank you for getting back to us.

Our Technical team is doing their best to fix the issue the soonest time possible. We ask for your patience while we deal with the matter.

Once again, we apologize for the inconvenience.

Should you have any other concern, please contact customer service at support@globalpoker.com.

Regards,
Kendall


That's the response they just gave me

Having no issues accessing the site/playing. I'm in Ohio fwiw

Still can't log-in



Athena (Global Poker)
Oct 18, 3:53 AM AWST

Dear David,

Thank you for contacting Global Poker Customer Service team.

First off, we apologize for the inconvenience this has brought you. There has been a need for a system maintenance and this might be the reason you are having trouble accessing your Global Poker account. Please try the below fix and let us know should you still unable to get through your account.

- Try to optimize your web browser by clearing cache and cookies.
- Try to launch the game without any other programs running in the background (disable even add-ons).

If the above doesn't work,

- Please try other web browsers which you have not used yet in running the website.
- OR try to login using an Incognito browser.

If there is any other concern you wish to talk to us about, please feel free to contact us again and we'll be glad to assist you anytime.


Kind Regards,
Athena