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02-12-2018 , 05:14 PM
what does it take to get a response from customer support. i sent my id verification stuff awhile ago so i could cash out . no response at all . and no customer service phone number or even a 24/ hr chat . this is unacceptable .
02-13-2018 , 09:28 AM
Quote:
Originally Posted by ninefingers
what does it take to get a response from customer support. i sent my id verification stuff awhile ago so i could cash out . no response at all . and no customer service phone number or even a 24/ hr chat . this is unacceptable .
Not sure that no customer service phone number or 24/hr chat is unacceptable. Many internet based companies don't offer this.

But I will agree, the general vibe I am getting is support is taking longer than it used to. Hopefully it picks back up soon. They just got done with the grizzly series, but I don't see why that would bog them down that much
02-13-2018 , 10:17 AM
almost every site has 24/7 support also they make the cliam they have it on their site
02-13-2018 , 10:49 AM
Quote:
Originally Posted by ninefingers
almost every site has 24/7 support also they make the cliam they have it on their site
They have 24/7 email support, that doesn't mean though they'll respond immediately. Have you tried reaching out to them on here or even facebook?

      
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