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Coming back to global, lost previous account.

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03-31-2023 , 01:53 PM

celtsfan2323

stranger

Join Date: Mar 2023 Posts: 3

Long story short, I haven’t played online poker for a few years. I don’t have access to my old account or email info so I created a new account 3 days ago. I sent Global a long winded respectful email asking if I could please have any account associated with my name closed and to open this new one while forfeiting any potential new deposit bonus. I am looking to deposit 1000USD but just want to make sure I have all my ducks in a row and my account is in good standing before I complete the process. Any help?

03-31-2023 , 06:02 PM

shawnb4595

journeyman

Join Date: Oct 2017 Posts: 376

Quote:

Originally Posted by celtsfan2323

Multi accounting breaks the TOS. Major mistake creating a new 2nd account without first hearing back from them. Your ducks are not all in a row now. Do not deposit yet as they can and most likely will confiscate the funds and perma-ban you as they have done so to others in the past.

04-07-2023 , 09:28 PM

celtsfan2323

stranger

Join Date: Mar 2023 Posts: 3

They actually responded, closed previous account for me and respectfully let me know to make sure I only use new account. I was upfront and respectful and was surprised with their response. Free to deposit/withdraw now, customer service was actually A++

04-08-2023 , 02:09 AM

Duncsumn7

journeyman

Join Date: Apr 2022 Posts: 224

pretty straightforward, glad they resolved it for you

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