I ended up getting approved for the withdrawal but here’s their response.
Prior to your purchase of $300.00, your total stake is $2120 out of your $2200 total purchase on May 24, 2018, that's why your cashout was denied. You will need at least 100% playthrough before you can cashout.
However, your cash out request of $4000 has already been approved.
In addition, regarding the link on playthrough requirement, that feature is not yet available on our site.
We hope this clarifies your concern. Should you have any other concerns, please contact Customer Service by submitting a request to our Help Center,
https://globalpoker.zendesk.com/hc/en-us/requests/new and we'll be glad to assist you anytime.
Kind Regards,
Behati
Last edited by pokerno0b; 05-26-2018 at 06:39 PM.
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