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***Prize Redemption/Account Verification thread*** ***Prize Redemption/Account Verification thread***

01-16-2018 , 01:07 PM
Quote:
Originally Posted by 1loNgGr1ND
Requested C/O January 15th 2am est saw C/O approval email when I woke up this morning 1/16
Mine never was approved even though I sent it in at the same time

Still waiting been nearly 36 hours now but I know I'll still get it, global is always the fastest by far.
01-16-2018 , 01:40 PM
Quote:
Originally Posted by -Hybr1d-
Mine never was approved even though I sent it in at the same time

Still waiting been nearly 36 hours now but I know I'll still get it, global is always the fastest by far.
As has been pointed out by admin and other posters CS is a lil backed up w figuring out refunds from server crash. Be patient
01-16-2018 , 05:59 PM
still no response from Global Poker. and no response here. seriously?????
01-16-2018 , 06:35 PM
Quote:
Originally Posted by lilholdem954ever
still no response from Global Poker. and no response here. seriously?????
As stated by myself, also the Global rep, and the post DIRECTLY above yours, they are knee deep in support requests. So far Global has taken care of people, they haven't run off with your $100. Be patient with them, they will get to you. I will also send a PM on your behalf to make sure you post doesn't get lost in the noise.
01-16-2018 , 06:45 PM
Quote:
Originally Posted by lilholdem954ever
Hello, I am a newbie to this forum. I have been successfully playing on Global Poker for around 6 months and I have been happy with all aspects of the site so far. Yesterday at 1:38am I made a 100$ purchase to the site and was redirected to an "application error" page which was odd. The Global Poker site was very laggy and said "Unable to open poker client, please reload or contact support". I went a checked my PayPal and the transaction was approved and completed. I received a receipt from PayPal for the transaction. When I was finally able to get back into Global Poker, my purchase was not there. I have contacted customer support multiple times in the last 10-11 hours with not a single response. I even opened a request in the help side of their site and one of my requests was "closed" without any action or response. I am very frustrated and wondering if this site is worth my time any longer. I do not know where else to turn and I would really rather not have to get through the long process of disputing the charge on PayPal.
Hello, thanks for sending this through.

Please let me know your username and I will look into it for you.

Customer Support is swamped at the moment which is why you have not heard back. You will do so shortly.

Rest assured your funds are fine, I will fix this for you.

Joey
01-16-2018 , 07:12 PM
Thank you all very much. My username is lilholdem954ever. I tried to PM you Joey but I guess I don't have privileges to do something I appreciate your efforts very much.
01-16-2018 , 08:03 PM
verified in 4 hours, paid 12 hours later. pretty dope.
01-16-2018 , 08:40 PM
Quote:
Originally Posted by GlobalPoker_Joey
Hello, thanks for sending this through.

Please let me know your username and I will look into it for you.

Customer Support is swamped at the moment which is why you have not heard back. You will do so shortly.

Rest assured your funds are fine, I will fix this for you.

Joey
Hey Joey I just sent you a PM is there any way you could help me out as well? I have been waiting for almost 40 hours for a reply and have emailed CS twice, I sent this Cashout request in at 2am EST on Jan 15th
01-16-2018 , 10:00 PM
Quote:
Originally Posted by -Hybr1d-
Hey Joey I just sent you a PM is there any way you could help me out as well? I have been waiting for almost 40 hours for a reply and have emailed CS twice, I sent this Cashout request in at 2am EST on Jan 15th
Just sent you a PM - funds will be in your account shortly
01-16-2018 , 10:02 PM
Quote:
Originally Posted by lilholdem954ever
Thank you all very much. My username is lilholdem954ever. I tried to PM you Joey but I guess I don't have privileges to do something I appreciate your efforts very much.
This is still in the queue and should be actioned shortly. Apologies for the delay but it has definitely been received.
01-16-2018 , 10:14 PM
Quote:
Originally Posted by GlobalPoker_Joey
Just sent you a PM - funds will be in your account shortly
Thanks Joey, even with the delay you guys are still the fastest in the industry for sure
01-17-2018 , 08:20 AM
Quote:
Originally Posted by lilholdem954ever
Thank you all very much. My username is lilholdem954ever. I tried to PM you Joey but I guess I don't have privileges to do something I appreciate your efforts very much.
2+2 has a minimum required number of posts to send a PM, I think it is 5, which is why I sent one for you.
01-17-2018 , 11:42 AM
Thank you for your help splayaa and thank you GlobalPoker_Joey. Do you have any idea the progress of my situation?
01-17-2018 , 06:35 PM
Joey?
01-17-2018 , 11:45 PM
Cashout requested/verification info sent 5:40PM PST 1/17/18
01-18-2018 , 12:51 AM
Cashout requested at 11:41pm est and approved at 11:46pm est.
01-18-2018 , 10:32 AM
Quote:
Originally Posted by LFS
Cashout requested/verification info sent 5:40PM PST 1/17/18
Verification complete 9:42PM 1/17/18

Cash received 10:33PM 1/17/18

That's pretty badass. A+ will cashout again.
01-18-2018 , 02:06 PM
Requested 2 cashouts recently.

First for $410
Second for $600

Both were approved and sent within 12 hours.

Amazing.
01-18-2018 , 07:49 PM
Cashout requested - 4:37 PM MST 1/18/18
Amount: $700

Will update once approved and completed.
3 other cashouts without issues prior to this one.
01-18-2018 , 10:52 PM
It's been 3 to 4 days with no response in regards to my 100$ purchase that has not shown in my global poker account. I really wish I could have this issue resolved. No response to my many emails, no response from globalpoker_Joey
01-19-2018 , 09:05 AM
Quote:
Originally Posted by lilholdem954ever
It's been 3 to 4 days with no response in regards to my 100$ purchase that has not shown in my global poker account. I really wish I could have this issue resolved. No response to my many emails, no response from globalpoker_Joey
You can send PMs now to him, 5 posts is the min for that if I recall
01-19-2018 , 10:53 AM
Cashout requested: Jan 18 8:30pm
Approved: Jan 18 11:30pm
Mooney in PayPal: Jan 19 by 6:15am (checked when I woke up)

Thanks Global!
01-19-2018 , 11:39 AM
Hey Joey, when you responded in the other thread "Global not responding to emails' saying my "cash out was approved and i'd have the money shortly" what time frame did you mean? This week or this month? I still haven't received anything in my paypal. I emailed support last night to open a ticket and still not a reply.

I'm sorry but this is really getting to me.

I'm stating my info again.

i cashed out on 1/15. On 1/16 it said 'cash out failed' in the 'history' tab on Global. Yesterday you said my cash out was approved 'yesterday' meaning on 'Wednesday' and i'd have the money 'shortly'. Still nothing.

I play as 'BoxingCritic'. Could this be an email problem? I login with Facebook but when i signed up i might have used gary@sherdog.com as my email. I got canned from Sherdog back in September so i no longer have access to that email as i don't work for them anymore. But i login with Facebook. Also btw, there's 'no way' to update the email on the account at Global. I'm just trying to think of solutions.

What do i do here? I just want my tiny little $500 cash out. This is so frustrating and very amplified since you stated it was approved and i'd be receiving my money shortly. The fact that it wasn't there when i woke up this morning ......i'm just mad now.

I need help. I just want a piece of my money. Why did you say it was already approved and i was getting it 'shortly' and i didn't get it? Now i'm reading how all these people are getting their money. Why am i not receiving mine? Why does it say 'cash out failed'? There's nothing wrong with my paypal. What failed here? I verified who i am with all my documents back in May of last year. Shouldn't this now be a seamless thing to cash out? I play micro stakes and it takes a long time and a lot of play to get enough to cash out.

It's nice guys like Splayaa have tried to help, and this community offers support. I greatly appreciate it.

I'm just really beside myself here.

Gary 'BoxingCritic' on Global.
01-19-2018 , 02:16 PM
Quote:
Originally Posted by MothersMilk
Hey Joey, when you responded in the other thread "Global not responding to emails' saying my "cash out was approved and i'd have the money shortly" what time frame did you mean? This week or this month? I still haven't received anything in my paypal. I emailed support last night to open a ticket and still not a reply.

I'm sorry but this is really getting to me.

I'm stating my info again.

i cashed out on 1/15. On 1/16 it said 'cash out failed' in the 'history' tab on Global. Yesterday you said my cash out was approved 'yesterday' meaning on 'Wednesday' and i'd have the money 'shortly'. Still nothing.

I play as 'BoxingCritic'. Could this be an email problem? I login with Facebook but when i signed up i might have used gary@sherdog.com as my email. I got canned from Sherdog back in September so i no longer have access to that email as i don't work for them anymore. But i login with Facebook. Also btw, there's 'no way' to update the email on the account at Global. I'm just trying to think of solutions.

What do i do here? I just want my tiny little $500 cash out. This is so frustrating and very amplified since you stated it was approved and i'd be receiving my money shortly. The fact that it wasn't there when i woke up this morning ......i'm just mad now.

I need help. I just want a piece of my money. Why did you say it was already approved and i was getting it 'shortly' and i didn't get it? Now i'm reading how all these people are getting their money. Why am i not receiving mine? Why does it say 'cash out failed'? There's nothing wrong with my paypal. What failed here? I verified who i am with all my documents back in May of last year. Shouldn't this now be a seamless thing to cash out? I play micro stakes and it takes a long time and a lot of play to get enough to cash out.

It's nice guys like Splayaa have tried to help, and this community offers support. I greatly appreciate it.

I'm just really beside myself here.

Gary 'BoxingCritic' on Global.
You can also PM him as well, you have the required amount of posts I believe. Click on his username in the forums, go to contact info, and there is a private message link there.
01-19-2018 , 03:10 PM
Will give it a shot.

      
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