***Prize Redemption/Account Verification thread*** - Page 5 - Global Poker -- Two Plus Two Poker Forums

You could try PMing the rep here as well, and try to explain your situation in detail, calmly and rationally (not saying you're not posting that way). Unfortunately, since they seem pretty swamped, an unusual situation like yours might not get resolved as quickly as you might hope.

Quote:

Originally Posted by DomGov

I've really been enjoying the site, done very well, got a ton of my friends playing, but am now in the awkward position of looking like an idiot/not being able to convince people it isn't a scam.. because I can't even complete my own cashout.

Well, considering that everyone else seems to be getting cashed out, and it's pretty obvious why you're having difficulties (I mean, I get your point about some flexibility, but I'm sure you also understand the address issue), you really shouldn't have any trouble convincing anyone it isn't a scam.

Quote:

Originally Posted by DomGov

That and obviously, a guy in my situation, could use his pocket money in a timely manner..

Yeah, of course. Best of luck to you!

05-08-2017 , 11:27 PM

#102

DomGov

newbie

Join Date: Sep 2015 Posts: 16

Thanks Bobo,

The rep on here seems to do a good job of keeping up on these so, I'm sure they'll see mine, and the Facebook rep still hasn't read all my follow up messages.

I'll take a deep breath for now.

Hopefully either they decide to make an exception or perhaps my bank will send me a paper statement (That i will hopefully get in time)

Patience is key here I suppose

05-08-2017 , 11:43 PM

#103

SHIPITMYWAY

stranger

Join Date: May 2017 Posts: 7

How long does it take to receive the email to verify my identity? SHIPITMYWAY is my Poker name. I am going to be so disappointed if this is another scam site

05-09-2017 , 12:21 AM

#104

luckyrobbie7

enthusiast

Join Date: May 2017 Posts: 55

Requested : May 8, 2017 5:42 PM

All documents were verified 2 weeks ago. Will update when money is in account.

05-09-2017 , 08:37 AM

#105

Rutledge Smitty

old hand

Join Date: Oct 2009 Posts: 1,415

Quote:

Originally Posted by SHIPITMYWAY

How long does it take to receive the email to verify my identity? SHIPITMYWAY is my Poker name. I am going to be so disappointed if this is another scam site

Chill out. Takes about 5 days from experience and reading others. No one has had an issue receiving a payment yet so no need to just start calling it a scam site because you don't receive a payment instantaneously.

05-09-2017 , 12:32 PM

#106

jacofspades

stranger

Join Date: May 2017 Posts: 3

GlobalPokerCSKimbr --

I sent in my verification documents for a small test withdrawal (~$20) Sunday and yesterday. (I sent it twice because I didn't get a verification email of the reply on the first submission)

Can you verify that the documents have been received and are valid for withdrawal verification?

My GP user name is JACofSpades.

Thank you

05-09-2017 , 01:26 PM

#107

YALLIGNENT

grinder

Join Date: Aug 2011 Posts: 659

Quote:

Originally Posted by GlobalPokerCSKimbr

Can you please resend it? Make sure that you're using the email address that you registered with your Global Poker account and that you send it to support@globalpoker.com. Thank you.

Please let me know status of my verification when you can since you did not receive it the first time. I just requested a cash out (I was going to wait until verification was complete). Thank you. Username: CharlieWhitehurst

05-09-2017 , 03:37 PM

#108

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by YALLIGNENT

Thank you very much for reaching out to Chumba Casino Customer Service!

Your request (#730767) has been received and is being reviewed by our support staff.

We are currently experiencing a very high volume of queries. Given this, we kindly ask for your patience and allow 24 - 48 hours for us to respond.

We aim to carefully attend to each and every customer concern. Rest-assured we'll get back to you the soonest we can.

Thank you very much for your continued patience and understanding.

Kind Regards,
Chumba Casino Customer Service

Quote:

Originally Posted by YALLIGNENT

We haven't received it for some reason. I'm not sure why you're getting an automated reply from our sister casino site. I sent you a test email. Can you please let me know here if you've received it? Thanks.

Last edited by GlobalPokerCSKimbr; 05-10-2017 at 02:37 PM.

05-09-2017 , 03:47 PM

#109

YALLIGNENT

grinder

Join Date: Aug 2011 Posts: 659

Quote:

Originally Posted by GlobalPokerCSKimbr

We haven't still received it for some reason. I'm not sure why you're getting an automated reply from our sister casino site. I sent you a test email. Can you please let me know here if you've received it? Thanks.

I did and replied back.

05-09-2017 , 04:24 PM

#110

DomGov

newbie

Join Date: Sep 2015 Posts: 16

Update: I just requested a change of Address sticker for my ID from the DMV

And I'm getting my bank to mail me a paper statement.

(Addresses match)

Just gotta wait 2-3 days to get it all.. Hope that can fix it.

05-09-2017 , 04:39 PM

#111

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by DomGov

Lol. Flattery will get you nowhere. Please check the email I just sent you.

05-09-2017 , 06:27 PM

#112

DomGov

newbie

Join Date: Sep 2015 Posts: 16

Quote:

Originally Posted by GlobalPokerCSKimbr

Lol. Flattery will get you nowhere. Please check the email I just sent you.

Thank you!

05-09-2017 , 06:34 PM

#113

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by luckyrobbie7

Requested : May 8, 2017 5:42 PM

All documents were verified 2 weeks ago. Will update when money is in account.

Hi, this is still being checked by our relevant department. We'll contact you as soon as it has been approved. Thank you.

05-09-2017 , 06:58 PM

#114

Deal!

journeyman

Join Date: Feb 2016 Posts: 296

Requested: May 9th 1:07pm
Approved: May 9th 2:21pm
Received money: 6:52pm

Thanks Global and Kimbr!

05-09-2017 , 07:18 PM

#115

TripHazard

stranger

Join Date: May 2017 Posts: 2

Username: TripHazard

Requested: May 4, 2017 2:37 PM
Sent a question to support: May 4, 2017 at 2:59 PM (no response)
Sent verification documents: May 5, 2017 at 2:30 PM (no response)
Received: pending

Please advise. Thank you for your attention.

05-09-2017 , 07:27 PM

#116

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by jacofspades

Please check the email I just sent you. Thank you.

Last edited by GlobalPokerCSKimbr; 05-09-2017 at 07:57 PM.

05-09-2017 , 07:32 PM

#117

jacofspades

stranger

Join Date: May 2017 Posts: 3

Quote:

Originally Posted by GlobalPokerCSKimbr

Please check the email I just you. Thank you.

Thank you. I did receive your response that the minimum withdrawal is now $50.

Since I did submit my id and bank statement when I make a withdrawal in the future will I still need to go through that process or will it already be completed?

Thanks

05-09-2017 , 07:55 PM

#118

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by TripHazard

Hi, I just sent you an email.

05-09-2017 , 07:58 PM

#119

TripHazard

stranger

Join Date: May 2017 Posts: 2

Just got your email. Thanks! You're literally the best Global Poker representative I've ever heard of ^_^

05-09-2017 , 07:58 PM

#120

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by jacofspades

Nope. It will be faster. The verification process is only done on your first cash out request.

Last edited by GlobalPokerCSKimbr; 05-09-2017 at 08:04 PM.

05-09-2017 , 08:04 PM

#121

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by TripHazard

Just got your email. Thanks! You're literally the best Global Poker representative I've ever heard of ^_^

I'm the only one here right now soooooo, there's not much competition.

That's it for me, everyone. See you again tomorrow.

05-09-2017 , 08:50 PM

#122

DomGov

newbie

Join Date: Sep 2015 Posts: 16

Money received. I appreciate it!!

05-09-2017 , 09:41 PM

#123

jacofspades

stranger

Join Date: May 2017 Posts: 3

Quote:

Originally Posted by GlobalPokerCSKimbr

Nope. It will be faster. The verification process is only done on your first cash out request.

Thanks!

05-09-2017 , 09:43 PM

#124

omar coming

adept

Join Date: Jan 2008 Posts: 763

Been waiting three days for my cashout to be approved. Any ETA for when it will be done?

Username is aba20

05-10-2017 , 01:01 AM

#125

luckyrobbie7

enthusiast

Join Date: May 2017 Posts: 55

Requested : May 8, 2017 5:42 PM

All documents were verified 2 weeks ago. Will update when money is in account.

Update : Money received in Paypal account around May9, 2017 ~8:00.

I am VERY happy. I was very nervous about my cashout. The amount cashed out was over 5 figures and it was hassle free. This site is to be trusted! I verified my account about 2 weeks ago. They took about 27 hours to get it into my account.

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