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Old 05-08-2017, 01:25 PM   #76
GlobalPokerCSKimbr
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Re: Cash out thread

Quote:
Originally Posted by DomGov View Post
Could you check on mine as well? Username: DomGov
We already replied to your email.
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Old 05-08-2017, 01:33 PM   #77
GlobalPokerCSKimbr
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Re: Cash out thread

Quote:
Originally Posted by dmax11 View Post
should I have heard from a cashout request from May 4th?
Please tell me your GP username so I can check the status of your cash out request.
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Old 05-08-2017, 01:44 PM   #78
soup2nuts
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Re: Cash out thread

Hello I put in my first cashout request May 5th and sent my info to support. My username is Cockstorm. Can you help me? Thanks
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Old 05-08-2017, 01:44 PM   #79
YALLIGNENT
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Re: Cash out thread

Thank you so much!
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Old 05-08-2017, 02:50 PM   #80
dmax11
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Re: Cash out thread

dmax11
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Old 05-08-2017, 03:13 PM   #81
GlobalPokerCSKimbr
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Re: Cash out thread

Quote:
Originally Posted by soup2nuts View Post
Hello I put in my first cashout request May 5th and sent my info to support. My username is Cockstorm. Can you help me? Thanks
Please check the email we just sent you.
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Old 05-08-2017, 03:23 PM   #82
DomGov
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Re: Cash out thread

Quote:
Originally Posted by GlobalPokerCSKimbr View Post
We already replied to your email.
I don't have current mail I can use.

But I sent in everything else imaginable, and included myself/the date in the photo.

Feel like what I've provided should DEFINITELY be enough, lol.
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Old 05-08-2017, 03:34 PM   #83
GlobalPokerCSKimbr
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Re: Cash out thread

Quote:
Originally Posted by dmax11 View Post
dmax11
Please check the email I just sent you. Thanks.
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Old 05-08-2017, 04:30 PM   #84
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Re: ***Cash out/account verification thread***

Just sent my verification documents via email, is there anyway you can verify that they are accurate enough? username: charliewhitehurst
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Old 05-08-2017, 04:46 PM   #85
luckyrobbie7
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Re: ***Cash out/account verification thread***

Hello. I just made my first cashout.

User name = luckyrobbie7

Please let me know what I can do to make the process be completed as soon as possible.
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Old 05-08-2017, 04:57 PM   #86
GlobalPokerCSKimbr
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by YALLIGNENT View Post
Just sent my verification documents via email, is there anyway you can verify that they are accurate enough? username: charliewhitehurst
Can you please resend it? Make sure that you're using the email address that you registered with your Global Poker account and that you send it to support@globalpoker.com. Thank you.
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Old 05-08-2017, 05:03 PM   #87
luckyrobbie7
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Re: GLOBAL POKER--STAY AWAY

Action on this website has increased a lot last few weeks. Software is good. Paypal deposits and cashouts sound way too good to be true. I understand the "sweepstakes" model and I really hope this site flourishes. American players are hungry for a place to play.

Just requested my first cashout. Fingers crossed!
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Old 05-08-2017, 05:05 PM   #88
YALLIGNENT
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by GlobalPokerCSKimbr View Post
Can you please resend it? Make sure that you're using the email address that you registered with your Global Poker account and that you send it to support@globalpoker.com. Thank you.
That's who I sent it to. I just resent it though.
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Old 05-08-2017, 05:06 PM   #89
YALLIGNENT
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Re: ***Cash out/account verification thread***

Thank you very much for reaching out to Chumba Casino Customer Service!

Your request (#730767) has been received and is being reviewed by our support staff.

We are currently experiencing a very high volume of queries. Given this, we kindly ask for your patience and allow 24 - 48 hours for us to respond.

We aim to carefully attend to each and every customer concern. Rest-assured we'll get back to you the soonest we can.

Thank you very much for your continued patience and understanding.

Kind Regards,
Chumba Casino Customer Service
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Old 05-08-2017, 07:19 PM   #90
DomGov
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Re: Cash out thread

Quote:
Originally Posted by DomGov View Post
I don't have current mail I can use.

But I sent in everything else imaginable, and included myself/the date in the photo.

Feel like what I've provided should DEFINITELY be enough, lol.
Would love clarification though.. I'm happy to provide like, overboard Identity verification, just literally do not 'have' mail like that I can use.

I sent; my ID, Birth Certificate, Social, my GED, and proof of my Employment.

Happy to do anything else I can.. feel like that should all override the need for the address. I think it's a lot easier to get a fake utility bill than what I've provided lol.

Included my face in all the pictures too! As well as a piece of paper I wrote on with the date/my username and stuff.
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Old 05-08-2017, 07:59 PM   #91
TooTall84
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Re: Cash out thread

Quote:
Originally Posted by GlobalPokerCSKimbr View Post
Hi, I already made the changes in your account. You should receive an email any moment now. Sorry for the delay and the confusion.
Cash out received, thanks for your help!
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Old 05-08-2017, 08:27 PM   #92
DomGov
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Re: ***Cash out/account verification thread***

At the advice of the Facebook support I now also included a bank statement (PDF)
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Old 05-08-2017, 08:47 PM   #93
DomGov
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Re: ***Cash out/account verification thread***

Evidently a stupid piece of mail, trumps EVERYTHING I sent them. Absolutely ridiculous.

Not everyone has utilities in their name.

Totally logical right?

Mail is definitely irrefutable proof of someone's identity, compared to birth certificate.. proof of employment, social security.. my GED.

Unbelievable.
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Old 05-08-2017, 08:48 PM   #94
luckyrobbie7
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Re: ***Cash out/account verification thread***

Hello Kim. Can you check my cash out?
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Old 05-08-2017, 09:10 PM   #95
DomGov
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Re: ***Cash out/account verification thread***

I understand their policy, and they seem like really nice people.. but, It's pretty insane to not make an exception for someone when they provide you with absolutely over the TOP proof, that they are who they claim to be..

If that's not the purpose of Identity Verification, than what is...
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Old 05-08-2017, 09:51 PM   #96
omar coming
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by DomGov View Post
I understand their policy, and they seem like really nice people.. but, It's pretty insane to not make an exception for someone when they provide you with absolutely over the TOP proof, that they are who they claim to be..

If that's not the purpose of Identity Verification, than what is...
They also need proof of your address to make sure you live in the US. Birth certificate, GED, etc don't have your address. You don't have a gas bill, electric bill, water bill, cable bill or internet bill? Jealous of you if you don't.
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Old 05-08-2017, 09:59 PM   #97
DomGov
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Quote:
Originally Posted by omar coming View Post
They also need proof of your address to make sure you live in the US. Birth certificate, GED, etc don't have your address. You don't have a gas bill, electric bill, water bill, cable bill or internet bill? Jealous of you if you don't.
I also gave them proof of my employment which you can only do in the US. I work from home for Amazon, and you're only allowed to do that HERE, and in certain states. Furthermore, If I were outside the US.. I'd be playing Pokerstars..

All I had in the way of a PICTURE of mail was an old one. I sent them a PDF bank statement from last month, I use Simple.com as my bank, which shows a US address.. matches my name, it's just a DIFFERENT address in the SAME town.

But no, I don't currently have a phone, I don't have bills in my name either, I've always rented from other people.. and I've moved a TON. It's a struggle out there these days.

I mean, I've just sent them a mountain.. any reasonable company/institution in the WORLD, would have given me the thumbs up by now.

Pretty frustrating how you can deposit as much $$ as you want, but cashing out can be held up on (at this point) a ridiculous technicality.

I don't think I'm being unreasonable here. This would not happen on any other poker site, as they would have accepted my documents I mentioned, as more than enough proof..

I can't possibly be the only person in my situation.. It so happens I don't know 100% where I'm moving (but I need to) within less than a week. Sort of poses a problem for producing/getting sent a new piece of mail.

It's not like I can just register for a new utility/buy a car to have insurance on/get a phone when I can't really afford it (Skype is life, especially when you work at home..)

Last edited by Bobo Fett; 05-08-2017 at 10:30 PM. Reason: Merged 3 posts - the edit button is your friend.
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Old 05-08-2017, 10:33 PM   #98
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by DomGov View Post
I don't think I'm being unreasonable here. This would not happen on any other poker site, as they would have accepted my documents I mentioned, as more than enough proof..
I wouldn't be too sure that every poker site would cash you out when you apparently have nothing in the way of ID or bills that match your registered address.

Quote:
Originally Posted by DomGov View Post
I can't possibly be the only person in my situation..
Not sure, but it is a pretty unique situation.

Quote:
Originally Posted by DomGov View Post
It so happens I don't know 100% where I'm moving (but I need to) within less than a week. Sort of poses a problem for producing/getting sent a new piece of mail.
It might turn out that you have to wait until you have something from your new address.

Have you explained the situation to their reps to see if they have any suggestions?
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Old 05-08-2017, 10:48 PM   #99
DomGov
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Re: ***Cash out/account verification thread***

Sorry about the shatner-posting. It truly is a bad habit.

I should've said; I've never had this problem anywhere else, ACR/Ignition have always cashed me out without any issues.

Was hoping the reps would be a bit more understanding, places like this do not ask for what I sent them, as most people wouldn't be willing to do so, it's too much.. too personal.

So I guess I assumed they would make an exception/give me some other options. I explained all of this in even more detail to the Facebook rep, but they sort of just stopped answering.

The logic just irks me, It's relatively easy for people to make up a fake piece of mail.. which I'm sure happens (maybe not here on Globalpoker, but certainly elsewhere) yet, very hard to provide what I did.

Hopefully they'll either read this post/my Facebook message and come to a solution for me. I've really been enjoying the site, done very well, got a ton of my friends playing, but am now in the awkward position of looking like an idiot/not being able to convince people it isn't a scam.. because I can't even complete my own cashout. That and obviously, a guy in my situation, could use his pocket money in a timely manner..
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Old 05-08-2017, 10:58 PM   #100
SHIPITMYWAY
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Re: Email from Global Poker regarding attempted withdrawal

I cashed out and it is still pending. I email and email Global Poker and nobody gets back to me. All of my friends want a great site to play at and I want to vouch for Global Poker but I guess they would rather keep my $600 bucks. I will take my money to another site and cut my losses.

Any time you want to email me back would be great!

SHIPITMYWAY is my username.
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