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Old 09-12-2017, 09:41 PM   #901
billyho1515
stranger
 
Join Date: Sep 2017
Posts: 14
Re: ***Cash out/account verification thread***

First payout requested 9/11 at 11ishPM ET, immediately asked for account verification.

Emailed in verification at 8AM ET on 9/12. Approval email at 10AM

Money in my Paypal by 6PM ET on 9/12
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Old 09-16-2017, 09:21 AM   #902
Jason G
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Join Date: Apr 2011
Posts: 19
Re: ***Cash out/account verification thread***

Will there be a problem with my Paypal and GlobalPoker emails being different? I've already created a GP account and don't see where I can change my email. I doubt there's an issue, but just want to make sure. Thanks.
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Old 09-16-2017, 12:47 PM   #903
splayaa
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Join Date: May 2017
Posts: 666
Re: ***Cash out/account verification thread***

Quote:
Originally Posted by Jason G View Post
Will there be a problem with my Paypal and GlobalPoker emails being different? I've already created a GP account and don't see where I can change my email. I doubt there's an issue, but just want to make sure. Thanks.
Mine are different and I don't think there was an issue, or if there was, there wasn't a difficult solution. It has been a while since I did the verification process so its a bit fuzzy for me.
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Old 09-17-2017, 03:07 AM   #904
AllCowsEatGrass
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Join Date: Mar 2017
Posts: 1,840
Re: ***Cash out/account verification thread***

I created an account on Global Poker a few days ago, turned my $2 dollars into about $20 in the cash games and just a few hours ago I won a $5 + .50 freeze out, for a $102 dollar score. I immediately went to process a cash out of $100 to my paypal, and then sent in my verification photos.

About thirty minutes ago my verification was approved, and the cashout was processed to paypal and the money was in my account. Pretty great process, and the low stakes MTT tourneys are super soft!
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Old 09-17-2017, 08:38 PM   #905
GlobalPokerCSadmin
Global Poker Rep
 
Join Date: Jan 2017
Posts: 371
Re: ***Cash out/account verification thread***

Quote:
Originally Posted by AllCowsEatGrass View Post
I created an account on Global Poker a few days ago, turned my $2 dollars into about $20 in the cash games and just a few hours ago I won a $5 + .50 freeze out, for a $102 dollar score. I immediately went to process a cash out of $100 to my paypal, and then sent in my verification photos.

About thirty minutes ago my verification was approved, and the cashout was processed to paypal and the money was in my account. Pretty great process, and the low stakes MTT tourneys are super soft!
Happy to hear this. Thanks!

In more important news, how did you get a pink username?

Never seen that before!
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Old 09-18-2017, 05:59 AM   #906
AllCowsEatGrass
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Posts: 1,840
Re: ***Cash out/account verification thread***

I asked
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Old 09-18-2017, 09:16 AM   #907
nccanes
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Join Date: Feb 2016
Posts: 34
Re: ***Cash out/account verification thread***

I got my account verified and was paid in less than 24 hours.
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Old 09-18-2017, 08:54 PM   #908
MichiganGrinder
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Join Date: Aug 2017
Posts: 9
Re: ***Cash out/account verification thread***

Requested another payout 6am this morning, was in paypal at 5pm same day. Great Job Global
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Old 09-21-2017, 04:55 AM   #909
ryushix
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Join Date: Mar 2012
Posts: 2
Re: ***Cash out/account verification thread***

Account was Verified within 2 hours, now waiting for the Cashout to hit paypal.

So far, very happy with the customer service. I'll update on how many hours til deposit.
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Old 09-21-2017, 05:34 PM   #910
spw
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Join Date: Jun 2017
Location: Las Vegas
Posts: 100
Re: ***Cash out/account verification thread***

Cashout requested last night and was approved but still not in my paypal yet.
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Old 09-21-2017, 06:27 PM   #911
Trac70
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Join Date: Sep 2017
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Re: ***Cash out/account verification thread***

Is it standard procedure for cash out to take a few weeks just curious my 30 year old daughter who is a avid verified player told me about chumba casino so i tried it but seem to be having a hard time cashing out she does live with me at same address is that a problem and is there any way to go about this
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Old 09-21-2017, 06:38 PM   #912
splayaa
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Join Date: May 2017
Posts: 666
Re: ***Cash out/account verification thread***

Quote:
Originally Posted by Trac70 View Post
Is it standard procedure for cash out to take a few weeks just curious my 30 year old daughter who is a avid verified player told me about chumba casino so i tried it but seem to be having a hard time cashing out she does live with me at same address is that a problem and is there any way to go about this
I will tell you what is not standard procedure is to post your question in multiple threads in order to get an answer.

The global reps will see it and get back to you. Also have you tried to email support?
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Old 09-21-2017, 07:02 PM   #913
GlobalPokerCSadmin
Global Poker Rep
 
Join Date: Jan 2017
Posts: 371
Re: ***Cash out/account verification thread***

Quote:
Originally Posted by spw View Post
Cashout requested last night and was approved but still not in my paypal yet.
I guess when players are concerned as a cash out hasn't hit their PayPal account in less than 24 hours it means that we have a pretty fast cash out system!

Please try to wait 48 hours before getting too concerned, if you haven't seen anything by then PM me your username and registered email address and I will look into it for you.
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Old 09-21-2017, 07:10 PM   #914
GlobalPokerCSadmin
Global Poker Rep
 
Join Date: Jan 2017
Posts: 371
Re: ***Cash out/account verification thread***

Quote:
Originally Posted by Trac70 View Post
Is it standard procedure for cash out to take a few weeks just curious my 30 year old daughter who is a avid verified player told me about chumba casino so i tried it but seem to be having a hard time cashing out she does live with me at same address is that a problem and is there any way to go about this
Hi Trac70,

Have you verified your account? If not please send a copy of your ID and your utility bill to support@globalpoker.com

If you are having difficulties please either email support and ask for help or send me a PM.

Have a great day.

P.S I just noticed that you said chumba casino in your post. If that is the case then please contact support@chumbacasino.com
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Old 09-22-2017, 11:57 AM   #915
vetra66
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Join Date: Sep 2017
Posts: 3
Re: ***Cash out/account verification thread***

I'm having trouble cashing out. I was going to recommend this site to friends, but seeing how things are going now I do not recommend this site.

A customer support rep name Arci was helping me with updating my profile and cashing out. I sent in 3 forms of verification. Things were going well and then my cash out request got canceled. They stop replying back to my emails. Now my money is still in Global Poker's site.

Quote:
Your request (#1212452) has been updated. Reply to this email or click the link below:
https://globalpoker.zendesk.com/hc/requests/1212452

Hello Jimmy,

Thank you for your understanding. Here's what we can do, if you can provide a proof of address with matching details on your account, that would be great. But if you wish to update the address on your account as per the supporting documents you have previously provided, we can also do that. We just need your confirmation on this matter so we can update your account and push through with your cash out request.

Should you have any other concerns, please contact customer service at support@globalpoker.com and we'll be glad to assist you anytime.
Kind Regards,
Arci
My Reply

Quote:
Hi Arci,

Thanks for providing the clarification. I will definitely create a new account and am happy with Global Poker up to this point. Please update my profile or let me now how I can proceed to cashing out. I'm testing this poker site before I recommend this to my friends. I appreciate and would like to continue with your service if we can get this sorted out. Please let me now what I can do.

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Old 09-22-2017, 12:01 PM   #916
splayaa
grinder
 
Join Date: May 2017
Posts: 666
Re: ***Cash out/account verification thread***

Quote:
Originally Posted by vetra66 View Post
I'm having trouble cashing out. I was going to recommend this site to friends, but seeing how things are going now I do not recommend this site.

A customer support rep name Arci was helping me with updating my profile and cashing out. I sent in 3 forms of verification. Things were going well and then my cash out request got canceled. They stop replying back to my emails. Now my money is still in Global Poker's site.



My Reply
Let's keep the posting the same thing to multiple threads to a minimum.

As I stated in the other post, I am confused as to what you see as going wrong here? To me it looks like things are going along well. Did I miss something?
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Old 09-23-2017, 08:30 PM   #917
Spreek
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Join Date: May 2016
Posts: 45
Re: ***Cash out/account verification thread***

Verified and cashed out in about 2 hours. Very impressed with GP customer service.
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Old 09-25-2017, 04:53 PM   #918
tx_noodlelRiver
enthusiast
 
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Join Date: May 2015
Location: TX
Posts: 91
Re: ***Cash out/account verification thread***

There a delay in C/O approval ? For some reason my email isnt functional so can't tell if request got normal reply over the weekend
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Old 09-25-2017, 11:44 PM   #919
NTellier85
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Join Date: Feb 2017
Posts: 113
Re: ***Cash out/account verification thread***

ive been waiting 2 days myself, never has taken more than 24hrs before
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Old 09-26-2017, 12:28 AM   #920
NTellier85
centurion
 
Join Date: Feb 2017
Posts: 113
Re: ***Cash out/account verification thread***

Quote:
Originally Posted by NTellier85 View Post
ive been waiting 2 days myself, never has taken more than 24hrs before
and just approved
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Old 09-26-2017, 03:35 PM   #921
Meandhimout
stranger
 
Join Date: Sep 2017
Posts: 4
Re: ***Cash out/account verification thread***

Guys not sure if anyone can shed some light for me...

Made the mistake of signing up and depositing 4 figs on Global without knowing you can only withdraw if you're based in the US/Canada? Wasn't really all that clear from their Facebook ads.

What is the best procedure for me to get the deposit withdrawn back to my Paypal? Has anyone else made this mistake?
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Old 09-26-2017, 05:54 PM   #922
MotownGreek
enthusiast
 
Join Date: Dec 2016
Posts: 63
Re: ***Cash out/account verification thread***

First time I've had to wait more than a day for approval, will update upon approval/funds in paypal.

Requested yesterday, 9/25
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Old 09-26-2017, 06:27 PM   #923
splayaa
grinder
 
Join Date: May 2017
Posts: 666
Re: ***Cash out/account verification thread***

Quote:
Originally Posted by Meandhimout View Post
Guys not sure if anyone can shed some light for me...

Made the mistake of signing up and depositing 4 figs on Global without knowing you can only withdraw if you're based in the US/Canada? Wasn't really all that clear from their Facebook ads.

What is the best procedure for me to get the deposit withdrawn back to my Paypal? Has anyone else made this mistake?
I would guess you need to email support and chase that route with them
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Old 09-27-2017, 02:12 AM   #924
NTellier85
centurion
 
Join Date: Feb 2017
Posts: 113
Re: ***Cash out/account verification thread***

Cashed out twice today. Both times the approval came literally 2 minutes after making the cashout
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Old 09-27-2017, 02:38 AM   #925
NTellier85
centurion
 
Join Date: Feb 2017
Posts: 113
Re: ***Cash out/account verification thread***

Quote:
Originally Posted by NTellier85 View Post
Cashed out twice today. Both times the approval came literally 2 minutes after making the cashout
And both cashouts have now hit my PayPal and been instantly transferred to my bank and available for use.

That's a new record. Cashout > Approval > PayPal > Bank all in under an hour.

Keep up the great work Global!
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