I got a similar email that others have reported about. 3 people living near me haven't verified their accounts. I know nothing about after they verified my account today as I haven't tried to withdraw again yet, but I plan to very soon.

My screen name is Skroobz. Please GlobalPokerCSKimbr help with this matter.

- Thanks

Hello,

I submitted a cash out this morning for 325.00. I received an email asking me about two people "playing on my network". I don't recognize either name, and I am the only person in this house who plays on this site.

How can I resolve this situation ASAP?

My SN is Slorgo.

Thank you.

To the post above mine, I got the same message but mine was my wife's account. Sounds like you made multiple accounts for some reason? If not I have no idea. Anyway. Money is in my PayPal account. Full time from cashing out was exactly 25 hours for 1500$.

Cashout requested :

June 3rd, 2:57am

I got the same message as multiple others. Have not gotten my money yet and I have no idea how they are going to get 2 people I have absolutely never heard of in my life. My first cashout was super easy. 2nd cashout now and I get this email from something I've never heard of. I sent Kimbr a PM, but no response. This is pretty ridiculous considering no one else in my house plays poker.

This site is a disaster.

GP - All the issues with vetting unrelated 3rd persons is HIGHLY concerning. It lends itself to the conclusion that you all have ZERO idea how public networks function.

I'd like you to shed some more details on how you're determining players are on the same network? Open communication would go a long way. There are also several network engineers and experts on this forum (myself included), who can help you make sense of things.

They didn't even know that they "supposedly" had their RNG certification for four months. How do you expect them to understand KYC and vetting of their players.

It's constant headaches. Some people are paid in a day and others it takes weeks. Support doesn't answer. Half of their reps on this board disappear or don't respond to PM's. Joke after joke.

I'm not even getting that far down into the weeds. It's just a simple ask: "How do you determine players are on the same network?" So far as I've read, this has been a separate issue from multi-users or any other clear breach of the TOS.

As an example, your home network is private, then overloaded on the public IP assigned by the ISP to your router. This public IP is part of a larger subnet which is then aggregated to a larger subnet by the ISP to reduce the size of the GRT, especially for international routes. Given that it appears that many of these 3rd party users are in similar geographic locations, it indicates that GP is confusing ISP sourced subnets with a common location.

Of further concern is that I travel frequently, and play on many different private and public networks. I regularly play on public wifi, on my cell phone, in hotel rooms, etc., and while I haven't had any cashout problems so far, I'm worried that I'll get caught up in the confusion at some point.

I don't understand the response Global Poker gave me. Here's my sequence of events:

1. I submitted a cash out and was sent the ID verification email, from support@globalpoker.com.

2. I replied to the email, to support@globalpoker.com, and sent my docs.

3. I received a reply from support@globalpoker.com saying:
4. So I repeated step #1, explaining how their response in #3 made no sense (waiting on their response). What does "wrong gateway" mean anyways (btw, I've been an IT guy for 25 years).

All my play and logins to Global Poker have always been from one IP address. No other users. Am I missing something?

Update: was resolved within 8 hours. They processed my cashout after posting here. I'll continue to play the site, but if this keeps up, it will be hard to not quit it.

I have cashed out 4 or 5 times already with GP and i have to say that they are doinga very good job! Besides my first cashout attempt(i had to get verified) all other cashouts have taken about 24 hours only. And holy moly you gotta love the action on this site.

This is truly the new day and era for Online poker in the United States, and i literally cant wait until the message gets out there even more.

Cashout req early this morning (5AM EST)
Username- bigphatmike

will update when approved

I'm sure my payouts will be processed EVENTUALLY, but the lack of competence is really painful.

Global Poker support has sent me two incoherent responses. The first was to resend my documents as my last one was sent "on the correct gateway" (no idea what that means). In every case I've replied to the same email that support sent, and even checked the Zendesk ticket and it has my response AND the documents I attached.

Global Poker sent me a third reply now asking me to resend the same documents I just sent them.

I can understand being SLOW due to demand (that's a good thing, right?) but the lack of competence is painful to endure.

Read the thread

This was already sorted.Thank you for your cooperation.

This has been sorted as well. As a matter of fact, we're already processing your second request. Thank you for your patience and your cooperation in resolving this issue.

PayPal deducts 4.4% + $0.30 for each cash out request.

This has been resolved as well. Thank you for your cooperation. We're looking forward to processing your next cash out request.

Please check the last email sent to you by colleague, Nancy. Thanks!

Approved!! 1 Hour ago

<3

Thank you for sharing your recent cash out experience with us, Im-A-LAGTard. Cheers!

As I have checked, your last cash out request has already been processed.

This has been sorted as well. Just make another cash out request so we can process it. Thank you.

This has been processed as well. Thanks.

First cash out received today (approved yesterday), requested about a week ago. Like others, received an email saying others played on network. I've played on public wifi and this was the culprit, short delay for what was already a quick payout in my opinion.

Second payout requested yesterday, will update when it posts on Paypal.