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Old 04-11-2019, 10:52 AM   #4476
yungchoe
stranger
 
Join Date: Mar 2019
Posts: 14
Re: ***Cash out/account verification thread***

Quote:
Originally Posted by GlobalPokerCSKimbr View Post
Hi, Yung. Sorry to hear about what happened. We just sent you an email asking for the correct bank details. Please let me know as soon as you have replied so we can reprocess your request. Thanks.
Thank you CSKimbr!!!


Billy (Global Poker)

Apr 11, 11:25 AM AWST

Hello Yung,

We are contacting you with regard to your recent cash out request.

Congratulations again on your winnings. Global Poker has sent your winnings ($20,000) to your delegated bank account. However, payment was reversed by the bank and has requested the confirmation of the following details:

- First Name
- Last Name
-Full Residential Address, including ZIP/Postal Code:
- Date of Birth
-Account Number:
-Routing Number:

Please be mindful that these details should exactly match the information included in your bank statement. We look forward to your response.

Thank you and have a great day!

Sincerely,
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Old 04-11-2019, 02:50 PM   #4477
imandrew
enthusiast
 
Join Date: Dec 2007
Location: TX
Posts: 50
Re: ***Cash out/account verification thread***

Got a voicemail from my bank saying they had questions about my Worldpay transactions.

Is there anything I should or shouldn't say when talking with them?

I don't believe the call is about withdrawals from my bank account but more so deposits into my bank.
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Old 04-11-2019, 03:43 PM   #4478
Howard2018
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Join Date: Dec 2018
Posts: 42
Re: ***Cash out/account verification thread***

Quote:
Originally Posted by imandrew View Post
Got a voicemail from my bank saying they had questions about my Worldpay transactions.

Is there anything I should or shouldn't say when talking with them?

I don't believe the call is about withdrawals from my bank account but more so deposits into my bank.
I'd say something to the effect of you won a fantasy sweepstakes that you play online....keep it vague but don't flat out lie....if they keep up with the questions you might consider taking your business elsewhere

I had a CC issue a couple weeks ago where they blocked the transaction and I had to call them, i told them i was trying to play some games online for "entertainment" (it was like 11:00 on a friday night), we both knew what was going on....anyway, they didn't dig any deeper and the transaction went through next time I tried
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Old 04-12-2019, 08:22 PM   #4479
yungchoe
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Join Date: Mar 2019
Posts: 14
Re: ***Cash out/account verification thread***

This the email I have received from GP after the verification of the bank detail. I truly thank GP for their concern about the issue and consideration of the situation.


Sydney (Global Poker)

Apr 12, 5:57 AM AWST

Hi Yung,

Thank you for reaching us back so promptly.

We reviewed the original bank details you provided with the details you responded with. They're exactly the same and reprocessing the same transaction may lead to the same results. For us to ensure that all information are accurate, we'd like to ask for you to provide us a direct deposit form from your bank that contain all your service details with them to make sure we're not missing a single figure that cause another delay with your prize redemption.

We don't have the specific details about why the transaction was reversed as we can only assume that there's a discrepancy with the information. The assumption with your concern is very common to those who also had the same concern where the right bank info needs to be determined in order for the transaction to go through.

We'll be waiting for your response with the form for us to proceed in reprocessing your request.
Sincerely,
Sydney


Today, after I talked to my bank and found nothing new, I went to a different bank and opened a new bank account and sent the new bank details to GP for the verification. I will update the status.
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Old 04-13-2019, 01:37 PM   #4480
WinLoseChop
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Join Date: Dec 2011
Location: TX
Posts: 288
Re: ***Cash out/account verification thread***

Verification process could use some work. I requested a cashout and get an email asking to verify w/ utility bill and a separate link for banking details. The email states I will get a separate email with instructions on how to verify ID -- I have not received it. I completed the link for the banking details and it generated a ticket #. I replied to the original email with the utility bill attached and asked about the ID verification instructions and of course this has now generated another ticket #.

I'll work through it until its done, but some feedback is that the entire verification process (ID, proof of address, banking) should be completed via one form/site/ticket etc., not in bits & pieces.
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Old 04-13-2019, 01:47 PM   #4481
a dewd
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Join Date: May 2016
Location: west of the easternmost pt up north
Posts: 1,602
Re: ***Cash out/account verification thread***

I cannot understand why sites struggle with verification. Just do it like Skrill, Neteller, your bank, PayPal or coinbase. Photo scan ID, cam shot of face, scan bill, and let the software read it and verify in seconds. Pretty lame to have it manually done by human intervention.
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Old 04-16-2019, 02:13 PM   #4482
TerrifiCK
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Join Date: Mar 2019
Posts: 1
Re: ***Cash out/account verification thread***

First time withdrawal, easy as could be.

Requested - 4/11/19
Approved - 4/12/19
Received - 4/16/19

Thanks again
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Old 04-19-2019, 09:40 AM   #4483
yungchoe
stranger
 
Join Date: Mar 2019
Posts: 14
Re: ***Cash out/account verification thread***

Cash out approved on April 17.

Global Poker <support@globalpoker.com>
Wed 4/17/2019 10:59 PM
Hello Yung,

Congratulations. Your cash out request has been approved!

Your details are as follows:

Username: mmmxxx
Email: xxxxxxxx@live.com
Reference Number: 291389
Amount: $20000
Date Submitted: 2019-04-18 05:59:01

This cash out will be paid within 5 business days. An email confirmation will be sent once the payment has been processed.

If you have any questions, please contact our friendly customer service team at
payment@globalpoker.com .

Thanks for playing at Global Poker!

Regards,
Global Poker Customer Service



Expecting cash out or before April 24
I will update the cash out status

Last edited by GlobalPokerCSKimbr; 04-19-2019 at 02:09 PM. Reason: redacted email address
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Old 04-19-2019, 11:56 AM   #4484
randollar
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Join Date: Jun 2010
Location: Deep South/The Redneck Womb
Posts: 57
Re: ***Cash out/account verification thread***

^^ In five days you may become the most popular person on this site...you may want to redact your email address.
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Old 04-20-2019, 05:50 AM   #4485
n3kt
stranger
 
Join Date: Dec 2011
Posts: 7
Re: ***Cash out/account verification thread***

Requested cashout on April 8th. Haven't heard anything back since then. Can you look into it?
Username: n3kt
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Old 04-21-2019, 12:48 PM   #4486
SenpaiSwift
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Join Date: Feb 2017
Location: doing it biggly
Posts: 317
Re: ***Cash out/account verification thread***

can someone who has cashed out with Netspend pm me, i have a personal question

sorry for off topic post
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Old Yesterday, 02:52 AM   #4487
GlobalPokerCSKimbr
Global Poker Rep
 
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Join Date: Jan 2017
Posts: 1,014
Re: ***Cash out/account verification thread***

Quote:
Originally Posted by n3kt View Post
Requested cashout on April 8th. Haven't heard anything back since then. Can you look into it?
Username: n3kt
Apologies for the delay. I'll coordinate with our CS team and have this approved.
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Old Yesterday, 11:04 AM   #4488
yungchoe
stranger
 
Join Date: Mar 2019
Posts: 14
Re: ***Cash out/account verification thread***

requested cash out 20,000 April 17
Money in the bank April 24

I was somewhat worried not getting paid but at the same time, I did not loose the faith with GP. Because I knew from this forum that for last 2 or 3 years everyone got paid although some people get delayed with cash out due to miss typos or errors. And I suggest please do not use small local banks. I had bad luck getting funded.

Thank you CSKimbr and a dewd !!!
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Old Yesterday, 01:14 PM   #4489
EddieOB
veteran
 
Join Date: May 2008
Posts: 2,066
Re: ***Cash out/account verification thread***

What is a play through requirement? I deposited $500 recently, ran hot in the first 3 tourneys I played (about $60 in buyins), and had plenty of profits so decided to withdraw my initial deposit value of $500, leaving more than $500 in my account after the withdrawal. Verification went fine.

Quote:
We are writing regarding your recent Prize redemption request.

Unfortunately, we have denied your prize redemption request amounting to $500.00 because the play through requirement was not met. The funds are back on your $weeps Cash balance.

Please be informed that before initiating a prize redemption request, players are required to complete their play through requirements, which is equivalent to 100% of the recent purchase/s. Any amount staked/invested in a pot for cash games, buy in amount and tournament fees count towards the requirement.

Please also note that when checking the played through amount, we count from the time of purchase to the time you requested a prize redemption.

Once the play-through requirement is met, you can request for another prize redemption and we will process it accordingly.

Thank you for your understanding.

Best regards,
Isabel
Seems absurd to not allow a withdrawal of any funds prior to playing more even though I have massive profits far beyond my initial deposit.

Edit - I plan on playing more, I'm sure it won't be a problem, but it just doesn't make sense to have such a rule in place. This isn't clearing a bonus. This is just my actual deposit that they won't let me withdraw until I gamble the entire amount somehow, and only then can I withdraw if I have anything left.

Last edited by EddieOB; Yesterday at 01:32 PM.
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