requested 2500 received 2 days later!

Requested 12:48 am on 5/31. Still pending. Longest yet

Cashout requested and approved and in my paypal within 24 hours. +1 to GP again.

I think this was already handled. Thanks.

Thanks! So sweet of you.

2nd cash out attempt, same amount as last time (high 4 figs). Pending approval since the 1st. Nice to see they have been speeding up the process for people, hope mine goes through soon

I already processed this one as well. Thanks.

Thanks! Things should improve as soon as my new colleagues get the hang of our daily grind.

Has this been approved yet? Please provide your Global Poker username so I can check. Thanks.

This has already been processed. I even sent you an email the other day. Cheers!

This has already been processed as well. Thanks.

Please check the email I just sent you earlier today.

Sent you an email just now. Cheers!

Hey my sn is Biggamejames I've played a ton of hours and haven't been paid out. I'm not going to go into the details of the odd identity verification emails but I'd like my first cashout to be put into my paypal account now, not later. Excited with what the site has to offer and I'm sure you guys are going through some growing pains. Please, get it done now. Help me out here Kimber.

-biggamejames

Just got my 2nd cash out pm you btw

Charles2183 I started the process on May 30 and had my funds the 31st. Just a quick $50 w/d to get the verification in place.

Sent from my MHA-L29 using Tapatalk

Customer Service (Global Poker)
Jun 5, 12:13 AM AWST
Hello Bendan,

Good day! We are contacting you on behalf of Global Poker Customer Service.

We have performed a routine check on your account and we noticed that our system traced another user from your play location. To clear this matter, please have them submit their verification document using their Global Poker account's registered email for confirmation:

- Chris Rhee

As we are unable to see who the person behind the computer is, we can only base our facts on the data recorded by the system. Should these individuals be proven to be different person than you are, then we will consider this in reviewing your Cash Out request further. We hope you understand where we are coming from as this is for your account security and ownership as well and it is not that we cannot or do not want to pay valid winnings, but we are taking measures against fraud and breaking the game's Terms of Use.
We are looking forward to your reply.

Kind Regards,
Athena


Kimbr, can you help me with this. I have no idea who this person is. I have already verified two people and one cash out has went through. Requested my second one and now this. It seems to me that they are using this same excuse for a lot of people that are trying to cash out. HELP!

thanks,
Buttercoffee

Hello all,
Did a test withdrawal for $50, and my documentation was approved in under an hour. My withdrawal was then in my PayPal account two hours later. I was very impressed with the speed, but was surprised by the high fee of $2.5, i.e. only a deposit of $47.5. Is that a flat fee, or is the red always 5% On withdrawal? Anyone know the fee structure?
Thanks

Long time lurker, 1st comment. I noticed some people complaining about an issue with processing payments due to some supposed other user associated with an account. Strangely, I got a similar email this morning. I already processed one payment without a problem maybe a week before this one, but my 2nd payment is being held up due to this issue. Here's the specific email (which is very strange):

"Hi [redacted],

We are contacting you in behalf of Global Poker Customer Service.

We noticed that there are one user traced from your play location or network. Should you want to help us clear this matter, please have them submit their verification document (Driver's license, Passport or National ID) showing proof of age and address using their own Global Poker account's registered email to support@globalpoker.com for confirmation:

Takako [last name redacted]

As we are unable to see who the person behind the computer is, we can only base our facts on the data recorded by the system. Should these accounts or individuals be proven to be different persons than you are, then we will consider this in reviewing your cash out request.

We are looking forward to your reply.

Sincerely,
Nancy"

Firstly, their email states that there is "one user traced" from my play location, and then goes on to suggest there are two users from my location. So, it's contradictory and makes no sense.

Secondly, I'm the only individual I know who plays from my laptop and work PC. Nobody else uses these two computers, and the networks (work and home) have nobody else playing poker.

Thirdly, I do not have any clue who the supposed person is...Their name is not remotely familiar. I did some general public record's searches and there are not more than a handful of people with this name in my state, none of whom reside in my County.

Based on my issue, and this issue coming up with others, I'm very suspicious/concerned.

Can we get some feedback from Global on this matter? My Global account username is the same as my username here.

Kimber,

My username is partyof5ktx

I requested my second cashout yesterday and recieved the following email today:

Hi XXXXXXX,

Thank you for contacting Global Poker Customer Service Support.

We have performed a routine check on your account and we noticed that our system traced another user from your play location. To clear this matter, please have him submit his verification documents using his Global Poker account's registered email for confirmation:

- Chad XXXXX

As we are unable to see who the person behind the computer is, we can only base our facts on the data recorded by the system. Should these individuals be proven to be different person than you are, then we will consider this in reviewing your Cash Out request further. We hope you understand where we are coming from as this is for your account security and ownership as well and it is not that we cannot or do not want to pay valid winnings, but we are taking measures against fraud and breaking the game's Terms of Use.

We are looking forward to your reply.

Regards,
Grey

Please help me resolve this. I typically play on my home Wifi but do on occasion play over Verizon LTE. I have no idea who the person that the account security team wants me to verify but the same issue came up with my first cashout request. Is this an ongoing issue through those who play on mobile networks?

Anything that you can do would be greatly appreciated.

Thanks!

got it on june 3rd

This is becoming a theme, and not a good one. How is this happening to so many people without any valid explanations?

Hi global support, thanks for what you do! Can you expedite my payout please? Sn- bcb111

Requested cash out for $1500 last night around 11pm eastern. Received a message needing to verify my wifes account because she messed around online on her own account after I won a good amount of money she thought she could do the same with no experience. The customer support rep messaged back and fourth with me 4 times JUST TODAY. Also messaging my wife to get her account verified. The total process took maybe 6 hours after I finally noticed the support reps first email. My cashout is officially approved as of 7:32 pm EST the next day. The rep told me to check my email and I'll receive notification of when it's moved to my PayPal. Will update. AMAZING CUSTOMER SUPPORT. This will be my second cash out. Best internet poker website out right now in my personal opinion. Good luck everyone!

Requested 3rd cashout after two successful cash outs. Received message stating others logged in from same location and that they need to verify their identities before processing my cashout. This is not okay. Likely not playing this site anymore if not resolved quickly and with good explanation. Can someone fromGlobal please step in here.

This is what I was sent (full names omitted):

Hello xxxx,

Good day! We are contacting you on behalf of Global Poker Customer Service.

We have performed a routine check on your account and we noticed that our system traced another user from your play location. To clear this matter, please have them submit their verification document using their Global Poker account's registered email for confirmation:

- Daniel xxxxxxxxx
- Tania xxxx

As we are unable to see who the person behind the computer is, we can only base our facts on the data recorded by the system. Should these individuals be proven to be different person than you are, then we will consider this in reviewing your Cash Out request further. We hope you understand where we are coming from as this is for your account security and ownership as well and it is not that we cannot or do not want to pay valid winnings, but we are taking measures against fraud and breaking the game's Terms of Use.
We are looking forward to your reply.

Kind Regards,
Athena