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Old 03-26-2019, 09:05 AM   #4451
Rutledge Smitty
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Re: ***Cash out/account verification thread***

Req: 3/21
Approved: 3/22
Money in bank: 3/26

This was for 5 figures...the site does not have an issue with payouts if you can follow instructions (knock on wood).
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Old 03-26-2019, 05:10 PM   #4452
KyleMoho
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by Rutledge Smitty View Post
Req: 3/21
Approved: 3/22
Money in bank: 3/26

This was for 5 figures...the site does not have an issue with payouts if you can follow instructions (knock on wood).
Was this done using Skrill? Haven't tried it since they launched it
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Old 03-27-2019, 08:34 AM   #4453
Rutledge Smitty
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Re: ***Cash out/account verification thread***

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Originally Posted by KyleMoho View Post
Was this done using Skrill? Haven't tried it since they launched it
No it wasn't. I didn't even see that as an option at the time when I requested this.
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Old 03-27-2019, 12:08 PM   #4454
OneMoreRun
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Re: ***Cash out/account verification thread***

I've been on the site for a few months, have cashed out 7+ times and all of them were in my bank account within 5 days of requesting. We finally have a good option for American players again.
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Old 03-27-2019, 03:10 PM   #4455
Exit Sense
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Re: ***Cash out/account verification thread***

Recently sent this to Global through a support ticket,

"I need some serious help with receiving my cashout of $601. I've been through multiple support tickets with Global, and they've been "assuring" me that my payment will be arriving within my bank for well over a month now, to no avail. Support has been extremely slow aside from me contacting GlobalPokerCSKimbr on twoplustwo.com's forums. After contacting my bank, there has been no indication of any transfer for the amount specified. I've given the correct account and ACH routing number. Is there any other way to cash-out? On 2+2 forums, users have stated that Chase banking works for cashouts .. so what seems to specifically be the issue with my money? Why is it stuck in limbo? Extremely frustrating that I have to play check-up so often and it seems as though I'm circling in this same vicious cycle of reprocessing, can someone explain what's going on?"

Received this back today,

"MK (Global Poker)
Mar 27, 10:01 AM AWST
Hi Austin, Good day.

Upon checking, we have received the reversed payment from your bank for the amount of $601.95. We will try to re-process again your cash out request of $601.95 to your nominated bank account ending with - - - - -. Please expect to receive the funds within five (5) business days. We apologize for the delay in your cash out but rest assured that we are doing our best to solve these problems as we always strive to offer fast cash outs of your $weeps winnings. Should you have any other concerns, please contact customer service by submitting a request to our Help Center https://globalpoker.zendesk.com/hc/en-us/requests/new and we'll be glad to assist you anytime.

Best Regards, MK"

No answer as to what's going on with my account and it seems as though this message is somewhat automated to a degree. I just want assurance that the issue has been solved. Very strong feeling that my bank will deny this deposit and the entire process will reset itself yet again. This is my third attempt at a deposit.

Kimbr, can you help me out with verifying that this attempt will actually go through? It's wasted time, otherwise. Willing to provide bank information via PM just to make sure I provided proper information.
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Old 03-27-2019, 03:30 PM   #4456
a dewd
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by Exit Sense View Post
Recently sent this to Global through a support ticket,

"I need some serious help with receiving my cashout of $601. I've been through multiple support tickets with Global, and they've been "assuring" me that my payment will be arriving within my bank for well over a month now, to no avail. Support has been extremely slow aside from me contacting GlobalPokerCSKimbr on twoplustwo.com's forums. After contacting my bank, there has been no indication of any transfer for the amount specified. I've given the correct account and ACH routing number. Is there any other way to cash-out? On 2+2 forums, users have stated that Chase banking works for cashouts .. so what seems to specifically be the issue with my money? Why is it stuck in limbo? Extremely frustrating that I have to play check-up so often and it seems as though I'm circling in this same vicious cycle of reprocessing, can someone explain what's going on?"

Received this back today,

"MK (Global Poker)
Mar 27, 10:01 AM AWST
Hi Austin, Good day.

Upon checking, we have received the reversed payment from your bank for the amount of $601.95. We will try to re-process again your cash out request of $601.95 to your nominated bank account ending with - - - - -. Please expect to receive the funds within five (5) business days. We apologize for the delay in your cash out but rest assured that we are doing our best to solve these problems as we always strive to offer fast cash outs of your $weeps winnings. Should you have any other concerns, please contact customer service by submitting a request to our Help Center https://globalpoker.zendesk.com/hc/en-us/requests/new and we'll be glad to assist you anytime.

Best Regards, MK"

No answer as to what's going on with my account and it seems as though this message is somewhat automated to a degree. I just want assurance that the issue has been solved. Very strong feeling that my bank will deny this deposit and the entire process will reset itself yet again. This is my third attempt at a deposit.

Kimbr, can you help me out with verifying that this attempt will actually go through? It's wasted time, otherwise. Willing to provide bank information via PM just to make sure I provided proper information.
The issue is, they are lost. If your bank has no record of the transaction, it was input error. They misspelled your name, typed wrong account number, or some other identifier. The poor follow up on their end is what took so long.

A wire or ACH is like sending an email, PayPal, etc... Type in the correct info, received in minutes. With an ACH, it is sent out in a batch, meaning all the outgoing journals to Chase get sent in one shot to the bank. Their wire room then has to break it down per account. Picture it like all the postal mail your company gets. Received in one shot at mail room and then the clerk breaks it down by floor, office, individual. The accounts are notated with notice of incoming credit. A day or two later, the cash is there. When there is a screw up, the bank has to send it back to originator. In this case, WP took their time to credit it to GP and GP probably moved slower.

GP probably batches the journals to WP in volume for fee efficacy. WP then tales a day to unbundle and batch them to final bank, yours. Your bank then unbundles them for further credit to the individual accounts, hence the 3-5 day delay to you from the notification it was sent.
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Old 03-27-2019, 04:45 PM   #4457
Exit Sense
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Re: ***Cash out/account verification thread***

Your help has legitimately been better than Global's at this point. If you and Kimbr weren't on these forums, I'd probably just get lost in the sea of miscommunication via e-mail w/ the support team. Thank you for the clarification, appreciate it a lot. Hopefully something gets done about all of this because I want to continue playing here but lol I can't at this moment.

Last edited by Exit Sense; 03-27-2019 at 04:54 PM.
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Old 03-27-2019, 06:27 PM   #4458
a dewd
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by Exit Sense View Post
Your help has legitimately been better than Global's at this point. If you and Kimbr weren't on these forums, I'd probably just get lost in the sea of miscommunication via e-mail w/ the support team. Thank you for the clarification, appreciate it a lot. Hopefully something gets done about all of this because I want to continue playing here but lol I can't at this moment.
I'd say with complete confidence you'll get the money. I'd also say with complete confidence that their customer support email staff is clueless. They rolled this out with no training or understanding of what the basic issues could be and how to resolve them. You send a ticket in, they look at it briefly, check your account, and determine the money is at you bank, call them. Not having a clue of how any of it works, makes for a frustrating customer experience in dealing with them. This should be standard follow through when a customer says they didn't get the money. More than five days, call WP and track it down, instead they opt for letting the money come back at WP's convenience. Then entire turn around for that is 10-14 business days. They receive request, process, WP receives/processes, you bank receives, cannot process and return, then the reverse happens. Each step is up to 5 days, so you can just sit tight....

100% you'll get the money, typos and errors occur, they need to be more expeditious in how they handle them vs robo/canned replies. Fwiw, Kimbr is great.
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Old 03-29-2019, 05:04 AM   #4459
Exit Sense
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Re: ***Cash out/account verification thread***

Received my money. Thank you to everyone who helped!
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Old 03-30-2019, 04:40 PM   #4460
drawdown
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Re: ***Cash out/account verification thread***

Requested: 3/25
Approved: 3/28
In bank: 3/30

It was my first cashout, but my details had previously been verified, which may have sped things up a bit. Was via bank transfer for a 5-figure amount.
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Old 03-30-2019, 04:47 PM   #4461
drawdown
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by DeepMindHuman View Post
Further, is there any way I can verify my identity before I request a cashout or do I actually have to request a cashout before that process can begin?

Thank you
Not sure about your first question about purchase power. You can verify your details anytime I think, no need to request a cashout. Open a support ticket: https://globalpoker.zendesk.com/hc/en-us/requests/new .
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Old 04-04-2019, 01:23 PM   #4462
yungchoe
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Re: ***Cash out/account verification thread***

My player' id is mmmxxx.

Requested cash out $20,000 feb 25th
approved feb 26th

I did not get paid until march 9th, so I contacted my bank. The bank told me they have different numbers for wire transfer. At first,I informed global poker my bank's wire transfer numbers as international routing numbers. Then same day I corrected with global poker that that is for wire transfer, not international routing number. And the routing number is same as originally given by me.

I was just waiting and waiting for cash out. I assumed there must be an error or mistake by me, my bank, global poker, or world pay. So I opened a new bank account with a different bank on march 22th and Informed CSkimbr about this and requested kimbr to stop processing with old bank account. On march 25th, Pay out status was changed to pay out failed from pay out processing. I requested new account verification with new bank detail. It was verified and $20,000 was approved for pay out on march 26th.

Today April 4th. It is 7th business day since it has been approved for pay out. I will update my pay out status.
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Old 04-04-2019, 01:29 PM   #4463
a dewd
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by yungchoe View Post
My player' id is mmmxxx.

Requested cash out $20,000 feb 25th
approved feb 26th

I did not get paid until march 9th, so I contacted my bank. The bank told me they have different numbers for wire transfer. At first,I informed global poker my bank's wire transfer numbers as international routing numbers. Then same day I corrected with global poker that that is for wire transfer, not international routing number. And the routing number is same as originally given by me.

I was just waiting and waiting for cash out. I assumed there must be an error or mistake by me, my bank, global poker, or world pay. So I opened a new bank account with a different bank on march 22th and Informed CSkimbr about this and requested kimbr to stop processing with old bank account. On march 25th, Pay out status was changed to pay out failed from pay out processing. I requested new account verification with new bank detail. It was verified and $20,000 was approved for pay out on march 26th.

Today April 4th. It is 7th business day since it has been approved for pay out. I will update my pay out status.
If you can get a tracking number, then it is easy to get it pushed through.
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Old 04-04-2019, 01:43 PM   #4464
yungchoe
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by a dewd View Post
If you can get a tracking number, then it is easy to get it pushed through.
Hi. Thanks! May I request global for tracking number?
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Old 04-04-2019, 01:45 PM   #4465
a dewd
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by yungchoe View Post
Hi. Thanks! May I request global for tracking number?
A number is assigned once it enters the system. No bank will look until it should have been received. Once that date has come and gone, you can track it down. If the bank has excuses or too lazy to look, I can put you in touch with the Federal Reserve desk that would handle your area.
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Old 04-04-2019, 02:04 PM   #4466
yungchoe
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by a dewd View Post
If you can get a tracking number, then it is easy to get it pushed through.
By any chance, Would you please get me the WP's customer service number? For some reasons, I can not get the right phone number. Actually I tried to get it few times already in the near past.
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Old 04-04-2019, 02:09 PM   #4467
yungchoe
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by a dewd View Post
A number is assigned once it enters the system. No bank will look until it should have been received. Once that date has come and gone, you can track it down. If the bank has excuses or too lazy to look, I can put you in touch with the Federal Reserve desk that would handle your area.
I am just wondering where I can gat the tracking number. Global poker or WP customer service?
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Old 04-04-2019, 02:20 PM   #4468
a dewd
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by yungchoe View Post
I am just wondering where I can gat the tracking number. Global poker or WP customer service?
GP, you will not have access to WP
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Old 04-04-2019, 03:17 PM   #4469
yungchoe
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by a dewd View Post
GP, you will not have access to WP
Thank you! I will contact GP for the Tracking number.
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Old 04-09-2019, 12:12 PM   #4470
yungchoe
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by yungchoe View Post
My player' id is mmmxxx.

Requested cash out $20,000 feb 25th
approved feb 26th

I did not get paid until march 9th, so I contacted my bank. The bank told me they have different numbers for wire transfer. At first,I informed global poker my bank's wire transfer numbers as international routing numbers. Then same day I corrected with global poker that that is for wire transfer, not international routing number. And the routing number is same as originally given by me.

I was just waiting and waiting for cash out. I assumed there must be an error or mistake by me, my bank, global poker, or world pay. So I opened a new bank account with a different bank on march 22th and Informed CSkimbr about this and requested kimbr to stop processing with old bank account. On march 25th, Pay out status was changed to pay out failed from pay out processing. I requested new account verification with new bank detail. It was verified and $20,000 was approved for pay out on march 26th.

Today April 4th. It is 7th business day since it has been approved for pay out. I will update my pay out status.
Today is April 9th. It is 10th business day since it has been approved for pay out.

On April 4th, Requested the status and the tracking number of the pay out. No one has replied or contacted me yet.

I will update my payout status.
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Old 04-10-2019, 01:08 PM   #4471
Spokul
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Re: ***Cash out/account verification thread***

Req : 4/4
Paid : 4/8~
in bank : 4/10
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Old 04-10-2019, 02:50 PM   #4472
yungchoe
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by yungchoe View Post
My player' id is mmmxxx.

Requested cash out $20,000 feb 25th
approved feb 26th

I did not get paid until march 9th, so I contacted my bank. The bank told me they have different numbers for wire transfer. At first,I informed global poker my bank's wire transfer numbers as international routing numbers. Then same day I corrected with global poker that that is for wire transfer, not international routing number. And the routing number is same as originally given by me.

I was just waiting and waiting for cash out. I assumed there must be an error or mistake by me, my bank, global poker, or world pay. So I opened a new bank account with a different bank on march 22th and Informed CSkimbr about this and requested kimbr to stop processing with old bank account. On march 25th, Pay out status was changed to pay out failed from pay out processing. I requested new account verification with new bank detail. It was verified and $20,000 was approved for pay out on march 26th.

Today April 4th. It is 7th business day since it has been approved for pay out. I will update my pay out status.
It is 11th business day since cash out was approved. No one has replied me yet. Now cash out status shows Pay failed. I sent a private message to CSKimbr for help. I will update my pay out status.
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Old 04-10-2019, 02:58 PM   #4473
a dewd
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by yungchoe View Post
It is 11th business day since cash out was approved. No one has replied me yet. Now cash out status shows Pay failed. I sent a private message to CSKimbr for help. I will update my pay out status.
Pay failed is likely due to bad info, either a typo on entry or wrong ABA/account numbers. If I remet correctly, this is the second time it happened to you, yes? If so, call your bank and ask them specifically for the ACH delivery instructions to verify you have them correct.
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Old 04-10-2019, 10:53 PM   #4474
yungchoe
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by a dewd View Post
Pay failed is likely due to bad info, either a typo on entry or wrong ABA/account numbers. If I remet correctly, this is the second time it happened to you, yes? If so, call your bank and ask them specifically for the ACH delivery instructions to verify you have them correct.
when I opened the bank account, I asked the bank ACH delivery instruction and received the instruction sheet. I sent it to GP when there was account verification. As far as I remember, the bank basically requires name, address, account number, and routing number. but I will call the bank tomorrow and check if I miss anything. Thank you for your help!
It is very frustrating and draining. I emailed the GP 6 days ago for the status of cash out and the tracking number. So far, No one replied. I tried to get access to WP to check the transaction but could not. I called the GP company number 011 61 412 563 219. No one answers, and it goes to a answering machine. I am kind of lost and do not know what to do next.
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Old 04-11-2019, 03:49 AM   #4475
GlobalPokerCSKimbr
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Re: ***Cash out/account verification thread***

Quote:
Originally Posted by yungchoe View Post
when I opened the bank account, I asked the bank ACH delivery instruction and received the instruction sheet. I sent it to GP when there was account verification. As far as I remember, the bank basically requires name, address, account number, and routing number. but I will call the bank tomorrow and check if I miss anything. Thank you for your help!
It is very frustrating and draining. I emailed the GP 6 days ago for the status of cash out and the tracking number. So far, No one replied. I tried to get access to WP to check the transaction but could not. I called the GP company number 011 61 412 563 219. No one answers, and it goes to a answering machine. I am kind of lost and do not know what to do next.
Hi, Yung. Sorry to hear about what happened. We just sent you an email asking for the correct bank details. Please let me know as soon as you have replied so we can reprocess your request. Thanks.
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