Req 2/3
Approved 2/5
Zendesk ticket opened 2/16
Approved again 2/16
Received 2/21

received 2/20

had to verify new bank account hence the delay, I used Netspend prepaid debit card successfully. I had verified an Amex Serve prepaid debit card a couple weeks prior with no issues. Netspend works Amex Serve does not.

Money recieved in three days very good on global end. Will dabble again in future for sure.

Hello, overall I love the site. It's great to be able to get some online action going again. The only thing to complain about, like everyone else, is the cashout.

I originally requested a cashout on 13FEB. I emailed support last night regarding why it's taking so long, and again today. I haven't received a reply yet.

What's the easiest way to escalate this issue in your guys' experience?

Don't e-mail. Open up a support ticket. Then return to this thread with your screen name and ticket number and after the Australian weekend you may get a reply from a Global rep.https://globalpoker.zendesk.com/hc/en-us

Global Poker Support Ticket: 2905917
Global Poker Screen Name: Ernie1987

Im getting very annoyed. My account was temporarily blocked for using a different cc while depositing. The credit card belongs to my friend and he owed me 20 bucks. He didn’t have any cash on him and I told him he could put it on my account.

My friend doesn’t want me to take pictures of his credit card and global isn’t addressing this in their emails they are just giving me generic responses.

The person on here that represents global hasn’t responded to my messages nor has their fb page. My account has been on hold for almost two days now. I’ve lost tourney tickets and if it’s not unlocked by tomorrow so I can play the grizzlies I’m leaving the site for good.

Sucks that you lost tourney tickets but if anything this should give you faith in their security team. It does for me, anyways.

Generally support is not that responsive on weekends unfortunately.

I get it but this is ridiculous. It’s 2019. I’m tired of shady poker sites being able to provide sub par service because they monopolize this space. We should be able to make a phone call and resolve these matters in under an hour.

Still unresolved, looks like I’m missing the grizzlies. **** you global. I’ve played on your site for over 2 years. I’m beyond disappointed.

dude how tf are you dumb enough to deposit from a card/account not in your name, you cant seriously be upset it was locked.

Are you kidding me? Have you never used someone else’s card for something? I already explained why I used his card. It should take one message from me to global to unlock my account. I can’t believe you’re defending this kind of behavior. This is why online poker sucks because people like you allow **** customer service.

Furthermore I’m not mad they locked my account. I’m mad that 3 days later it’s still not resolved. It should have went like this

1) account locked

2) message me to see what’s going on

3) I explain

4) account unlocked

This would be like if my friend was over at my house and ordered us pizza from his card because he owed me.

Then randomly they don’t bring my food and say I can’t get the food until I verify the card was in my name. When I explain its not in my name and why instead of just bringing the food they send the same exact request and ignore me for two days.

You wanna accept that, be my guest. I’m being vocal about it.

Reqd 2.19
Aprvd 2.21

Will confirm receipt, maybe today after weekend...

#2901653
Alwaysrunbad

Kimbr is good at helping out, weekends are tough though. You'll probably hear sometime today. I'd have relatively little faith that the customer service desk will be able to figure out something as technically advanced as this, sarcasm intended. It probably doesn't have a canned response so they are confused. My own experience in dealing with them is comedic. I think they use automated responses based on keywords. At least, I hope so based on some of the dopey replies I got. Weekends are skeleton crew in Australia. Probably hear from Kimbr sometime today, US Monday.

dude it's like account 101 to only deposit from your own name and 99.9999% sure it is in the ToS of literally every gambling site in the world, if someone stole your card and deposited onto a poker site, you noticed it a month later and the poker sites excuse was "oh well they emailed us and said it was okay" you'd probably be mad.

so if it takes the weekend to fix a stupid mistake I dont really fault them no, anyway i didnt mean to derail a cashout thread

In my bank account this morning, not too bad at all considering the weekend. Requested on 2-19, started the worldpay process on 2-20. Overall I am pretty happy

processed 2/21
in bank account 2/25

Cash out requested
$619.62
2/25/19

Looks like this was already processed and should be in your bank account within five business days.

I wish it was as simple as that. I already replied to your private message.

Kimbr messaged me. Two and a half days after I messaged him/her/them. Support can’t seem to understand English.

Will keep everyone updated.

2.1.8. In relation to the purchase of Gold Coins, you may only use an account from an Authorised Payment Provider that is valid and lawfully belongs to you.

That's because Kimber is a free elf and does not work during weekends except when she had to update the Grizzly Games II thread.

I have checked your correspondence with our CS Team and just to clarify, everyone had to go through the verification process again when we switched to a new payment provider. Sadly, we had to decline your requests to re-open your account and copulate with ourselves.

Anyway, we would like to thank you for finally providing the documents we requested. Someone will get in touch with you in case we need anything else.

kimbr,

I told you and the team it was someone else’s card. Why wouldn’t you ask for a photo of them then? Why are you guys just dragging this on? It’s clear the card that was used is a prepaid card, there’s no name that can match that card. Stop ****ing with me and unlock my account.

Also my proof of address is from my utility company, I’m beyond baffled why that isn’t acceptable.

Maybe someone should be working during your second biggest tournament of the year. I mean could you imagine if Pizza Hut just didn’t answer the phone on suberbowl Sunday?

Also, I’ve been more than quick to respond and explain the situation in full detail. So finally my dick. It’s you guys that are taking forever to respond. You guys have been ignoring me. All I get are candid responses.