We apologize for the delay, we're still waiting for you to send us the documents we requested. Please let me know here as soon as you send them so I can personally assist you with your cash out request. Thanks.

I already replied to your PM. Thank you.

I'll check this together with my colleague who handled your account and get back to you, okay?

How about my account kimber? I posted three times in here...

I'll have it checked and get back to you as well as soon as I have an update. We appreciate your patience and understanding regarding this matter.

Please let me know as soon as the funds hit your PayPal account. Thank you.

May I know your Global Poker username so I can check the current status of your cash out request?

I have been deal with PayPal over ten years. Once VGW submit the payment and it will hit my account immediately. Do you guys submit payment once its approved? If so, you guys should provide a transaction ID for player to track and it will make much easier for everyone. Thank you for your follow up.

I PM'd you as well but it is also JohnHHolliday

What about me Kimber?

Account name: onlyadonkey

Amount: 2k

Cash out requested on May 21st

Cash out confirmed by Global on May 25th.

Still not in my Paypal. It should only take a day to post in Paypal.

Please check and make sure it is coming. This is crazy.

It is good that you all are thoroughly investigating BeHumble. I have heard from multiple players on the site that they suspect something fishy going on with BeHumble's account. There have been very different types of plays occurring depending on the day. It very much appears there are multiple people playing on his account which is should result in winning being forfeited.

Glad to see Global Poker is doing what they are supposed to be doing and investigating these issues.

If its one account why does that matter? Shouldn't you be supporting him? Sure i've been beat by him quite a bit, but i imagine he's spent quite a bit too. I hope his withdrawl goes threw will give me more faith in this site. Being its real grey about withdrawls over 10k in there TOC. Seems bitter for a fellow player to call someone out like that.

First of all, that is not even what they are accusing me of doing. Secondly what in the hell are you talking about? Pretty scummy to accuse someone of something like that and provide nothing except that you "thought about it and deemed it true"

For the record they are not investigating anything, all they have done is claim-- without proof-- that some user "ledge11" has also played from my location. It is untrue and my best guess is you are a sore loser.

Also what are you even saying I'm doing? Why would I need another person to play on my account? This isn't pokerstars where americans have to sneak on, and I play literally anybody on the site at any given time of the day, so please explain your accusation further when you are stirring the pot and I have over 100k in my account.

Requested Cashout: May 30. 9pm EST
Approved: May 31. 3:30pm
Received at Paypal: June 1. 1:30am

Thanks. This was just a small test withdrawal. Hopefully, my next larger one goes just as smoothly as this one.

Why are some withdrawals processed faster than others?

That Join Date-to-Post ratio!

Don't get your hopes up. I've been waiting for weeks. When I have gotten a reply to my numerous (and still polite) inquiries they tell me I need to submit verification, which I have done five times now. After five times it can't be called incompetency, it's just plain evil. I lost my s**t when they sent me another email today (I first initiated cash out on May 8) and they informed me again that I would need to submit verification and they why now closing the ticket. After my foul tirade I'm guessing they'll decide I've breached their terms and are now keeping my $450. I'd pay it all for a swipe at one of these low-lifes right now. It's my fault. I let a dog in the tent, no surprise I got fleas.

Kimbr, this is my recent email from your team:

"Hi *REDACTED*,

I understand your frustrations regarding this matter. I am sorry for the inconvenience this may have caused you.

Rest assured that once we have the receipt of the documents of the other person, we will give you an update.

We would like to have a long and mutually beneficial relationship with you and we look forward for your cooperation in handling this matter.

Regards,
Domelle"

This does not help me in any way shape or form, I simply do not care about this other person documents or ability to give them to you as I have completely no relation to said person. As far as I know I've never even played a single hand with the user "ledge11". I understand you might be trying to protect yourself from people taking advantage of your free 2 dollar promotion, but understand I deposited 1000 the very first time I played on your site and didn't even use the free 2 dollars. I now have over 100,000 on your site and play more than maybe anybody at the highest stakes. I can not stress enough how unacceptable the pace of clearing this up has been. Not only that but the only answer your team has for me is that currently the fate of my balance is in an unrelated strangers willingness/unwillingness to cooperate with your requests.

Nobody has accessed your site from my network other than me.

I've only played on your site from said network.

I've never played at anyone elses place or logged in anywhere else.

I do not know who "ledge11" or "Ioannis Tsamados" is nor have I ever had contact with them in anyway.

I googled Ioannis Tsamados and found one person said to be leaving in Ohio, a place I've never been.

The action has been great on this site and clearly I've been doing very well. Was excited for this to be the real thing, considered even maybe twitch streaming the highest stakes and promoting your brand, but it is simply mind boggling that maybe the highest rake payer on your site is being treated this way. You mean to tell me your team has time to verify other peoples accounts AND process their cashouts but you can't even come close to giving someone with 6 figures peace of mind?

Eagerly awaiting your response.


edit--- Your team has also neglected numerous requests of mine for more insight into the methodology you are using to determine users "location" Is it my IP address or the residential address you have on file? Really trying to understand where the confusion can possibly be.

I can only assume most of these accolades are from shills. I deposited $50. Played for a couple days and submitted a cash out for $150, leaving $80 on account. I submitted account verification immediately. After 10 days, two followup support requests and resubmitting my verification I accidentally hit "cancel" when I was trying to exit the history page. Aargh.

So I resubmitted, this time for $450. It has now been two weeks. I have received two more responses from GP to my four or five additional inquiries. Each time they tell me I need to submit verification. Each time I do so immediately. Each time I give them my login and email address. Tonight they inform me that they are closing the ticket and that I should submit verification.

There is something going on here. GLOBAL POKER WILL EVENTUALLY STEAL ALL YOUR MONEY. It's in their nature... a special blend of incompetence and evil. I lost it with them in my last email. I'm pretty sure they'll steal my money now just to show me...

If one has submitted the documents five times, each time immediately upon request, where might these documents have gone? Each time I have sent a copy of my drivers license and a copy of an insurance bill. I sent the documentation immediately when I made both withdrawal requests and immediately upon receiving a response to about a third of my inquiries, including once again as an attachment to an email from you today. That was before I got another email tonight from "Kath" informing me that she was closing the ticket because my inquiry was from another of my email accounts. I lost it in my reply to that email.

Your replies are disingenuous. Perhaps you should simply do your job instead of managing PR on forums by creating an illusion of competency or moral character. Three weeks, five verifications, eight emails. What reason will you find next to keep my money?

Kim,
Really appreciated your support. Funds available in my Paypal account.

I like to share my cash out experience with rest:

First cash out: $300 five days(provided copy of DL, Phone bill, Utility bill)

Second cash out: mid 4 figure within 10 hours(Surprisingly shocking)

Third cash out: mid 4 figure 3 days(Requested on the 29th PM, Pending for two days, approved after I got hold of Kim for few hours, funds got in my Paypal sometime this morning)

Wish rest of the fellow players to receive your pending withdraws sooner!

--------------#<@
Kim its for u!

Kimber,

What is going on here? Why are other users seeing their money in Paypal 1 day after approval and my money is still not in my Paypal? I have written to you 3 times on here. Please respond.

Account name: onlyadonkey

Amount: 2k

Cash out requested on May 21st

Cash out confirmed by Global on May 25th.

Still not in my Paypal.

Seeing if you got.my cashout request Kimbr???

Hello Tj,

Congratulations. Your Cash Out Request for $2,000.00 has been APPROVED!

Cash out will be paid within 24 hrs or 1 business day. Please check your email and PayPal account every now and then for updates.


This is from an email from your site! It's been over 7 days!!!

requested $500 and received 5 days later!