***Prize Redemption/Account Verification thread*** - Page 142 - Global Poker -- Two Plus Two Poker Forums

Kimbr, I realise you are the messenger so I am not criticising you directly but i would like you to respond to my comments. The current fiasco regarding cash outs is embarrasing to the brand. I would understand this far more if there were nefarious undertones to it but this just seems to be incompetence on a staggering level.

Are you going to be implementing Crypto deposits/withdrawals? there are people waiting on large cash outs that should have been treated far better than the company/customer support has shown (stone walling, not responding, closing tickets). It's really time for global to offer an alternative to this idiocy, do you agree?

This thread is for players who need assistance with their cash outs and/or verification inquiries but I have sent you a private message. Thanks.

09-12-2018 , 11:09 AM

#3527

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by DarkStarMagnolia

For my bank there was only two options for the Routing numbers.

1. Paper & Electronic

2. Wires

I wasnt sure which processed ach payments so i sent in the second RN (Wires)

Hope I gave them the right one. lol Any insight?

hello there. I already sent you a private message regarding your inqury. Thanks.

09-12-2018 , 11:13 AM

#3528

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by genghiskan

There seems to be a lot of these from 9/4 to 9/6 range as I have one from 9/4 myself. I PMed Kimbr and he/she said he/she will look into it. Let's keep each other posted on the progress.

This has already been approved. I also messaged you about this earlier as well. Thanks.

09-12-2018 , 11:33 AM

#3529

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by SB1234

I reconfirmed my banking details and was told the swift code was wrong and my cash out would be re processed. About an hour later I was told to disregard that email and to contact my bank as they believe I have received the money.

Please at this point just take the $300 and consider it lost. I would rather be able to try another cash out with a different bank than to deal with this any longer

If you could PM me again kimbr and try to make sense of this all to me that would be appreciated.

Kindly refer to the latest email that we just sent you. Thanks.

09-12-2018 , 11:48 AM

#3530

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by TeamKharmah

I Requested a withdraw on 9/5 and it is still pending approval. I have cashed out in the past with no issues but this is taking longer than expected. if you could help speed this process along that would be great.

Username: WandyPeralta

Thanks

I will have someone from our support team check this for you. You will receive a confirmation email once your request has been processed. Thank you.

09-12-2018 , 07:51 PM

#3531

DarkStarMagnolia

newbie

Join Date: Jun 2017 Posts: 47

9/7 Request first cash out
9/9 Act verfication complete
9/10 cash out "approved" should be in my bank act in 5 business days.
9/12 Realized I gave wrong routing number. Now in the process of waiting for GP to recieve my funds and they will try again with the correct info.

I would also like to say that GP has been very good with keeping me in the loop and working with me to get this problem fixed. As mention, this was completely my fault. I didnt realized which RN to give. Will report back with eventual outcome.

09-12-2018 , 11:48 PM

#3532

nutsinho

adept

Join Date: Jul 2005 Posts: 714

Requested 9/4, still pending approval.

09-13-2018 , 02:13 AM

#3533

JubJub

enthusiast

Join Date: Jul 2014 Posts: 76

Approved yesterday just waiting now.

09-13-2018 , 07:06 AM

#3534

SB1234

grinder

Join Date: Jan 2016 Posts: 472

Are there any Canadians here that have a successful cash out to BMO who wouldn't mind answering a quick question via PM.

09-13-2018 , 01:56 PM

#3535

harminofff

stranger

Join Date: Sep 2018 Posts: 13

Quote:

Originally Posted by harminofff

Name on global is Harminoff ticket 2624746

Thank you!

Any updates on this?

09-13-2018 , 04:06 PM

#3536

loveskunk

journeyman

Join Date: Jun 2018 Posts: 333

Req Sept 6
App Sept 9 (had to send email, usually quicker process)
Rec today Sept 13

09-13-2018 , 07:10 PM

#3537

macmelon

stranger

Join Date: Apr 2018 Posts: 8

I started the cash out process yesterday. I've verified my bank info 4 times now. I've also tried to submit my ID but once I do it I'm just taken to the login page. I was just sent a link to verify my ID again and it's gone now. This process is getting quite ridiculous.

09-13-2018 , 10:31 PM

#3538

Kanadian

adept

Join Date: Jul 2010 Posts: 708

Still not cashed out.

Going to opening a USD Checking account with CIBC tomorrow to try and get it processed. My bank is adamant that Global is super incompetent and Global is adamant it's a problem with my bank or something.

This whole thing is a nightmare, I hope next week I'll have a positive update for you guys. CIBC has a no-fee checking account and I've been paying 10$/month for years at my other bank so I guess I'm getting something out of it.

09-14-2018 , 04:30 AM

#3539

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by harminofff

Any updates on this?

You will need to complete the verification process using the link we sent you via email. Your recent request has been declined and your balance has been updated as well.

09-14-2018 , 04:31 AM

#3540

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by macmelon

Can you provide the Zendesk ticket id so I can check?

09-14-2018 , 11:32 AM

#3541

harminofff

stranger

Join Date: Sep 2018 Posts: 13

Anyone using an online bank like simple for withdrawals?

09-14-2018 , 11:54 AM

#3542

a dewd

Pooh-Bah

Join Date: May 2016 Posts: 4,594

Quote:

Originally Posted by harminofff

Anyone using an online bank like simple for withdrawals?

Have several people using NetSpend for this. You just use the direct deposit instructions. Direct deposits are ACH transactions, as is Global withdrawals.

09-14-2018 , 03:39 PM

#3543

DarkStarMagnolia

newbie

Join Date: Jun 2017 Posts: 47

Quote:

Originally Posted by a dewd

Have several people using NetSpend for this. You just use the direct deposit instructions. Direct deposits are ACH transactions, as is Global withdrawals.

After having issues with my bank im going to set up a account just for Global Poker. So just to clairfy ppl have successfully used netspend to recieve cashouts from Global?

Also Im assuming one can deposit money on GP with a netspend card?

09-14-2018 , 03:41 PM

#3544

a dewd

Pooh-Bah

Join Date: May 2016 Posts: 4,594

Quote:

Originally Posted by DarkStarMagnolia

After having issues with my bank im going to set up a account just for Global Poker. So just to clairfy ppl have successfully used netspend to recieve cashouts from Global?

I have three people that were able to use it, yes. I'm pretty sure some others posted they had success with it too.

09-14-2018 , 03:50 PM

#3545

DarkStarMagnolia

newbie

Join Date: Jun 2017 Posts: 47

Quote:

Originally Posted by a dewd

I have three people that were able to use it, yes. I'm pretty sure some others posted they had success with it too.

awesome thank you.

09-14-2018 , 03:56 PM

#3546

a dewd

Pooh-Bah

Join Date: May 2016 Posts: 4,594

Quote:

Originally Posted by DarkStarMagnolia

awesome thank you.

Also, two are Canadians and one is in the tropic of Minnesota.

09-14-2018 , 11:08 PM

#3547

Kanadian

adept

Join Date: Jul 2010 Posts: 708

Quote:

Originally Posted by a dewd

Have several people using NetSpend for this. You just use the direct deposit instructions. Direct deposits are ACH transactions, as is Global withdrawals.

Wait.

This whole time have I been giving them wrong info with wire swift codes, etc?

09-14-2018 , 11:21 PM

#3548

a dewd

Pooh-Bah

Join Date: May 2016 Posts: 4,594

Quote:

Originally Posted by Kanadian

Wait.

This whole time have I been giving them wrong info with wire swift codes, etc?

I have never done anything ACH to a Canadian bank so I'm not positive. I do know in the States that direct deposit is almost always an ACH.

Swift codes are for international wire transfers. I really have no idea how WP is doing it with Canadian banks. Maybe a fellow Canadian that has received a withdrawal will chime in and say how they set it up.

I can't believe you still haven't received a payout yet....

09-14-2018 , 11:39 PM

#3549

loveskunk

journeyman

Join Date: Jun 2018 Posts: 333

Quote:

Originally Posted by Kanadian

Wait.

This whole time have I been giving them wrong info with wire swift codes, etc?

He's talking about Netspend. Us Canadians have been receiving our cashouts via wire which I am pretty sure are done via swift codes. If I had to guess with you and SB there is a swift code issue.

09-15-2018 , 01:54 AM

#3550

Kanadian

adept

Join Date: Jul 2010 Posts: 708

Quote:

Originally Posted by loveskunk

He's talking about Netspend. Us Canadians have been receiving our cashouts via wire which I am pretty sure are done via swift codes. If I had to guess with you and SB there is a swift code issue.

The guy that has been helping me said that it was through ACH

Quote:

Originally Posted by a dewd

I can't believe you still haven't received a payout yet....

You and I both my friend.

Guess we'll find out pretty quick with this newly opened account at another bank who's fault it was or something.

I'm hoping I can leave this awful experience behind me this week and finally get that money in my account, deposit some more, play some globalllll poker, and enjoy a smooth experience from here on out.

I want to thank you especially for the posts you've made over the weeks I've been reading this forum. Not everyone as knowledgeable as you spends the time to share their knowledge, and you should know it is appreciated.

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