Its not so much the wait that bothers me, its the lack of competence and also lack of communication.

If they originally stated that the cashout would take 15 days, then sure i dont mind waiting the 15 days.

But they specifically say 5 days, (im sure this is their selling point), and then delay without notification or response for like another few days/weeks. Its unacceptable.

Requested - 7/31
Approved - 7/31
Received - 8/2

My first cash out took 33 days start to finish. I was assured that now that everything was settled and issues resolved, my next cash out would be much faster. My current cash out was approved 14 days ago.. Lmao.. I literally have 0 patience left.. Are you doing anything about this Kimbr and Joey or we just stuck on our own?

33 days..

im at 10 business days and 14 days since my approval. Cant imagine waiting more than a month for my cashout. @Kimbr can we get an explanation please..

What a ****ing joke LOL.

Yeah once this cashout is done its time to take my business elsewhere

Yes I did get paid about 2 weeks ago after some back and forth with support/zendesk.

It still makes zero sense as to why we have to open a USD $ bank account. Worldpay deals in foreign transactions and this should be a non issue, so the issue must be with GP.

And since they send the $ via a wire transfer to the USD $ bank account there will always be a flat fee of $17.50usd + a $1.25usd fee to then transfer that $ into your regular bank account. Obviously ~$20 is not a make or break deal, but this is just an added expense that was never there before via PayPal. I am not a high stakes player and poker is not my job (I have a good job, family etc etc, mainly just play 50nl) and I play mainly for fun and only make small withdrawals of $500-$1000/withdrawal so having to eat that $20 kinda sucks.

I posted a few pages ago about how I finally was able to get my $ with the SWIFT codes etc. If anyone needs to PM me to find out anything more please feel free.

There's nothing you can do bud.. I got my withdrawal the same time you did.. This is round 2 of ****ery.

Oh dang, nice. the player that takes a lot of our money, sitting at all the tables overbetting us every three hands and putting us in the toughest spots giving us massive headache is leaving the site out of frustration?! Good looking out Global Poker!!! Finally Global Poker does something nice to the players.

Yo Canihazprease, the real revenge would be to swallow your pride and play 24/7 and take all the money off the Global Poker ecosystem. I mean actually, leaving is better. Im sure Global Poker and the players will miss you a lot

Don't mind em at the PLO tables.. Can't overbet there

LOL i dont know whether to be flattered by this or insulted, but either way, as i've stated before, its not the issue of delayed cashouts. Its the lack of communication. You might not like my style of play, but i am a customer of theirs nonetheless, and I've raked a ton of hands and paid my dues. All im asking is for some communication and an explanation.

They should use transpay for canadian customers. Never heard of them but I see an ad for them on the right of my screen.

Welp boys I think I got the cookiecutter response after escalation by Kimbr

"Dear Kanadian,

Thank you for bringing this matter to our attention.

I will have to escalate your concern to our relevant team for further checking. Rest assured that once we have an update, you will be notified via e-mail.

Should you need further assistance, kindly contact us via our Help Center by clicking on this link: "

If we don't have our cashouts done by next week, can you please just send us couriered cheques Kimbr. Those of us cashing out 4figures have easily paid like 50x [arbitrary number] the fee on your side in rake.

I have friends that I convinced to deposit on this site, and that want to deposit on the site waiting to see how my case turns out because they're now scared they won't be able to get funds off. Now I kinda look like an ******* lol

It must’ve been your “significant pull” in the poker wold... well, that, and your 10x posts on the whole of the 2p2 forums. Lol

Aka, we have no idea wtf is going on and give us another week to figure out another excuse we can give you.

Day 7 now,

Communication from Global Poker team has completely stopped 2 days ago.

Slowly losing hope LOL

Hello,

Was wondering if there are anything that is actually being done with these withdrawal delays.
Canadian players on 2+2 is freaking out. Some have waited more than A MONTH and had not receive a penny in their bank account.

Can you just tell me what is going on with these withdrawal delays? It has been 15 days and 10 business days ( 2x the amount of time stated on the website ). This uncertainty and anger is building up in a lot of players.

Just getting computer like responses every time I ask for an update. Please, the next person that checks this message can you give me an actual update on the exact situation that is pin point straight up causing these delays. And, I know its not just me, all of the Canadian players are experiencing this, and its just not acceptable by any extend.

Looking forward to your reply.

Thank you


.... Just sent this to support Lets see what they have to say

Bro, I've sent every sort of question you can possibly imagine.. I get a variety of copy pasted responses every time.. The latest one from today:

"Upon careful assessment, we can confirm that your case has been endorsed to a relevant department who will back track the transactions in the order that they were processed then notify us of its status."

NO ****ING **** SHERLOCK.. THIS HAS BEEN ENDORSED FOR TWO ****ING WEEKS..

Honestly if this wasn't happening to me I would find it comical.. Too bad it is. The last support staff even marked my case on zendesk as "solved" lmfao.. Holy ****.

Joey is MIA and Kimbr has been less active lately, probably scared to check the inbox.

Lmao,

I sent this msg in:

Are you guys playing some sort of joke on me? You are literally giving me copy - paste answers to my questions and demands. Not sure if you're trying to piss me off or what's going on..

I got this message from you 4 days ago. You're telling me after 4 business days, your payment team has made ZERO progress in finding a solution or providing me with any update?

If I get another generic message I am seriously going to lose it. I want answers and accountability or I will be escalating this matter.

I then get this e-mail:

Thank you for contacting the Global Poker Customer Service Team.

We are unable to provide you with any assistance due to the offensive language used in your message.

Please send us your concern in an appropriate manner and we will attempt to resolve any outstanding issues in a prompt manner.

Have a pleasant day.

Kind regards,

Global Poker Customer Service Team

HOW IS MY MSG OFFENSIVE??!?!?!?!!?!?!

Another Canadian who’s been waiting over 2 weeks for my funds. I’ve been approved 2 weeks ago but still waiting to be paid. Would love to get some concrete answers but just getting similar generic messages to others. Please Global Poker let us know what is going on!

Just send couriered cheques.

Everyone receives funds within a few days and there are no problems :/

LMFAOOOOOOOOOOOOOOOOOOOOOO what a ****ing joke.

I just got this one now, after 11 days.

"This is Julienne from the Global Poker Support Team.

Thank you for getting back to us regarding your concern. We do apologize for the delayed response as we are currently handling high volume of customer service requests. We are already in the process of transferring the funds to your nominated bank account. Funds will be credited within 5 business days (weekends and holidays not included).

We hope for your patience and understanding on this matter. Should you need further assistance, please do not hesitate to contact us via support@globalpoker.com or by submitting a request in our Help Center, https://globalpoker.zendesk.com/hc/en-us/requests/new.
Kind Regards,
Julienne"

^Well if funds were credited within 5 business days, we wouldnt be having this ****ing problem wouldl we?

Legit this is the most concerning part of this whole thing.

Where the **** is Kimber and Joey?

Hey guys, good news, I got a personalised msg this time:

We understand your concern in relation to the delays in processing your cash out request and we sincerely apologize for the inconvenience this has caused you.

As previously notified, we recently introduced Visa and Mastercard purchases and cash outs to bank accounts; but unfortunately we are experiencing some teething problems which have caused delays.

We always strive to offer our customers fast cash outs of their $weeps winnings, and are working on solving these problems. You can be assured that we have forwarded this to the Relevant Department.


Aka no progress.. GL to everyone! BTW, my issue was marked as "solved" once again.. Troll level 100000000, gotta hand it to them.

Ask them what teething problems really mean. LOL what a ****ing joke. How many non answer answers are they going to try and pass off on us?

Probably an endless amount until the problem is escalated by a player on their end. They can simply send a ****ing wire if they want to have it cleared up. Until then, they are happy to collect the interest on player's funds.

That is not the first email to use the 'teething' phrase, probably a canned response, too. They do have some nerve getting all butthurt from more direct language regarding their complete ineptitude over something as simple as a wire transfer. It's been a month. In the odd chance that one of the reps are reading the thread, I can help you solve it in ten minutes. Call WorldPay and ask them how to fix it, stat. Tell them, "there are pending lawsuits and failure to perform is at your peril". World Pay will have a solution in all of three minutes. This isn't ****ing brain surgery for **** sake.