***Prize Redemption/Account Verification thread*** - Page 167 - Global Poker -- Two Plus Two Poker Forums

i submitted a form to change my bank info and that form was approved

i then submitted for a cashout and the money was still sent to my old account.

why did this happen and what are you gonna do about it, kimbr?

Uhhmm, pretend that I'll check and wait for you to give me your username so that then I can check for real?

01-15-2019 , 09:18 PM

#4152

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by ATXeconomics

My account was "temporarily frozen during a routine review." I told Global I would be sending a document that didn't match my registered address since I had recently moved. One e-mail says "that's fine, we'll update it for you." After I sent them another document, the next e-mail says "sorry but we're unable to accept it since the address doesn't match our records." Please help me if you can. I've been a loyal player. You guys sent me some swag after winning a Grizzly event that I have worn and used to recruit friends to become new Global customers.

username: ATXeconomics

Your account has been updated. Cheers!

01-15-2019 , 10:06 PM

#4153

MstrKrFt12345

newbie

Join Date: Oct 2018 Posts: 24

Quote:

Originally Posted by GlobalPokerCSKimbr

Uhhmm, pretend that I'll check and wait for you to give me your username so that then I can check for real?

Kimbr, is there any reason why I wouldn't be able to connect my XXXXXX bank account with my Global acc? My Global acc is verified, just need to connect a bank account to it.

Last edited by GlobalPokerCSKimbr; 01-15-2019 at 11:38 PM. Reason: bank name

01-15-2019 , 11:42 PM

#4154

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by MstrKrFt12345

Kimbr, is there any reason why I wouldn't be able to connect my XXXXXX bank account with my Global acc? My Global acc is verified, just need to connect a bank account to it.

Edited out the bank name.

It should work as long as you are able to provide the required details. Can you give me the Zendesk ticket id so I can check further? Thanks!

01-16-2019 , 01:08 AM

#4155

Poker is Rigged

old hand

Join Date: Dec 2006 Posts: 1,375

Quote:

Originally Posted by Poker is Rigged

I've been pending since 12/28. Never waited nearly this long before.

Resolved. Thank you Kimbr.

01-16-2019 , 03:39 AM

#4156

CallAceHigh

enthusiast

Join Date: Mar 2015 Posts: 94

Quote:

Originally Posted by GlobalPokerCSKimbr

We're just waiting for your bank details. Please refer to the last email that we sent you. Thanks!

Thank you bank info sent and recieved ticket 2836415.

01-16-2019 , 11:49 PM

#4157

SnowAndFire

enthusiast

Join Date: Dec 2018 Posts: 92

Quote:

Originally Posted by SnowAndFire

Requested 1/13/19..

Approved on 1/14 though have not received the funds. I will give it a couple more days to see if they come through. Hasn't failed before so it would be a first if it failed.

01-17-2019 , 06:39 AM

#4158

DaveCouliers Ghost

centurion

Join Date: Jan 2009 Posts: 101

I requested my 3rd cash out($1000) very late on the 12th, and the money has arrived in my bank account as of this morning(17th). Thanks global.

01-17-2019 , 07:01 AM

#4159

CallAceHigh

enthusiast

Join Date: Mar 2015 Posts: 94

Can't tell where Global is at in this process of verifying my account seems like i get a email from different person each time asking for Address proof then confirming my address and ask for bank then after bank asking me for address again. I have sent all documents needed.

01-17-2019 , 08:01 AM

#4160

ReedMoney

veteran

Join Date: Jun 2009 Posts: 2,210

1/13: Requested
1/14: Approved
1/17: Received

01-17-2019 , 12:18 PM

#4161

CallAceHigh

enthusiast

Join Date: Mar 2015 Posts: 94

Quote:

Originally Posted by CallAceHigh

Got email today had to send selfie and ID again every thing confirmed thanks all good now

01-17-2019 , 12:45 PM

#4162

cpar1

grinder

Join Date: Oct 2007 Posts: 541

12/17/18 cashout requested
1/17/19 still haven't received

01-17-2019 , 01:15 PM

#4163

SnowAndFire

enthusiast

Join Date: Dec 2018 Posts: 92

Quote:

Originally Posted by SnowAndFire

Approved on 1/14 though have not received the funds. I will give it a couple more days to see if they come through. Hasn't failed before so it would be a first if it failed.

1/17 received.

Not sure why everyone else has such a difficult time cashing out. Have only had one time it delayed and I messaged them and they handled it ASAP. Smooth as always.

01-17-2019 , 02:41 PM

#4164

balvey

centurion

Join Date: Dec 2007 Posts: 166

Quote:

Originally Posted by robert_utk

Not positive, but it sounds like you have to wager another 550 on the tables before you can withdraw the full amount.

There is a 100 percent play through requirement. This means you have to play enough so that every dollar you withdraw has been bet at least once.

So, so far you have bet the 350, and can withdraw the 350 already, it seems.

Can anyone ( support maybe ) confirm what the statement in the cashout window "You have $150 purchase balance to Net Zero." actually means? That amount is what I've deposited to the site. I want to withdraw $1000 but it looks like it's only going to send $850 to my bank account. So what's up withe the other $150?

01-18-2019 , 12:39 PM

#4165

balvey

centurion

Join Date: Dec 2007 Posts: 166

I got a response back from my support ticket saying to ignore the Net Zero statement on cashout. Requested my cashout and the money is not showing as available now, but I don't recall giving them any bank account information. Should I be getting an email asking for that as well?

01-18-2019 , 08:36 PM

#4166

Itswook

newbie

Join Date: Jun 2018 Posts: 19

cash out requested 1/13/19
approved 1/16/19
deposit in 1/18/19

01-18-2019 , 11:45 PM

#4167

DaveCouliers Ghost

centurion

Join Date: Jan 2009 Posts: 101

Quote:

Originally Posted by balvey

They will likely send you an email asking for the info, but you can actually do it ahead of time. Go here to create a support ticket, Choose Bank Detail forms where it says please choose your issue, and then proceed with adding in the info below.

01-19-2019 , 03:04 AM

#4168

Nj00

banned

Join Date: Oct 2018 Posts: 108

Cashed out the 16th approved 18th
How long does it take to get in bank account? This is my first time back since the world pay switch

01-19-2019 , 02:18 PM

#4169

MothersMilk

journeyman

Join Date: Jan 2018 Posts: 200

Requested Cashout on 1/15. Still waiting for approval. Kimbr, can you please check why the approval is taking so long? S/N BoxingCritic

Any help is greatly appreciated.

01-19-2019 , 03:34 PM

#4170

ELOmaha

centurion

Join Date: Nov 2016 Posts: 131

Cashout requested $6810.74 1/19

Ign NerfIreliaPlz

01-19-2019 , 10:42 PM

#4171

-bmac-

stranger

Join Date: Jan 2019 Posts: 1

cashout requested $50 -bmac- . I'm in Canada (not Quebec). first withdrawal attempt, looking for info/help.
Thanks!!

01-20-2019 , 05:59 PM

#4172

stooks99

centurion

Join Date: Mar 2010 Posts: 132

My bank statements don't have a routing number...is it acceptable to submit a voided check along with the statement? Thanks in advance.

01-20-2019 , 08:26 PM

#4173

balvey

centurion

Join Date: Dec 2007 Posts: 166

Quote:

Originally Posted by DaveCouliers Ghost

Thanks, I did get another email from them and got everything submitted, they've passed it on to payment processing.

01-21-2019 , 08:52 AM

#4174

ELOmaha

centurion

Join Date: Nov 2016 Posts: 131

Quote:

Originally Posted by imeugenelee

Cashout requested $6810.74 1/19

Ign NerfIreliaPlz

Verification approved 1/20
Cashout approved 1/21

01-21-2019 , 04:49 PM

#4175

Nj00

banned

Join Date: Oct 2018 Posts: 108

Hello my Cashout has been approved for over 4 days now and still nothing in my bank account. Anyone know why?

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