global poker or worldpay or my bank will not talk to each other so the facts can be determined. ive made 20 phone calls to my bank and worldpay plus 10 emails to golbal poker/zendesk; just to try to get them to talk to each other, they wont. my bank will only do phone conference call but, they will talk to anyone to confirm that they rejected the deposit (my cashout). worldpay cannot confirm global poker or vgw holdings is a client of theirs and wont talk on the phone with my bank. and global poker only does email with me and sometimes claims to have talked to worldpay and some times doesnt claim to have talked to worldpay. if gp only does email and my bank only does phone, then they claim they wont be able talk to each other. these 3 wont let me figure out how one of them can talk to the other. the facts have not been determined at all because my bank rejected the deposit and global poker says they checked and say the deposit was paid successfully. it never showed up even as pending in my bank or anything, ive given global poker proof of this. so conflicting stories, im getting ripped off, these businesses wont talk to each other. whats the score here? Kimbr, im sorry for reacting strongly but ive tried to explain why, i actually feel more strongly about it than my reaction indicates. Kimbr you said via PM that if i dont get my money, rest assured i will. i never got this cashout, still havent, its the impression im getting from gp/zendesk that is most troublesome: theyre just saying "we saw your adequate proof that you didnt get the cashout but, talk to your bank because we show it paid off". again, my bank rejected the deposit (my gp cashout via worldpay (im assuming)). i dont know if gp/zendesk people have it out for me or what?

Requested 10/15

Approved 10/16 or 10/17

Processed but bank rejected it 10/16 or 10/17

??????????????????????????? 11/13

Please help?

Can you PM me name of your bank, i think im having similar problem.

Possibly, its a prepaid account. Also, it seems like Novemeber 2nd might have been an important date. I remember my bank said something about November 2nd. Maybe worldpay/processor had screw up that day or something?

[QUOTE=bigTEE420;54468484]just got approved. now waiting for it to hit. said up to 5 business days. ill keep you posted.[/QUO

money has hit my netspend account this morning. thanks global! think that was only 2 days after finally being approved.

i didnt realize my id was expired when i requested cash out. that day i went to registry and got one, the 10 days was waiting on the mail to receive my id card. so it wasnt that long. mail was longer!

paid : 11/13/18

in bank account: ??

if its not showing up in the account global sent it to then thats all the proof you need that you never got your money. Just screen shot your bank statement and send it to global. Global needs to contact world pay and figure out what went wrong. They are gonna have to contact you to make sure everything is correct with your bank account info. If all of that is correct then your bank is simply refusing to take this wire. Thats not globals problem that has to do with your bank. I have had my bank give me problems in the past when i told them i would close out my account if they don't take my deposit and go to a new bank that I know will have no problem taking it and they quickly got the manager and he changed his mind after he looked at my bank account ( with big eyes) and turned into an angel and decided to take the deposit ( he offered my coffee and donuts while i waited). It sucks to take it that far but it sounds like you might have to go that route if nothing is resolved. If the wire is rejected the money will go back to global and you can then have the money sent to another bank again if your bank wants to be stubborn about it. Its why its good to have 2 bank accounts just in case they try get snooty then you can move the funds over to another bank. Whats that bank for if they are rejecting wire transfers? its ridiculous when they try to do this crap.

requested: 11/13

approved: 11/14

Money in bank: ?

Requested - 11/11
Approved - 11/12
Showed up in Bank Account - 11/14

I took a break from global and recently returned. Seems like payment is still the same.

Yea I did send screenshots to global. My bank rejected the deposit for the specific reason of my name and gp's company name not being included in the deposit notification. Maybe the processor made a mistake? I'm still waiting to hear from global while they coordinate with their processor or whatever they have to do.

With banks, i agree, youd think that us paying the fees is enough resona for them to want to keep their customers.

Received after having the money sent again

Requested: 11/11 (1st cash out request)
Verified Docs/ Approved: 11/12
Appeared in BA: 11/13

I'm still waiting....

Small cashout from 11/12 that seems late comparatively.

And much bigger from 10/16-17

It sounds like sb1's was resent like mine should be.

Requested 11/4
Approved: ??

First cash out of 15k. All bank details and ID were approved before the cash out. The e-mail I received when I asked yesterday was:

Thank you for contacting Global Poker.

Upon checking, your cash out request is already endorsed to our specialist to be processed accordingly. Your winnings will be sent to your registered bank account. The standard processing time for cash out requests upon approval is at least 5 business days.

We will notify you right away once it has been processed.

Should there be anything else, please feel free to contact us again.

Best of Luck!
Warm Regards,
Tyrah

requested: 11/13

approved: 11/14

Money in bank: 11/16

requested: 11/14

approved: 11/14

Money in bank: 11/16

Thanks Global, very quick.

Still waiting. I want to do good on Global Poker, I wouldnt think of scamming or something, I dont even know how this could be a scam or anything. Kimbr, you're the only person who has assured me that I'll get my money. What is going on!?!? We're embarrassingly poor and this has been hard on my child and I and other people who I try to help.

Req: 11/15
Appr: ??

bought $750 gold coins with no sweeps cash (what a genius!). Need to get it converted to sweeps cash or a refund. Have emailed and contacted admin here. Will update when something changes.

Hello?!

Is the assurance that I'll get my money not valid anymore?

We know this is frustrating and we want to help which is why we sent you the proof that the payout was successful and that no reversal was done. You will need to take this up with your bank. We sincerely hope that this gets resolved soon.

Can you please pm me your Global Poker username? Thanks.

What? I never got any proof from gp or worldpay. What do you mean? If you want to help then please talk to my bank!? Why cant these 2 legitimate businesses figure this out? I'm a paying customer who is doing everything I can to solve this.

Is there a scammer somewhere that you sent proof to? Wtf is going on here? I didnt get proof. I sent you proof that I didnt get paid. You guys get my emails and i get yours, i never got proof from gp/worldpay. Why wont gp/worldpay just talk to my bank? I've tried every other possible way to solve. Does someone at gp have it out for me? Did they tell you they sent me proof? Because they didnt. They just said they checked with payments and show it was successful, not true though.