req 9/21
approve 9/22

very quick compared to last week, happy to see

I should mention that my cashout seemed to be taken 100x more seriously after I finally found the e-mails and phone numbers of the main 3 people at VGW Holdings discussed earlier and e-mailed them.

I won't share the info here, as I don't think Global wants that info shared due to the editing of the last person's post that contained the info.

It took me a long time to find the info and it was in a really obscure place buried in a file found via google lol

It looks like everyone has been cashed out now though that was waiting? So I don't think anyone will need it anyways.

Thank you Kimber for your constant help throughout the process as well!

I have had a cash out pending approval since 9/14. The email I received right after requesting the withdrawal quoted 5 days for approval to happen. Wondering if anyone else has waited this long for approval?

Update I wrote support and within a hour they approved the withdrawal.

Hi, everyone. Sorry for the delay. Status should now appear as "PAID" on your end. Thanks.

*tears of joy.

Seriously, I'm glad that this was finally sorted.

Can you post your Zendesk ticket id so I can check this for you, please? Thanks.

Latest cashout was switched to paid in the cashier days ago, still no money in the bank account.

Requested 9/10
Approved 9/12
Paid this past Friday too lazy to check dates for that
Money showed in my account just past midnight pacific time 9/24

The whole “system error” thing was a bit sketchy but thanks to kimber and the support people. Happy to have my money now

9/4 - Requested
9/9 - Still "pending approval". Sent PM to Kimbr.
9/11- Approved
9//18 - Stuck on "Approved". Post in this thread and Kimbr responds.
9/24 - Money in the bank.

First delay in cash out I have experienced on Global since I started playing last year. Kimbr was really helpful throughout the ordeal. Thank you Kimbr.

I have a 4k withdraw pending from the 15th of september.

SN: WandyPeralta

Thanks.

GlobalPokerCSKimbr,

I got this email from support stating that no cashout allowed to Canadian bank. Can you please help me out as I am from Canada, Ontario.

"Celina (Global Poker)

Sep 25, 2:51 AM AWST

Hello Toan,

Thank you for your email.

We appreciate your effort in helping us verify your account. We would like to inform you that we are unable to process any cash out transactions to a Canadian bank account. At this time, we are only able to cater requests on accounts that are in USD. Given this, we are asking for your kind cooperation to send us your USD bank account and bank details, so we can process your request as soon as possible.

We thank you for your cooperation and we will be waiting for your response."

9/24 money just hit the bank. You cant beat this place 10 out of 10.

Just hit the bank account, around 8 days after requesting. I suppose I freaked out just a little

Apologies for the delay. This is already being processed as we speak. The status should change to "PAID" within the day.

Hi, sorry if this has been asked lots before, but how can a non-US/Canadian withdraw if at all?

Are you saying you are neither in the US nor are you in Canada? If that is what you are asking then no you won't be able to withdraw without having an address in the states or Canada (minus Quebec and WA state which also can't withdraw)

Mine also says paid. And i have no money in my bank account. Support is looking into it for me. I will update the results. This is first time I have had problem with their new cash out, but it worries me now about future cashouts.

How many days has it been since it says "paid"?

Mine was switched to paid on Friday of last week and hit the account around 2:00 A.M. this morning (Tuesday). Yours should hit the bank account soon, most likely tomorrow.

You can withdraw to a Canadian bank, but it has to be a USD account for some reason.

I'm in Ontario and I opened a USD bank account with RBC. I did it through my online banking, took very little time.

Then once the cashout hits your account (took a couple weeks for me), you can transfer the USD to your normal CAD checking/savings account at the banks' exchange rate.

Been trying to cash out since the 14th. Sent in all my verification. Username:donkeyohtee

Please make sure that the address on your bank statement matches with the address that you registered on your Global Poker account.

Well I moved and changed my address, so where am I supposed to find that info? Plus all my documents show my new address. There seemed to be no problem taking my funds and that was 12 days ago. Is there a number to call?

9/21 processed
9/26 shows as pending in my bank account


9/24 requested another
9/25 processed


it's strange how inconsistent the timing on these cashouts is. as long as it works, I suppose.