This is starting to smell more and more like a pyramid scheme...paying the players they have to with the money of others they no longer find desirable.

Just think of their whole model...you are technically buying something that is worthless and what they throw in for "free" is what has the value. What other thousand year old scheme does that....

This is beyond stupid to me now....

ID casinocasino:

They told me I should receive the rest of my remaining funds (4500 and 2000) on August 20th. The request for 2500 made august 4th was approved and paid.

The 2000, and the 4000 requested July 9th!!! And August 7th have not been paid.

Now the messed up part is the history tab says
July 9th 2000 paid (incorrect)
August 4th 2500 (pay failed) but it was actually received.
August 7th 4500 paid (incorrect)

If I am not going to receive my money can we at least keep the records accurate about the payment..


If it says paid but its not in my account for 2 more weeks its not paid.

And having a pay failed message a 2 weeks after getting paid is also messed up.

I want the rest of my funds within 3-5 business days after its been approved not 50 days since july 9th!!!!

Do global poker representatives not bother to reply to people on here anymore...?

Hey dude, Kimber seems to respond here on a daily basis during the week. I presume you'll get a response tomorrow. Your situation sucks but the 2p2 liaisons are hearing us.

Fwiw when folks have had their accounts frozen on Pokerstars they tend to have to sit on their hands for multiple days as you are now, it's the norm.

How long does the pending approval stage last?

I can confirm that your account has already been verified and that your request is already on its way. Apologies for the confusion.

If he was already verified previously, he will only need to send his bank details which you can upload via this link: https://goo.gl/syvpZX

Thanks for getting in touch. I appreciate these delays have been frustrating. In many instances these are due to players originally providing us with incorrect banking details.

The issue here is that, even if the incorrect details are identified immediately, we need to wait for the financial provider in question to complete their process and return the funds before we can re-issue.

The amount of times this takes varies depending on the provider in question. That being said, you definitely should have been kept up to date with this process. I assure you that I am in daily communication with the relevant team and will continue to do so until this finally gets resolved.

Thank you for the update, guys.

UPDATED LIST OF CANADIAN CUSTOMERS:
1) Kanadian
2) SB1234
3) LAST_ONE_LEFT (still missing 2 cash outs)
4) n3kt (still missing $50)
5) elusivekc (still missing $50)

Hi, guys. Can you please provide your Global Poker username or the Zendesk ticket id so I can check this for you? Thanks.

Please check the last email we sent you. Thanks.

really appreciate your response. please try your best to get the $ in my bank account as soon as possible (within this coming week). if that is not possible for some reason, please ask global poker if they can send a check or fast wire. I've been waiting impatiently for over a month so think they might understand. thank you

My tickets keep being closed if you could please reply to my PM here because I am not sure what else I can do really

Requested 8/13
Recieved funds 8/20

First cash out took about a week. Not too bad actually. Thanks for your help Kimbr!!

Thank you for the additional information. I will have this checked and we will get back to you as soon as we have an update.

If your account has already been verified, it's usually 1-2 days. If you can give me your Global Poker username, I can check the status of you latest request.

Please check your inbox. I just sent you a message. Thanks.

Username: Rykreg82

Thanks Kimbr

Hi GlobalPokerCSKimbr,

Could you kindly look into my concern please?
I cashed out a month ago for a paltry sum, and have been busy with work so i haven't played. I requested an additional cashout, and when i checked history i discovered that the last cashout failed.

I've cashed out 8x before for 1xx-5xx sums, and no issues. I sent support 5 emails, and no response for about 10 days now. Not even the standard ticket saying that message was received and not to send identical ones.

I have another pending cashout for 155, but at this rate i don’t know what to expect. Please look into this.


Also, if anyone can be so kind as to send Kimbr a Private message, i’d greatly appreciate it. Because my account is new on 2+2 i can’t send support messages directly.

Thanks everyone!

Hey Kimbr, still nothing - Pm'ed you

"Thank you for contacting Global Poker!

We apologize for the delay in your cash out. Upon checking, the transaction has failed due to invalid bank details. Your cash-out is currently on hold, waiting to be reprocess.

Kindly verify the following details in order for us to be able to reprocess your cash-out request.

Bank Account Holder's Name:
Routing Number:
Account Number:
Account Type:
Swift Code:

Please be mindful that these details should exactly match the information included on your statement.

We look forward to your response and resolving this matter for you as quickly as possible. Apologies for any inconvenience this may cause you.

Best regards,
Isabel"

This is the response I got after I told them I received a partial payment. What??

This happened to me too, the money eventually arrived in my bank. Actually my last 5 or so cashouts that I have received in my bank still aren't marked as paid in my history. I would like to advise that support sets something up to notify us when a pay fails rather than making us keep checking our history so we have to nag support for it.

Yeah... classic. Got this a few times, I just ignore it. Frustrating to not have our actual issues addressed.

I am gopackthomas on Global. I received an email that had links for the account verification (I have not previously verified my account) and bank info for the transfer. However, the account verification link that was sent just redirects to the poker lobby itself but does not have anywhere I can upload my ID. Where can I upload my ID?
Thanks Kimberley.

Been a week now that my account is locked...support won't even answer a single email as to why....Have sent about 12 emails and everyone is ignored.

Disregard this. Another rep sent me the correct link that is working. Thanks.