Yeah he will need to get verified again. You'll prob receive an email soon sending you the link to upload the scans of your banking info. Once he is verified he'll get his money in a few days after that.

How did you contact him? I'm trying as well but it doesnt go through.

Been waiting for over 1 month and a half now for 5 figure cash outs.
Just tried contacting Rointon but it doesnt go through.
Global Poker Kimber has been trying to help me with no success.
Ive contacted support over 100 times and same automatized messages everyone receives.
I'm also from the USA so it should be quick.
If Global Poker needs me to do anything to speed up this process ill be glad to.
Have a lot more i need to cash out in account still too.
This is truly driving me crazy, the overwhelming stress and frustration just builds slowly.
I need to pay my bills, food, and rent with this money.
Please help me solve this issue once and for all Global Poker Kimber so i can move on.
Thank you

After sending them another msg asking for my money to be wired, it was paid the very next day. Thank you Global for making these changes to allow Canadians to be paid quickly. Only 7 business days this time around.

My father submitted his documents to verify his bank information and what not how long does it take for them to verify this information and do they send you an email once they verify all of this?

Canadian here:

req: 8/15
app: 8/15
rec: 8/17 holy maple syrup covered poutine my goodness, sub 48h turnaround.

Through Zendesk?

"Thank you Global for making these changes to allow Canadians to be paid quickly."

More like to allow always4bet to be paid quickly LOL

This is the first time any canadian has had less than a weeks turnaround time.

Anything u do differently this time around?'

No sorry bud, I'm not sure why I happen to be the lucky Canadian bastard who is eventually getting his $ in a timely manner.

Has anyone seen this on their pay out history?

I cashed out a month ago for a paltry sum, and have been busy with work so i haven't played. I requested an additional cashout, and when i checked history i discovered that the last cashout failed.

I've cashed out 8x before for 1xx-5xx sums, and no issues. I sent support an email, and no response for days now. Not even the standard ticket saying that message was received and not to send identical ones.

Anyone have identical problems?

This is disturbing.

I had been playing on global poker daily for the past 2 months. Recently I have been requesting a cash out daily. I had to that point zero problems...the cashout would be approved the same day and would be in my bank account a few days later.

Then the problems started a week ago. I requested a cash out for $500...a few days went by and the cashout wasn't approved...no worries waiting a few days is no big deal...different than previously but no big deal..

Then I went on a down swing..one day I played from morning til night (outside of eating and dog walks). This was more playing time then I normally put in for a day...so the next day I decided to take off the morning and afternoon...I log-in to my account in the evening and get the message "your account is blocked, contact support". Which I do...

Support tells me I am under review by the gaming integrity team...I reply back asking why...few days go by and no answers...so I email again...this time they reply with "you are still under review" I reply back "could you please give me a reason as to why as I have my money locked in the account" once again I don't receive a reply.

Not sure what to do in this situation now...is globalpoker_joey still here? I don't to know whats going on...

After not receiving my cashout and questioning if the banking details were correct I decided to try a different bank. I sent in all the information including the supporting documents and my ticket was closed without response. I then sent a follow up ticket asking for a response so I know if they changed the details. That ticket was also closed without response.

This is a bit of a joke and I am not sure how customer service can handle a customer like this. I can understand the first time maybe a mistake was made but I would like to think after I sent the second ticket I should at least receive some feedback to acknowledge that my account has been updated.

I've had this issue. Some error on their part, eventually I received the funds. Just a good thing to know that a cashout they tell you is approved may fail without you being notified (bad customer support) so it's important to keep eyes on your history.

Their customer service is beyond awful. They simply ignore you and hope you eventually go away. My account has been blocked for almost a week now and I cant even get a reply as to why. I am going to give it til the middle of next week until ill have to involve the credit card company...really hoping to avoid this...but at this point they wont even reply to my emails.

If any global poker representatives are out there...could you please tell me why my account is being review by the game integrity team? Any reason at all would be helpful....

Pretty pathetic your going to involve credit card company? Just what is your CC company going to do about it? I doubt veiled threats ITT are going to get you results. Also why would you want to potentially cause problems for others that have a significant amount on this site? Disgusting really.

What would you suggest I do? Not sure how this is disgusting. They wont even reply to an email? So I should just walk away and let them keep my money...for what reason? So if you paid for an item and the item never came...you just let that merchant keep your money? Or is your reasoning...that you are getting paid right now...so players that are getting screwed over should be happy to be bent over because right now your on the positive side of it...? Please inform me.

Lastly you don't think I have significant amount of money on this site? Or is your money simply more important.

What is contacting your cc company going to do? Are they going to get your account unlocked? Get you your sweeps cash? Or is it just going to potentially cause a lot of trouble for winners on this site?

Let me preface my comment with...I am doing this as a last resort and going to give global poker an appropriate amount of time to make things right. I am not doing this currently but giving them another week to respond(2 weeks total)

To answer ur question NutJub72...of course my credit card company wont get my account unlocked...but they will retrieve the money I have on global poker like they would with any fraudulent merchant in which you do business with and they don't reciprocate with the goods and services you paid for...once again this is a last resort.

Lastly, NutJob72...I am a winner on the site also...and they paid me like clock work until recently...so we will see how you feel about this when/if it happens to you...and no I will not allow them to steal my money to pay to others(pyramid scheme).

Global Poker...any response on here or to my emails would be much appreciated. Thank you.

The only thing that could potentially be recovered is amounts deposited. I doubt even that. All they have to do is say you breached the terms of service whether you did or not. I understand your frustration. However we all know there are risks involved with things like this from the past. I would be angry if I lost my roll on global as well. I would technically be out very little though as I have deposited once. I'm not trying to attack you although I'm sure that is what it appears as. Just trying to get you to think about the community and what possible outcomes could and could not happen from rash actions. Let's try to remain reasonable here. Also I thought the problem was your account being locked due to an investigation and had nothing to do with payments.

One last thing...when I got my first payment from Worldpay...my bank called me and stated "worldpay is on a government watch list" my bank credited me the funds and I have had numerous other payments since than(before they blocked my account) without incident or phone calls from my bank...but just a heads up to other members.

Was always strange to me when Global stated they brought in WorldPay to have more deposit options for players...when in fact they still have just the 1 option...they just switched it from paypal to credit/debit cards.

NutJob...I gave my side of the story a few posts up if you hadn't already read it...and of course a credit card company could only retrieve the deposits. But I always start with a 3-5k bankroll as I play 1/2 along with 50-150 6 man sngs. So you can easily figure out for yourself what kind of money I have on the site just with deposits.

Like I said last resort and just want a response of what is going on...I think that's reasonable....

Hey Kimbr,

So there hasn’t been any updates on my initial cash out request (#2580893) and I provided a follow up request at your encouragement. Customer service initially responded to me and was on track informing me that they were reviewing the details, etc.

72 hours has pretty much passed with absolutely no response and GP decides that my ticket has been inactive for this long and if I needed assistance still then I should respond or they would assume my issue was resolved?

This customer service is just absolute garbage. I’m the one here waiting for a response from your team and since they practically didn’t do any follow ups that they would just decide to delete my request?

Would you kindly be able to follow up with this? Yes, the amount is minimal and honestly insignificant but I would be gravely concerned about any future withdrawals I request from GP with this kind of recent follow up from CS.

Couldn't agree more...customer service is the absolute worst. My account is still blocked and still costumer service refuses to give me a reason for why or even reply to an email...