***Prize Redemption/Account Verification thread*** - Page 129 - Global Poker -- Two Plus Two Poker Forums

Kimbr/Joey,
Do u have any update on this. It has been 11days and still no response from support

I like to get the fund to be credited on GP account. At least I will know where the money is.

As I have checked, your account has already been updated and your request has already been approved last Saturday. Please let us know as soon as it hits your bank. Thanks.

08-13-2018 , 03:57 AM

#3202

StrivetoFit

enthusiast

Join Date: Jul 2018 Posts: 70

Been waiting over 1 month on my cash outs now...
Global Poker Kimber + Joey are ignoring me now for some reason.
No help from support.
Have 5 figures locked up and much more that i wanna cash out.
Couldn't play poker which is my main source of income because of this issue (cost me 30k + of estimated ev)
From the USA so cash outs should be quick too.
Been asking support what the problem is and they keep sending me those exact copy and paste answers you all have been receiving.
Anything they ask of me to help fix the problem or speed it up, ill do as soon as possible. But they tell me nothing.
This is very very frustrating and draining.
What should I do next??

08-13-2018 , 04:32 AM

#3203

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by elusivekc

Hi Kimber,

I am Canadian and currently have two cash out requests (#2551438 & #2545488) that have been approved (July 30 & August 1) but are awaiting processing. However, I am aware that I will need further documents approved since I gave GP a Canadian checking account and was not informed that I needed a USD checking account until I talked to a buddy of mine.

I am looking to cancel my cash out requests and start over so that the process will be simpler and I will also not need to pay the two wire transfer fees for my requests considering that one of them was a trial withdrawal of 50 USD. I am hoping you will be able to help me out.

I do have a USD checking account in place now and am happy to switch over and wait for the reprocessing again. I just want the process to be smoother on my part and yours.

My account name is: TaToMiX

Thanks.

Hi, there. Inboxed you just now. Thanks.

08-13-2018 , 05:09 AM

#3204

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by StrivetoFit

Still waiting on my Cash outs.
Been over 1 month now and from US.
No help from Global Poker Joey and Kimber (been Ignoring all my private messages)
No help from Global Poker support, didn't respond for last week.
Don't know whats going on.
My lifetime poker average is about 100$/hr and barely played any poker since this cash out issue. Took the fun out of the game.
Such a waste of time. Also very frustrated and stressed out.
Please just wire or send me a check if there are still issues.
Thank you.

Quote:

Originally Posted by StrivetoFit

Hi there. Sorry if I made you feel that you're being ignored. That is certainly not the case. I answer all private messages in the order that they come in except when I'm replying to you via the forums and you also sent me a private message.

Also guys, please refrain from sending multiple messages so I can assist you better. I reply to all private messages unless it has already been resolved by the support team. Thanks!

Last edited by GlobalPokerCSKimbr; 08-13-2018 at 05:54 AM.

08-13-2018 , 05:15 AM

#3205

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by LAST_ONE_LEFT

I just received my 2500 USD cashout requested August, but I did not receive the previous 2000 requested JULY 9th that was previously claimed "Paid"

also waiting for the 4500

I'll look into this. What's your Global Poker username or Zendesk id?

08-13-2018 , 05:17 AM

#3206

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by BettyCrocker

Im having Issues with Cash out also.

Sent all my appropriate Documents on August 5th.
Received a Reply on August 6th that my picture was unclear, so i resent..

Getting A response from Customer service is like pulling teeth!
Im still in the "pending approval" phase.

This is By FAR the Worst customer service i have ever Experienced in my life.

I would NOT recommend playing on Global to anyone unless the get there customer service issues addressed

I understand that you are frustrated and I am here to help you. But first, can you please provide your Global Poker username or your Zendesk ticket id?

08-13-2018 , 05:23 AM

#3207

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by SB1234

After waiting 2-3 days for a response from zendesk and not getting one... I recieved an email saying I have not responded to them for 24 hours....

As I have, the ticket is still open and awaiting resolution.

08-13-2018 , 05:30 AM

#3208

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by DaveCouliers Ghost

Requested my first ever cashout on Tuesday or Wednesday, and my withdrawal has shown up in my bank account(Friday). Pretty fast service for me. Not a very large wifthdrawal, but almost 4 figures. No issues with customer support either. In fact, I thought it was pretty good. When I failed to respond to an email in a timely manner, they sent a follow up email reminding me to fill out my bank details form so the withdrawal could proceed.

Joey, is that you? Just kidding, guys.

Congratulations! Thank you for the kind words and for taking time to share your experience. I look forward to the day that we'll get more feedbacks like this. For the mean time, on to the next one.

08-13-2018 , 05:46 AM

#3209

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by n3kt

Received the money 8/8 for the cashout in Aug ($6500) through a wire transfer.
Still missing the test withdrawal for ($50) in July.

I'm gonna request another cashout today and will update the progress.

Quote:

Originally Posted by elusivekc

Hey n3kt, I also received some sort of deposit this morning, which after wire transfer subtractions and the US-CAD exchange rate, it seems like GP wired me my second withdrawal amount and not the first one (also a test withdrawal for me of $50).

Did they end up updating the cash out status on the website? Both of my cash out options still say "approved" hence the inquiry.

Quote:

Originally Posted by Kanadian

Updated list is now

1) Kanadian
2) melancholyman
3) SB1234
4) GotADream
5) LAST_ONE_LEFT [had one cashout go through but not another?]

Correct?

1) Kanadian
2) melancholyman
3) SB1234
4) GotADream
5) LAST_ONE_LEFT [had one cashout go through but not another?]
6) n3kt (still missing $50)
7) elusivekc (still missing $50)

08-13-2018 , 05:48 AM

#3210

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Flopcall

How do u send pm on this forum

Hi, there. I just sent you one. You can just reply to it.

08-13-2018 , 05:51 AM

#3211

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

That's it for me today. I'll get to everyone who inboxed me later. Thank you for your patience and you guys take care and have a productive week.

08-13-2018 , 02:04 PM

#3212

threeputzzz

newbie

Join Date: Feb 2015 Posts: 22

Quote:

Originally Posted by threeputzzz

Status changed to Approved on 8/11.

Will update.

Status changed to paid today, 8/13. Payment not showing up in bank acct yet.

Will update.

08-13-2018 , 02:49 PM

#3213

berzerks

stranger

Join Date: Jul 2018 Posts: 13

Just got paid!! About 7 weeks total.

Thanks Kimberley for your help in the process!

Good luck to everyone still experiencing issues; hope everyone gets paid!

08-13-2018 , 03:45 PM

#3214

pokerONETWO

banned

Join Date: Mar 2018 Posts: 589

just got another w/d to my bank account

I believe that all 5 or 6 or however many cashouts I've had on worldpay have hit my bank on a Monday. I assume that's how it works; they process cashouts en masse on a certain day of the week. Just fwiw.

08-13-2018 , 04:30 PM

#3215

buttfracker

centurion

Join Date: May 2013 Posts: 158

8/8 req cashout
8/13 money in bank

08-13-2018 , 06:03 PM

#3216

Kanadian

adept

Join Date: Jul 2010 Posts: 708

Kimber can you please detail us what steps are being taken to finish cashing out the backlog of Canadians? Did the e-mail result in people prioritizing those who sent them to cashout via alternative methods?

It's now been a month since I initiated my cashout request, and 5 days since others were cashed out.

08-13-2018 , 10:06 PM

#3217

SB1234

grinder

Join Date: Jan 2016 Posts: 472

Quote:

Originally Posted by Kanadian

I have just been getting the run around from support and would like some type of progress report also

08-14-2018 , 02:09 AM

#3218

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by berzerks

Just got paid!! About 7 weeks total.

Thanks Kimberley for your help in the process!

Good luck to everyone still experiencing issues; hope everyone gets paid!

Thanks for the update! Good luck on the tables.

08-14-2018 , 03:13 AM

#3219

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Kanadian

Quote:

Originally Posted by SB1234

I have just been getting the run around from support and would like some type of progress report also

Honestly, it was just a coincidence since the cash outs were already being processed by the time that the email (or was it a phone call?) was received by Rointon. It was going to be processed regardless but if it will help with our current situation ian anyway, then it's all good.

08-14-2018 , 03:08 PM

#3220

always4bet

enthusiast

Join Date: Oct 2013 Posts: 83

I'm on business day 4 today. I am predicting there will be issues once again, but I hope not.. Lol

08-14-2018 , 06:07 PM

#3221

ITS NOT REAL

newbie

Join Date: Jul 2018 Posts: 29

Global won’t let me purchase gold coins anymore. I keep reaching out to them and they keep giving me the run around. My banks tell me it’s on there end. So weird.

08-15-2018 , 01:20 AM

#3222

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by always4bet

I'm on business day 4 today. I am predicting there will be issues once again, but I hope not.. Lol

This is for the second one, right?

08-15-2018 , 01:37 AM

#3223

Kanadian

adept

Join Date: Jul 2010 Posts: 708

@always4bet did you e-mail any of the company higher-ups?

I'm at a month since initiating my cashout request and 3weeks since it was approved

08-15-2018 , 02:54 AM

#3224

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by ITS NOT REAL

Global won’t let me purchase gold coins anymore. I keep reaching out to them and they keep giving me the run around. My banks tell me it’s on there end. So weird.

Can you please provide your Global Poker username or the Zendesk ticket id? Also, you can add your name on the list found on this thread:

https://forumserver.twoplustwo.com/2...l#post54161617

Thanks!

08-15-2018 , 02:56 AM

#3225

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Updated list:

1) Kanadian
2) melancholyman
3) SB1234
4) LAST_ONE_LEFT [had one cashout go through but not another?]
5) n3kt (still missing $50)
6) elusivekc (still missing $50)

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