***Prize Redemption/Account Verification thread*** - Page 114 - Global Poker -- Two Plus Two Poker Forums

Hello Global Poker,

Estelle Getty here and I cashed out on the 16th and yesterday it said it was paid yet the $ is not in my bank account. Please make sure you take care of your top players, anything less would be unacceptable. I have shown that I will take my business elsewhere in the past by not playing for long periods of time but would rather not do that. Please give me an update as you guys do not need another horror story especially with someone who has considerable pull in the poker world.

Hello there. Can you please provide your Global Poker username or your Zendesk ticket id so I can check this? Thank you.

07-23-2018 , 02:11 AM

#2827

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by cAArlsagan

Still haven't received funds.

Quote:

Originally Posted by SoMarginal

Req on 7/15
Approved on 7/16
Still haven't rec'd funds

Quote:

Originally Posted by djevans

REQ on 6/28
Approved 7/16
No funds yet

Quote:

Originally Posted by BayAreaBaller

Reqested 6/21
Approved 6/22
Received NOTHING

Please don't forget that once your cash out has been updated to "Paid", this means it's now between Worldpay and your bank and may take another 3-5 business days to complete depending on your bank's policy. Thank you for your patience and please keep us posted.

07-23-2018 , 02:35 AM

#2828

BayAreaBaller

stranger

Join Date: Jul 2018 Posts: 9

Quote:

Originally Posted by GlobalPokerCSKimbr

It's been 20 business days and this is acceptable?

07-23-2018 , 05:18 AM

#2829

The Apex

Pooh-Bah

Join Date: Nov 2011 Posts: 3,603

Req 7/20
App 7/20

Req 7/21
App 7/21

Req 7/23

07-23-2018 , 07:42 AM

#2830

batjoker

stranger

Join Date: Dec 2011 Posts: 11

Made a cashout on July 15th, has not been approved yet, any help?

07-23-2018 , 08:44 AM

#2831

Estelle Getty

stranger

Join Date: Dec 2017 Posts: 10

Quote:

Originally Posted by GlobalPokerCSKimbr

Hello there. Can you please provide your Global Poker username or your Zendesk ticket id so I can check this? Thank you.

Hi,

Thanks for getting back. I have received the cashout! It was my first one under the new system so I was a bit worried but the whole process including resubmitting my info only took about 5 days. So I would urge everyone to hang in there. It seems like Global is really trying to do the right thing, including being active on this forum.

07-23-2018 , 09:12 AM

#2832

zimmer879

journeyman

Join Date: May 2004 Posts: 319

Quote:

Originally Posted by berzerks

Req. 6/24, app. 6/25
Req. 6/26, app. 6/26
Both marked 'paid' that first week. No payment received. Only update-- be patient. Correct ACH number this whole time. My U.S. bank has confirmed that there have been no incoming transfers in my name.

Has anyone on this list gotten paid? Request or approval date(s) in parentheses: Shipmyway (6/11), spax2 (6/12), Kodak66 (6/14), bayareaballer (6/21), JesusRuns (6/21), batjoker (6/21), jmas8310 (6/22), Jeggs (6/24), newprime10 (6/26), theINTL (6/27, 6/29), taunel (6/28), marauder22 (6/28), meo273 (6/29), djevans (6/28), Willyt123 (2 about a month ago), n3kt (7/3), dpott (7/4), tightplay123 (7/5), ExtendedStep (7/6), Daniel LaRuso, zimmer879, Kanadian, Risky, The_Chief

Haven't received anything. Initially sent wire routing # instead of ACH but notified them of this almost a month ago. Was assured the funds will be returned to my account. Nothing.

07-23-2018 , 10:21 AM

#2833

Willyt123

stranger

Join Date: Jul 2018 Posts: 10

Quote:

Originally Posted by berzerks

NOPE

07-23-2018 , 10:32 AM

#2834

Willyt123

stranger

Join Date: Jul 2018 Posts: 10

26 business days since marked “paid” This is absurd!

07-23-2018 , 10:51 AM

#2835

djevans

Pooh-Bah

Join Date: Apr 2009 Posts: 5,051

OK I got the $$$ in my bank today

July 23rd money in bank - still says pending - but it is posted

WORLDPAY AP LTD PAYMENT

07-23-2018 , 10:59 AM

#2836

sfcard

adept

Join Date: Apr 2005 Posts: 1,142

Does having made a successful post-PayPal withdrawal mean issues are less likely going forward? Wondering whether it's better to do a test withdrawal or to go for the full amount right off the bat.

07-23-2018 , 11:24 AM

#2837

Jeggs

newbie

Join Date: Sep 2007 Posts: 39

FYI - I called my bank today and the transaction was declined on July 3rd because the funds were sent to the wrong type of account. In my case, I was asking for the funds to be sent to a savings account and they were sent to a checking account. Not sure if this applies to others, but it may be worth looking into.

07-23-2018 , 11:38 AM

#2838

berzerks

stranger

Join Date: Jul 2018 Posts: 13

Quote:

Originally Posted by GlobalPokerCSKimbr

As the one who escalated your cases, I can only imagine how frustrating this must be for you guys. I assure you though that I am doing everything I can and I am here to follow up on this on a daily basis until you get your requests.

Kimberley--

5 days ago you wrote about following up on a daily basis on these 3 cases. I have heard nothing since.

I'm officially over 4 weeks now, with complete silence from support.

07-23-2018 , 02:36 PM

#2839

TheINTL

newbie

Join Date: Jul 2018 Posts: 19

Quote:

Originally Posted by berzerks

Nope, still waiting on mine, they gave me an update that they will transfer the funds back to me for both the cashout and have me try to cash out again.

That was over a week ago. Still nothing.

07-23-2018 , 02:36 PM

#2840

TheINTL

newbie

Join Date: Jul 2018 Posts: 19

Adding to that any update Joey/Kimbr? This going to a month now, please really look into this.

07-23-2018 , 02:49 PM

#2841

The Apex

Pooh-Bah

Join Date: Nov 2011 Posts: 3,603

Req 7/20
App 7/20

Req 7/21
App 7/21

Req 7/23
App 7/23

07-23-2018 , 03:07 PM

#2842

Zenzor

Pooh-Bah

Join Date: Dec 2007 Posts: 5,420

Req 7/22
Approved 7/23
Marked as "paid" 7/23

FWIW guys, I requested two cashouts two weeks ago and both were received in my bank account last week. It's common for US sites to process payments in batches.

07-23-2018 , 03:07 PM

#2843

taunel

stranger

Join Date: Jul 2018 Posts: 8

It's been a week since they've said they would reprocess my request with the new ACH routing number.
Name ID Taunel. Case #2520628
Any mod please consider my case?

07-23-2018 , 03:45 PM

#2844

cuong103189

stranger

Join Date: Jul 2018 Posts: 1

My first withdrawal went fine but i got a question on my 2nd cash out..
it says in my history that my 2nd withdrawal says "paid" but have not recieved in my bank account.. is that normal?

my first withdrawal when it says paid it was in there but this one isnt yet.

07-23-2018 , 03:54 PM

#2845

Leool

stranger

Join Date: Jun 2018 Posts: 12

Quote:

Originally Posted by cuong103189

same case here. First one hit the bank first then it showed paid. This time it showed paid but I haven't seen money in my bank. 3 days already. I will update when I receive my money

07-23-2018 , 05:19 PM

#2846

newprime10

stranger

Join Date: Jul 2018 Posts: 8

Quote:

Originally Posted by GlobalPokerCSKimbr

We need the one for ACH instead of the routing number for wire transfer. Make sure that you get the correct one from your bank.

thanks I updated again
thing this one is correct one
Electronic payment (for example: direct deposits, automatic payments and ACH transfers):
1********8

PS: think I was use this one for my withdraw on Jun 26th, why not go through, and not received my funds?

anyway, plz let me know the update. thanks.

Last edited by Mike Haven; 07-24-2018 at 02:26 AM.

07-24-2018 , 02:52 AM

#2847

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by batjoker

Made a cashout on July 15th, has not been approved yet, any help?

Quote:

Originally Posted by Willyt123

26 business days since marked “paid” This is absurd!

Quote:

Originally Posted by Jeggs

Quote:

Originally Posted by berzerks

Kimberley--

5 days ago you wrote about following up on a daily basis on these 3 cases. I have heard nothing since.

I'm officially over 4 weeks now, with complete silence from support.

Quote:

Originally Posted by taunel

It's been a week since they've said they would reprocess my request with the new ACH routing number.
Name ID Taunel. Case #2520628
Any mod please consider my case?

Hi, guys. Please check your emails. Again, I want to extend my sincerest apologies for the negative experience. I assure you that I am here to help you and we are doing everything we can. I want to thank each and everyone of you who constantly comment on this thread as well as those who I talk to via private message. We are always looking for ways to better our service, and your feedback is an invaluable part of the whole process.

07-24-2018 , 02:53 AM

#2848

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by sfcard

Does having made a successful post-PayPal withdrawal mean issues are less likely going forward? Wondering whether it's better to do a test withdrawal or to go for the full amount right off the bat.

Just to clarify, you already made a successful request via Worldpay, is that correct?

07-24-2018 , 03:02 AM

#2849

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by newprime10

In most cases, it has something to do with either the routing number or the account name mismatch with your bank (this is common for those who signed up with Global Poker using their FB accounts.) I will have this checked as well. Thank you.

07-24-2018 , 03:08 AM

#2850

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by TheINTL

Nope, still waiting on mine, they gave me an update that they will transfer the funds back to me for both the cashout and have me try to cash out again.

That was over a week ago. Still nothing.

Please check your inbox. Thanks.

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