Sheesh. It's unfortunate that they weren't able to tell us the proper information as soon as Worldpay was rolled out instead of having us more than 2 weeks later just... waiting.

I've just opened a USD acct with my Canadian bank, not very encouraged by the fact you did that and had it returned. You gave them the ACH routing number?

Like I said, I don't know.. I've provided them with the most up to date info I have but I haven't even heard back from them for 9 or 10 days on the Zendesk support side..
All I get from Joey / Kimber is yeah we'll check, or if you don't hear by x date msg me.. Lol I'm seriously not joking when I say this is the most tilting experience I've ever had.

No money in the bank so I guess nothing is being done / no progress reports. Just a bunch of crickets over here.

Aiight well Ima just assume you did something wrong and I'll get cashed out real quick

THINK POSITIVELY BOYS

I mean other than submitting my first request 24 days ago, then updating them with info twice with one reply in between, not sure what else I can do..

GL tho I hope you get it so you can tell me how to do it as well.

Hi, Hekate. I definitely remember you from the old days. Please confirm with your bank that the routing number 99 digits) you provided us is for ACH and not the one for wire transfer. Once you get the correct one, please reply to us via the same Zendesk ticket so we can update your account.

Req 7/14
App 7/17

Hi there. Can you please provide your Global Poker username or Zendesk ticket id so I can check this for you? Thanks.

2nd cashout on worldpay

req 7/16
approved 7/17

Will see if its going to be as fast as my last one.

We apologize for the inconvenience especially for those who haven't got their requests yet. We know how frustrating it is to read other people getting their money. We are doing everything we can and we won't stop until your experience aligns with everyone else's.

I already replied to your messages. Please check your inbox. Thanks.

This has already been escalated for reprocessing. Thanks.

What's important is the routing number for ACH payments and not for wire transfers.

Your previous cash out will be reprocessed to the correct one. Any future cash out requests as well will be processed using the correct ACH routing number you provided.

Seeing my payment as "paid" but having nothing in my bank for 2 days since it has been switched to that status is a bit unsettling. When it used to say "paid" the money would be instantly in your paypal. I don't get why they switched everything up so much for the far worse. If you're going to change the status to paid at least have the money be sent already.

I am the friend shove to referring to. Still getting the runaround from global. Zendesk ticket created 8 days ago for withdrawal. Knew ahead of time I had to re-verify under the new Worldpay system. Sent my bank doc's + id etc at that time. Waited 3 days, nothing. E-mailed again under same ticket #. Again nothing. E-mailed again yesterday after still hearing nothing.

Finally got an e-mail yesterday essentially telling me I needed a USD bank account. I went to my bank yesterday and opened a USD bank account. E-mailed zendesk again informing them of this. Told them I would obviously not be able to get even an online statement to show them until the end of the month. They got back to me within an hour (surprise surprise). They said to just send them a screen shot, if I could, of my new online account with the account # (the branch # and institution # all remain the same since it is the same bank). I did this. Now I get an e-mail this morning asking me to "kindly confirm the account # and routing # of the US bank account." Wtf! How many times do I have to do this?

GlobalPokerCSKimbr or Joey. Can you please look into this for me?

Zendesk ticket id # 2507933.
Global poker name: BOriffic

Thanks in advance.

Lol be careful when they say "US Bank Account"

Your bank account is simply USD but in Canada.

This should honestly make ZERO difference, but apparently it somehow does... Like I said before like 10 times in this thread already, there is a HUGE lack of communication between everyone.. Full blown rage tilt by now..

At least you get replies, lmao my last reply from them is 10 days ago now.

That is one of my main concerns right now too (when they say "US Bank Account.")
I had an easier time getting paid withdrawals from UltimateBet back in 2004 lol.

I am just so glad they listened to their customers and made this all "easier" and gave us more "options." :s

Should obviously make no difference transferring US $ into a CDN account (the bank does the converting, not GP).

I have a cashout that was has been going on for over a month now and
it was
req: June 14th
app: JUne 16th.
I initially gave them the wrong routing number but sent them messages to change it the correct ACH one. My document were approved I just havent been getting timely responses. I also have a second cashout that I am waiting on. Can joey or kimber please check if my routing number is now the correct one.

Just a quick question? Are people worried that Worldpay will report winnings and transactions to the IRS. The company is traded in the UK, and from what my buddy told me who works for a third party processor, a company like Wordpay can be easily asked to report what’s going? Are people generally reporting there winnings now since the switch?

Has been over 3 weeks since my 2 cash-outs were approved-- still no funds. Both were marked as paid shortly thereafter (within 3-5 days). These were processed with the correct ACH routing number, to a U.S. bank.

About a week ago, I noticed that in both Zendesk tickets, the incorrect account number was listed. I immediately informed support-- apparently it has been updated since.

However, my bank confirmed that neither account number received an ACH transfer during this period.

There has been no update from support regarding the root of the problem. The only message I've received is to be patient.

From this thread, seems if you have had one successful cash-out since the switch, you're good to go for subsequent cash-outs. Otherwise you risk being in a cash-out purgatory with little to no communication. The list of usernames in the latter category seems to be growing.

Can they not just ship Canadians check by courier if they're having such issues? It seems really unnecessary to leave us with cash stuck on the site, unable to process a cashout.

I've never experienced problems cashing out before, seriously. Have we all stopped playing until cashed out? That's a lot of rake not being generated if we're all midstakes+.

This is really odd, the old system cashed me out easily and quickly every single time.

GlobalPokerCSKimbr can you please address this for us Canadians? The requests of Global seem to be nonsensical - my bank thoroughly rejected the notion that I required a USD account in order to receive funds in USD, and even so, I created a USD account as requested, and now I'm being asked for ANOTHER photo of a statement from the same account. I have done both, and now I am awaiting the next e-mail, hopefully without any further oddball requests of me before the cash can be sent.

I have gone above and beyond what should be expected of me, I even linked forms from my bank for USD transfers containing Swift/BIC codes and more specific information pertaining to USD wires that the bank said wasn't even necessary but could be used to ensure the money is processed faster.

+1, well put. There needs to be some sort of alternate method of withdrawal for Canadians if this isn’t going to work out. Keep us updated!

Probably under the 1099-K guidelines

It can easily be resolved by sending you the money direct I stead of through third party vendors. It is better for them, so they have no issues with having people wait. There is interest to be collected, too, while the big 'confusion' is figured out.

Contact the Ministry of the Attorney General's office in your province for help/suggestions. There is no right to hold on to your money while they figure out their internal logistics when their main bank account can simply wire you the funds direct. It's an accounting entry for them and paperwork. Easier for them to let you wait while they attempt to figure it out.

Three weeks is far too long to wait. I'd take matters into my own hands at this point.

One months time to resolve this issue is FAR too long and completely unacceptable. A simple "sorry we are trying, we feel really bad.. etc.." is NOT good enough.

I'm at 25 days and counting.