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***Prize Redemption/Account Verification thread*** ***Prize Redemption/Account Verification thread***

05-25-2018 , 08:27 PM
Quote:
Originally Posted by pokerno0b
Thanks global. Im looking into see if a mod will allow me to pm.

Can you explain why I would need to play the 300 I bought before I am able to cash out my 4k even though I requested the 4k prior to buying in. For 300 again?
To discourage stupid things like cashing out 4k then soon after rebuying 300, causing fees and making everything more expensive for everyone?
05-25-2018 , 08:46 PM
Solid response.

But no where does it state that I have to do that. First time this ever appeared to me.

If I known about that rule I would waited for my cash to arrive via PayPal before playing again.
05-26-2018 , 10:23 AM
Verified. 1st cashout request.

Request on 5/25 ~3pm somehow got cancelled

Request on 5/25 at ~10pm being processed. Will update.

Sent from my SM-G935V using Tapatalk
05-26-2018 , 10:36 AM
Quote:
Originally Posted by pokerno0b
Solid response.

But no where does it state that I have to do that. First time this ever appeared to me.

If I known about that rule I would waited for my cash to arrive via PayPal before playing again.
Almost every poker site ever has required play through.
05-26-2018 , 10:37 AM
5th Cashout- 5/25 at 11:52 a.m. still pending approval. Cashouts 1-4 took less than 5 hrs to be approved. Will update process.
05-26-2018 , 06:38 PM
I ended up getting approved for the withdrawal but here’s their response.

Prior to your purchase of $300.00, your total stake is $2120 out of your $2200 total purchase on May 24, 2018, that's why your cashout was denied. You will need at least 100% playthrough before you can cashout.

However, your cash out request of $4000 has already been approved.

In addition, regarding the link on playthrough requirement, that feature is not yet available on our site.

We hope this clarifies your concern. Should you have any other concerns, please contact Customer Service by submitting a request to our Help Center, https://globalpoker.zendesk.com/hc/en-us/requests/new and we'll be glad to assist you anytime.

Kind Regards,
Behati

Last edited by pokerno0b; 05-26-2018 at 06:39 PM. Reason: Spelling
05-26-2018 , 07:17 PM
Hi pokerno0b,

As mentioned by other posters, turnover requirements are consistent with every other online poker site.

This is also clearly stated in the Terms of Use section of the site which you agree to when setting up an account.

Glad it was resolved for you and best of luck at the tables!
05-26-2018 , 07:44 PM
14 hours and counting and still awaiting approval on my last cashout.
05-26-2018 , 09:12 PM
Quote:
Originally Posted by preki
14 hours and counting and still awaiting approval on my last cashout.
Took a little over 24 hours for my cashout I requested Thursday night, was approved this morning.
05-26-2018 , 10:37 PM
Hello im not complaining just curious when my poiker withdrawal will be approved all preexisting withdrawls have been less then 3 hours its been close to 15 hours. Can you please fast Track my approval please Thank you. Screen name : SmileGodlovesU77. god bless gretaly apreciated
05-26-2018 , 10:49 PM
Quote:
Originally Posted by preki
14 hours and counting and still awaiting approval on my last cashout.
I'm at 5 days without approval at this point...
05-26-2018 , 11:19 PM
Is everyone having Cashout problems?
05-26-2018 , 11:45 PM
Not problems just slight delays, cash in my PayPal roughly 40hrs from request. Still not bad at all.
05-26-2018 , 11:55 PM
Quote:
Originally Posted by Fisti_Cuffs
Not problems just slight delays, cash in my PayPal roughly 40hrs from request. Still not bad at all.
Yeah that's now bad. I'm used to having in 24 hours though. I am worried about the guy who has been waiting 5 days for an approval now. That seems off.
05-27-2018 , 08:42 AM
Hey,

I've been trying to deposit through my Paypal for two weeks now and it doesn't seem to work. I have funds in my Paypal account and I have tried different credit cards.

I get this message

"Sorry, we can’t complete your purchase at this time
Please return to the merchant and choose another way to pay."

And for credit card it doesn't let me deposit more than $10/deposit.

Anyone knows a workaround? Paypal says it's VGW issue. VGW says it's PayPal issue.
05-27-2018 , 12:02 PM
You are able to purchase a $10 gold coin package though? And that goes through? If so do that times 50 and your in! But really I know there are a lot of other threads with multiple posts on paypal issues. Maybe check them.
05-27-2018 , 08:33 PM
Quote:
Originally Posted by nole
Hey,

I've been trying to deposit through my Paypal for two weeks now and it doesn't seem to work. I have funds in my Paypal account and I have tried different credit cards.

I get this message

"Sorry, we can’t complete your purchase at this time
Please return to the merchant and choose another way to pay."

And for credit card it doesn't let me deposit more than $10/deposit.

Anyone knows a workaround? Paypal says it's VGW issue. VGW says it's PayPal issue.
I don't think you have enough posts to send a PM but if you don't mind posting your username here I will look into it for you.
05-28-2018 , 01:50 AM
Quote:
Originally Posted by crookedraven
Verified. 1st cashout request.

Request on 5/25 ~3pm somehow got cancelled

Request on 5/25 at ~10pm being processed. Will update.

Sent from my SM-G935V using Tapatalk
3 days cashout has been pending approval. Already gone through verification but not approved yet. Has this been the typical timeframe for y'all lately?

Sent from my SM-G935V using Tapatalk
05-28-2018 , 02:32 PM
Quote:
Originally Posted by crookedraven
3 days cashout has been pending approval. Already gone through verification but not approved yet. Has this been the typical timeframe for y'all lately?

Sent from my SM-G935V using Tapatalk
I'm on a week without approval now...Must be really backlogged still I guess.
05-28-2018 , 11:15 PM
$50.00 test withdraw, account is verified already.
05-28-2018 , 11:57 PM
Quote:
Originally Posted by Rutledge Smitty
I'm on a week without approval now...Must be really backlogged still I guess.
I don't know if you're just unlucky or what, I had a w/d a week or so ago and it took only a day or so longer than normal and I put in a w/d two days ago and it's in my Paypal.
05-29-2018 , 11:27 AM
Requested cashout and was DENIED. Contacted Global customer support directly and they said I didn't play the "play through amount" that is required so they denied me.

I have cashed out several times before and they never had this happen. It was a simple mistake on my part of adding more to my balance than I needed. Has anyone else experienced this??

I am needing help with the next steps of what I need to do.
05-29-2018 , 04:29 PM
I have been approved for cashout;

How long does it take to receive the funds in my paypal?

Thank you.
05-29-2018 , 05:21 PM
Quote:
Originally Posted by Bigdonk83
Requested cashout and was DENIED. Contacted Global customer support directly and they said I didn't play the "play through amount" that is required so they denied me.

I have cashed out several times before and they never had this happen. It was a simple mistake on my part of adding more to my balance than I needed. Has anyone else experienced this??

I am needing help with the next steps of what I need to do.
Play through the deposit amount. For example if you deposited $100, bet a total of $100 over any number of hands in cash games, or buy into tournaments for a total of $100 over any number of tournaments. They pay a fee to PayPal for each deposit and withdrawal so they don't want people doing it without playing.

QL
05-29-2018 , 06:32 PM
GB username: pianotree

I requested a cashout today at 1:47 CST and sent my verification documents within the next few minutes (passport, bank statement). I have not received a response to my verification document email. I would just like to know if I have sent in sufficient verification. It seems other people have gotten their verification approved within a couple hours; I feel uneasy that I have sent such personal information to no response. Any suggestions?

      
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