I had been playing at Global Poker for about a year when the following occurred. During mid September I deposited $100 using my credit card. I soon realized that I had been charged double. I called my credit card company (Chase) and advised as such. I was also careful to mention that I was only disputing the double charge and if/when they got in contact with Global, Chase should mention that this was for all tense and purposes an honest mistake (by Chase probably).
Well, when Global received the dispute, they immediately shut down my account. I tried to explain that I was only disputing the "extra" $100 charge and in fact had mentioned exactly that to Chase. To no avail. It's as if the people working there do not know how to read and understand email correspondence. We went back and forth but they simply did not understand.
Oh, and one more thing. This back and forth coincided with a $390 cash out request I had just made. Needless to say, they withheld that money.
Players be aware.

If you get charged twice by a company, your first port of call should be the company not your card issuer.

Issuing a chargeback is pretty serious, can result in penalties / higher processing fees for companies, and a lot of gambling customers abuse it to commit fraud.

So yeah, I'm not surprised at all that they shut your account down. Like Pete said, maybe you could have reached out to Global before resorting to the nuclear option.

yeah but the company made a mistake, and then instead of correcting the mistake, they decide to confiscate OP's funds? Criminal.

Obviously handled poorly. Did they credit both 100 charges or only one to the poker account ?

People shouldn't play on Global Poker, they are incompetent in regards to security.



https://forumserver.twoplustwo.com/2...light=security

I agree, perhaps I should have contacted Global prior to filing the dispute. However, my explanation to them was quite clear. Under no circumstance, should they have shut down my account. Perhaps a warning.

Just the one, as it should have

This is amazing, like every other day we have a similar thread were people instead of writing to support and trying to solve the problem just going to their card processor and disputing a charge. Like wtf, didn't you read one out of 50 threads that we had here before? Just try to contact GP first. No, I am not saying that closing accounts is the right way to go, but ffs this is their policy so the best you can do is not to fall for it. Just try to solve it with GP support. They making tens of thousands in rake every day, they are not here to steal your $100.

Chargebacks are standard, the penalties and processing fees incurred are standard, and reputable gaming companies do what they can to eliminate the possibility of fraud. They also don't regularly charge people double and then shut down accounts when the charge is addressed.

The worst possible thing Global can do is not refund the money. This means that the credit cards take the hit instead of the site.

It's only a matter of time before it will add up and credit card companies just stop doing transactions for Global altogether, since they are the ones taking the loss.

I had almost the same identical story as you; I received the email 10 days ago about my account my being locked.

The customer service support desk was horrible, I felt like they were just robots using scripted replies and not actually listening to the details and fully understanding the situation.

I finally ended up sending a message on their facebook page and with the help of the facebook rep and the Global Rep Kimbr on this forum; I finally got the issue resolved this morning and my account is unlocked and everything back to normal. My advice would to contact them and be patient.

^T
^H
^I
^S

Where the hell does this mentality come from? So many posters doing this. When I have a problem with a charge from a vendor I do business with, my first call is always to that vendor. My last call, if necessary, is to the bank to dispute the charge. It's virtually never necessary.

Where does the mentality come from that the site should just be able to keep the money? Its not their money. It was supposed to go into the pool. They not only screwed him, but everyone else who plays on the site....HELLO!!!

I had this happen to me, and I contacted Global Support before I contacted my card issuer. They refused to credit my account for the amount they charged, and I was lucky I was able to talk to a rep on 2+2 or I would have been permanently banned as well.

Blame Global Poker support for being bad, not the OP. This is a known issue that their support staff has no idea how to handle.

I had this happen on a 5k deposit, my card was charged twice. I contacted them and they ended up crediting my account another 5k..

Until Global gets their act together the best advice isn't to contact them first in case of an issue. The best advice is don't deposit at all.

Complete opposite of what you should do.

+1

I have never deposited and probably never will. I'm freerolling on GP. (Turned the free $2 into $450+)

Don't hold your breath on Global getting their act together.

Addendum: Next time I'm accused of being a Global shill, I'll refer them to this post of mine.