I have been a member of the poker community since 2004. I have been playing on this site since 2017. I follow all TOS for every site I play on and assist sites by reporting players who do not follow rules. I was unable to login today and received this email:



We are writing to let you know the outcome of our investigation into activities of your Global Poker Customer Account. We have reviewed all of the information and documents gathered in the investigation, including any information you have provided to us during the investigation, and have concluded that you have breached our Terms & Conditions clause 3.

As a result, we are taking steps to protect the integrity of our Games and Platform according to the Terms & Conditions you have agreed to abide by, including but not limited to our Card Room Rules which can be found here:

https://globalpoker.com/terms-conditions
https://globalpoker.com/card-room-rules

We are exercising our rights pursuant to clauses 20.1 and 20.3 of the Terms & Conditions by permanently deactivating your Global Poker account and voiding all Gold Coins and Sweeps Coins remaining in the account:

"20.1. Without limiting clause 5.17, we reserve the right, at our sole discretion, to suspend or close your Customer Account (notwithstanding any other provision contained in these Terms and Conditions) where we have reason to believe that you have engaged or are likely to engage in any of the following activities:
a. you breached, or assisted another party to breach, any provision of these Terms and Conditions or the Sweeps Rules, or we have a reasonable ground to suspect such breach; <...>

p. it is determined by VGW Group that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots) designed specifically to gain an unfair advantage;"


"20.3. If we have reasonable grounds to believe that you have participated in any of the activities set out in clause 20.1 above then we reserve the right to withhold all or part of the balance or recover from your Customer Account any Prizes, Gold Coins or Sweeps Coins that are attributable to any of the activities contemplated in clause 20.1. In such circumstances, your details may be passed on to any applicable regulatory authority, regulatory body or any other relevant external third parties.."

If it comes to our attention that any more accounts are created on the Global Poker platform using the information connected to the deactivated account, any purchases made and any Sweeps Coins linked to the account will be void.
Regards,
Johnny
Game and Platform Integrity Team, Global Poker

Hello,

I have never made use of a system designed specifically to gain an unfair advantage or broken any other terms of service. Please let me know specifically what you believe I've done to warrant banning my account and seizing my account balance. Any help would be greatly appreciated.

Thank you

You're asking for transparency but not providing a lot of it. Do you use any type of tracking, coaching, or GTO type items while playing, or have it installed on the device you play on?

No and No. In my previous post I stated that I’ve never broken terms of service. I would love to open some sort of communication regarding my account status. I’ve reached out here, discord and zen desk.

Finally global is banning gross nits that are bad for the game and or cheating. This can be the start of their ecosystem recovering from these cheaters taking over. 65roses and LOLSJW next…

Hello,

As per Terms & Conditions Section 3, referred to in our previous email, we have collected irrefutable technical data to be confident that you have extensively used software-assisted methods or techniques for your Participation in our Games. This includes any and all software-assisted methods and techniques. This is prohibited as per our Terms & Conditions, 3.1(h):

https://globalpoker.com/terms-conditions/

"h. you will not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and you will not use any software-assisted methods or techniques (including but not limited to bots designed to play automatically) or hardware devices for your participation in any of the Games. We reserve the right to invalidate any participation in the event of such behaviour;"

As a result, your Global Poker Customer Account was deactivated as per Section 20 of our Terms & Conditions, without limiting clause 5.17. If we close your Customer Account pursuant to clause 20.1 of these Terms and Conditions, the consequences set out in clause 20 shall apply.
Regards,
Johnny
Game and Platform Integrity Team, Global Poker

Hello,

I only used mouse, keyboard and browser for Global Poker. What software-assisted methods or techniques are you alleging that I used? What irrefutable technical data did you collect?

Thank you

Now you're just being thick and/or deceptive. It clearly says "fraudulent, collusive, or fixing" OR "software-assisted." So while you focus on the one you claim to be completely innocent of, and I have no reason not to believe you there, you intentionally ignore or completely lacked the reading comprehension to catch the other part.

He already told us:

Threebanger, do you enjoy mirroring? Is it difficult to read? Look at yourself, before you spout BS.

Hello,

In order to ensure the integrity of our security systems, we are unable to disclose the information and the specific data that led to our decision.

For avoidance of any doubt, our investigation resolutions are carried out by a dedicated team of specialists, including senior specialists. Before actions are taken, the recommended resolutions are peer-reviewed for consistency and compliance with our external and internal requirements, including our Terms & Conditions that you agreed to abide by. Due to this rigorous process and the granularity of the technical data collected we have full confidence in our decision and our decision stands.

If you attempt to return to our Platform by creating a new account or through accounts that do not belong to you, any such accounts will be deactivated upon detection.
Regards,
Johnny
Game and Platform Integrity Team, Global Poker

Post #6 has the updated accusations from global. Specifically “ you have extensively used software-assisted methods or techniques for your Participation in our Games”. The post you quoted was my response to that.

Serpent why don’t you just find another site to cheat, nit and be horrible for the games…there’s plenty other places to play .

I played a poker session on Wed that ended around noon. On thurs I attempted to login and was unable to. The email in the OP was sent ~21 hours after my wed session ended. They were able to conduct an investigation and determine that my account should be closed and money confiscated in that period of time.

I am not certain what I’m being accused of at this point and it looks like support/security isn’t going to provide that to me. If there’s a member of Global management reading this please reach out to me at your earliest convenience. I have not violated TOS in anyway and would be happy to prove that by whatever means you see fit.

The investigation likely went on long before that day, but they were still gathering data and allowing you to play/giving you the benefit of doubt until they were convinced. I'm speculating but this seems more likely than a full investigation coming to a conclusion in less than 24 hours.

hopefully his victims will get some sort of refund from confiscating his money, who wants to play against a real time solver.

I have prob played most hands lifetime with serpent on global so I can't wait to see what kind of refund I'm looking at (all hands at 2k, some 1k, v rarely 500). Prob about $83.58 perhaps?

If anyone gets refunds as a result of this please post about it--played a lot with Serpent as well.

or colluder or whatever else may have done.

If i had 15k stolen from me for no reason whatsoever id probably be pretty angry and not trying to be as polite as humanly possible. Just sayin. Guess everyone is different though lol

Dude, never run RTA on the same computer you are playing on.. Freaking rookie cheaters


Sent from my iPad using Tapatalk

just sad this guy went from respected md live reg to gross nit cheater

Have battled with this player fair amount in 2k, 1k and 500 NL... Curious to the see results here, if indeed no suspect activity was occurring quite the unfortunate circumstance and would be interesting to see what triggered the false positive.

That said, if cheating was occurring - good job to global security team, presumably will be seeing refunds issued in short order. If true, shame on you - would be deserved to have your balance confiscated if you are actively cheating players.

plenty of other gross nit bumhunters on global and they haven't been banned after all these years.

Damn, Global cleaning up all the cheaters.

Meanwhile on my government-run site there's a guy that went from multi-tabling 100nl for 2years to 5knl in about 2 weeks and has been sitting all high lobbies crushing everyone for the last few months.

Pretty crazy!

Some, not all.