I was banned out of no where on Dec 23rd and emailed customer service asking why and received this email.



Skylar (Global Poker)

Dec 23, 12:15 PM AWST
Hello xxxxx,

Your account has been temporarily blocked due to a routine security check.

In order to reinstate your account, we ask that you please send valid copies of the below documents.

1. Copies of the credit cards ending in xxxx and xxxx that you used to last purchase on our site. Please send in photos of both the front and back of the cards with the first four and last four numbers showing and the middle eight numbers covered up (important that these are covered on both sides of the card). Please ensure that the 3 digit security code on the back of the card is also covered up.

2. Please submit a copy of your ID (Driver's License / National ID / Passport) and Selfie by clicking the link below and follow the prompts.

https://globalpoker.netverify.com/v2...487a&locale=en

3. Proof of address - Ideally a utility bill (mobile phone bills not accepted). Bank statements and Debit/Credit card statements are also accepted. The document cannot be older than 3 months.

To avoid additional delays, please ensure any documentation sent is easily readable and in good condition.

Below are some additional specifics concerning what can and cannot be accepted for your supporting document:

• Names must be in full. No nicknames.
• Address: must be physical address including house number present. No PO boxes.
• At least 80% of the document captured in the photo/scanned image. No covered portions.
• Company or issuing institution present.
• Statement not older than three (3) months.
• Not folded or inside an envelope.
• Not edited or tampered in any way
• Retail or Store card statement not accepted

You may attach the copies of the above documents once you reply to this email. Usually, our customers are sending their documents with a file size between 1 to 2 MB. So if your document is too big, kindly save it in a format wherein it will not exceed 5 MB.

We look forward to receiving your documents.

Thank you for your cooperation.

Regards,
Skylar

Regarding your concern, please be informed that we are doing this routine check for security purposes. As for your documents, your driver's license is sufficient. However, we are having difficulties in verifying the card that has been used for it has limited information. Kindly send again the credit cards that you used with the name uncovered. As for your proof of address, unfortunately, it did not pass our security check because it is not included in our list of documents that we accept. Please send us another proof of billing to proceed with the one-time verification. This can be any of your monthly-issued utility bills (not including mobile service bill) or an actual bank statement.

We look forward to your response.


Kind regards,
Sage
Global Poker Customer Service



in which I responded with full proof of everything requested. they have verified all documents they have asked for and that was about 2weeks ago. they then said my account is being set to a separate dept. to be investigated before being re-validated. and I have not heard back since.

I can provide full emails I am just not entirely sure how to and there was about 15 or so emails in total,up until they stop responding 2 weeks ago.

so i'm coming here for advice.

Sage here. I've decided that if you send me $100 I can expedite this process for you. My name on Skype is prettypony123 if you want to hit me up for details.

Can you please provide the Zendesk ticket id so I can check the status of your inquiry? Thank you.

Oh yeah. My bad Kimber, I was going to let the joke lie for a few minutes and then put an edit in saying I was just kidding so you didn't have to delete my post, but I forgot to come back. In case it wasn't clear I don't really have a Skype name of prettypony123 and I really didn't expect to be taken seriously in the first place. Just noticed his service rep was named Sage so couldn't pass up the moment. You can delete this message too once you read it if you want; I wanted to clarify the above, but it just seemed a bit much to send you a PM about it.

i think it is 2806762

akjazzy, you should have whoever account you're renting respond to the emails and on 2+2. Based off your English, I would give odds of -2000 you're Eastern European renting a global account. Good luck!

lol, im actually just a very lazy typer, youre accusing me of being from another country "renting an account" based off of some spelling mishaps.

you're wild

There's lazy typing that native English speakers have, where the errors are common but still flow how you would talk. You just made a lot of errors that are very common of eastern europeans after they learn English where they screw up verb tenses and state things in a very Rocky 4 way. Nothing to be ashamed of, I was just trying to give you some help

Oh look, I get it, you're just wrong.

I get you. Undeleted it for the lulz.

Please refer to the email we sent you on January 15th.

the email that said its still under review and please wait? well I have been getting the same response for weeks, after u make me send in pics of ids and card while holding them u think that would be sufficient. I had to ask my friend to take pic of their card and id while holding them with face for selfie, which is insane considering i never once had a chargeback. just tell me why this is happening

still nothing from global. ive sent out all needed info this is unreal. I have been a member since you guys opened and this is very unprofessional.

This is a copy of the email we sent you on January 15th:

A review of your account has shown that you have been involved in chip dumping with players that committed promotional abuse in our site.

This is a violation of our rules, specifically:

https://globalpoker.com/page/card-room-rules

UNETHICAL PLAY

“2. Chip dumping is strictly prohibited. You may not intentionally lose a hand to another player in order to transfer chips.".

And

https://globalpoker.com/page/terms-of-use

"2.1.11. In respect of any game of poker, you shall not intentionally lose your chips on purpose to benefit another player’s chip stack, often referred to as ‘chip dumping’."

Global Poker has a zero tolerance policy towards any form of fraudulent activity. As a result, your $weeps cash has been confiscated, your account is now banned from participating in $weeps games, and you are no longer allowed to purchase Gold Coins.

Do not attempt to play on Global Poker by either creating a new account or by playing on anyone else's account. Any other account that you are found to be using will be subject to closure without notice with all balances confiscated.

I will be closing this thread now.