I was banned out of no where on Dec 23rd and emailed customer service asking why and received this email.
Skylar (Global Poker)
Dec 23, 12:15 PM AWST
Hello xxxxx,
Your account has been temporarily blocked due to a routine security check.
In order to reinstate your account, we ask that you please send valid copies of the below documents.
1. Copies of the credit cards ending in xxxx and xxxx that you used to last purchase on our site. Please send in photos of both the front and back of the cards with the first four and last four numbers showing and the middle eight numbers covered up (important that these are covered on both sides of the card). Please ensure that the 3 digit security code on the back of the card is also covered up.
2. Please submit a copy of your ID (Driver's License / National ID / Passport) and Selfie by clicking the link below and follow the prompts.
https://globalpoker.netverify.com/v2...487a&locale=en
3. Proof of address - Ideally a utility bill (mobile phone bills not accepted). Bank statements and Debit/Credit card statements are also accepted. The document cannot be older than 3 months.
To avoid additional delays, please ensure any documentation sent is easily readable and in good condition.
Below are some additional specifics concerning what can and cannot be accepted for your supporting document:
• Names must be in full. No nicknames.
• Address: must be physical address including house number present. No PO boxes.
• At least 80% of the document captured in the photo/scanned image. No covered portions.
• Company or issuing institution present.
• Statement not older than three (3) months.
• Not folded or inside an envelope.
• Not edited or tampered in any way
• Retail or Store card statement not accepted
You may attach the copies of the above documents once you reply to this email. Usually, our customers are sending their documents with a file size between 1 to 2 MB. So if your document is too big, kindly save it in a format wherein it will not exceed 5 MB.
We look forward to receiving your documents.
Thank you for your cooperation.
Regards,
Skylar
Regarding your concern, please be informed that we are doing this routine check for security purposes. As for your documents, your driver's license is sufficient. However, we are having difficulties in verifying the card that has been used for it has limited information. Kindly send again the credit cards that you used with the name uncovered. As for your proof of address, unfortunately, it did not pass our security check because it is not included in our list of documents that we accept. Please send us another proof of billing to proceed with the one-time verification. This can be any of your monthly-issued utility bills (not including mobile service bill) or an actual bank statement.
We look forward to your response.
Kind regards,
Sage
Global Poker Customer Service
in which I responded with full proof of everything requested. they have verified all documents they have asked for and that was about 2weeks ago. they then said my account is being set to a separate dept. to be investigated before being re-validated. and I have not heard back since.
I can provide full emails I am just not entirely sure how to and there was about 15 or so emails in total,up until they stop responding 2 weeks ago.
so i'm coming here for advice.
Last edited by akjazzy1990; 01-18-2019 at 01:25 AM.
Reason: inserted wrong email