I've tried countless times to get my bank information verified, I even spawned a new Chase checking account to potentially do the "Online Verification" method (I bank with a relatively local military credit union, so even on other websites, I get errors), and I get a the classic: "Sorry, something went wrong" error message.

For the manual verification, I've sent everything from my vehicle registration, vehicle insurance, bank statement, and lease, and I am permanently getting the "Unfortunately, the verification of your address has not passed our criteria." which is rather unhelpful as there's no human interaction between inquiries. All the required material is enclosed within my documents, so there should be no tangible confusion / poor verification (I've quadruple checked every time I submit a different document).

I have $1.25k SC stuck on this website, and I am lost on how to proceed. When support replies back they ask for screenshots of the errors after the email they replied to literally had the error screenshot attached. I rarely post to forums / anything of this sort, but I at least wanted to vent my frustrations with Global.

I was having some issues uploading for my residence verification when I compress the file to make it smaller it worked i also kept going to support over and over with screenshots telling them it is very obvious sending in a bank screenshot should be relatively easy Good luck with it It was a nightmare when I was dealing with it

I appreciate the best wishes. It's nice knowing that I'm not the only one has had issues. I'll try the compression trick with my new ticket (they just left me on read and closed my last ticket).

Miracles happen. After maybe 3 separate tickets via the Zendesk / Change my Address / Manual Submission options on the Account Page, I ended up directly emailing the global support desk (support@chumbacasino.com) as a last ditch effort and it proved to be successful with only a few hours wait time. If you're having trouble verifying bank information, perhaps reaching out directly to their support email with an explanation of your issues + the documents you've been submitting may help. They did apologize for the inconvenience, and it did seem like a bit more human of a response, but overall I give the experience a 3/10. Very strenuous and difficult to communicate, but I don't feel like I was scammed. Just poorly handled, so be patient if possible.