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Balance Not Updating

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03-17-2018 , 10:38 AM

nick619

adept

Join Date: Aug 2016 Posts: 1,107

Anyone else currently having this problem? Was playing 6 cash game tables and as I was closing them down, the funds were not going back into my balance like they usually do. I sent them an email.

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03-17-2018 , 10:50 AM

sao

grinder

Join Date: Jul 2012 Posts: 567

Same here.

03-17-2018 , 11:06 AM

sam1chips

adept

Join Date: Aug 2012 Posts: 925

I cashed in a couple of sit and goes that I didn’t think got added back to my balance either - sent them an email about it. Good to know others are having the same problem, hopefully they will take care of it

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03-17-2018 , 11:22 AM

LFS

emo gaylord

Join Date: Dec 2004 Posts: 21,865

Same problem here, good to know it's not just me.

03-17-2018 , 11:27 AM

TheGift&TheCurse

banned

Join Date: Sep 2013 Posts: 525

come on guys wtf more than half my balance is missing. just took a break to eat breakfast and now i cant play. global pls un**** this permanently

03-17-2018 , 11:28 AM

jtreed72

stranger

Join Date: Mar 2018 Posts: 2

Same here. I won a sit n go tournament, only to discover no credit to my account for winning. they did take my buy in though. I tried clearing my browser cache and history and that did nothing to improve.

03-17-2018 , 11:29 AM

vorg7

stranger

Join Date: Dec 2017 Posts: 4

I was just about to post this. It just updated though after about an hour.

03-17-2018 , 11:31 AM

nick619

adept

Join Date: Aug 2016 Posts: 1,107

Quote:

Originally Posted by vorg7

I was just about to post this. It just updated though after about an hour.

Thanks for letting us know. Just checked my balance and it’s fixed, as well. Thanks GP!

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03-17-2018 , 11:32 AM

sam1chips

adept

Join Date: Aug 2012 Posts: 925

Same - all expected cashed back in account

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03-17-2018 , 11:34 AM

#10

jtreed72

stranger

Join Date: Mar 2018 Posts: 2

Ok now it just updated for me as well. I've never experienced such a delay from a tournament win.

03-17-2018 , 11:37 AM

#11

The Apex

Pooh-Bah

Join Date: Nov 2011 Posts: 3,603

This is costing them so much money. How is there not a fix in place for this yet?

03-17-2018 , 11:38 AM

#12

Tri4ngle Choke

centurion

Join Date: Dec 2010 Posts: 129

Balance just updated for me as well.

03-17-2018 , 11:48 AM

#13

FireFighter

adept

Join Date: Oct 2009 Posts: 966

Quote:

Originally Posted by nick619

Yes, but it eventually updated about ten minutes later....1st time I've seen it do this on my end.

Speaking of updating, the Auto Top-Up lag needs to be corrected....like now. Had a few instances over the last few months where it took 2 hands to top up of course where the next hand was the nuts.

Should auto top up before the next hand even begins.

03-17-2018 , 12:27 PM

#14

BoozedUpGambler

centurion

Join Date: Jan 2018 Posts: 164

I am still missing a buyin from this morning.

03-17-2018 , 12:51 PM

#15

LFS

emo gaylord

Join Date: Dec 2004 Posts: 21,865

Fixed for me

04-21-2018 , 03:19 AM

#16

NTellier85

grinder

Join Date: Feb 2017 Posts: 450

This **** just happened to me tonight. I won about 8 buyins in my cash session and my balance reflects the same as when I started my session.

Sent support an email. Making me think I'm crazy and I didnt have the amount of money I thought I did at the beginning of the session but I know thats not it.

This **** is ****ing terrible. I am unable to track my money on the site. FIX THIS GLOBAL

04-21-2018 , 03:55 PM

#17

stayhighlowe

grinder

Join Date: Nov 2008 Posts: 583

ive noticed you stay seated at the table for 1 more hand or until the current hand finishes before the money goes back into your account. usually within minutes the balance is correct.

are you guys having different issues?

04-24-2018 , 05:11 PM

#18

BGnight

Carpal \'Tunnel

Join Date: Aug 2005 Posts: 9,998

Over an hour and still missing the money from the last two tables I closed out. Logged in and out a couple times too. Global just straight loses your money and you have no recourse.

04-24-2018 , 05:13 PM

#19

nick619

adept

Join Date: Aug 2016 Posts: 1,107

Quote:

Originally Posted by BGnight

Over an hour and still missing the money from the last two tables I closed out. Logged in and out a couple times too. Global just straight loses your money and you have no recourse.

Not sure if you actually read this thread or not, but no. Global doesn’t lose your money. Somtimes it takes longer than expected to update, but vast majority of the time it’s literally within a minute or so.

04-24-2018 , 11:25 PM

#20

NTellier85

grinder

Join Date: Feb 2017 Posts: 450

Quote:

Originally Posted by BGnight

Over an hour and still missing the money from the last two tables I closed out. Logged in and out a couple times too. Global just straight loses your money and you have no recourse.

I still dont have my money and its been 5 days. Was told they would forward to a "manager" who would reach out to me, and have since gotten emails saying since I havent replied in 3 days they are closing my ticket LOL

04-24-2018 , 11:34 PM

#21

BGnight

Carpal \'Tunnel

Join Date: Aug 2005 Posts: 9,998

6 hours in and money still missing. This is 100% theft.

04-25-2018 , 12:41 AM

#22

whatbox420

centurion

Join Date: Dec 2017 Posts: 126

Unforgivable

03-02-2019 , 09:45 PM

#23

nlcatter

banned

Join Date: Sep 2007 Posts: 65

sotware is a PIeCe OF **** run by morons as if you are supposed to trust randomizer

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