Background: So I posted a thread on 2+2 about how Global banned my account for not being able to find my "deposited" funds, so I had to contact my bank since Global couldn't find my money. Long story short they banned my account for "issuing a chargeback" even though the claim was to just look into this as well as find where the funds went. Their helpdesk told me "per management's decision I'm banned and there is nothing I can do to get my "money" back.

Looks like this post has since been deleted - not sure if they thought it was a duplicate - since a lot of people are having this same issue. Either way that's another huge red flag that they are trying to hide this ridiculousness on some level.

Bottom line, Global will steal your money like criminals. Don't say you weren't warned when these guys go under.

P.S. I fully expect this thread to be deleted as soon as an admin sees it.

If you're not sure if they thought it was a duplicate, then I don't know why you'd assume this:

If they thought it was a duplicate, then it's not a red flag of trying to hide anything. A red flag would be if they deleted your thread, and the other thread where you also posted about this.

As I posted in the thread you started in IP about this:

Your thread quickly got a reply from someone that suggested you should stop making duplicate threads, but you actually had only made one thread like that. There was, though, a very similar thread to yours, and you had posted in it as well. I'd assume that either Kimbr mistakenly thought you had two threads, as that poster suggested, or felt the one thread was sufficient since you had posted in that one as well (and it probably is, TBH).

For others, here's the similar thread in which OP also posted:

https://forumserver.twoplustwo.com/2...rvice-1727100/

Not sure if you heard back from Kimbr yet, but if not, hopefully you will soon.

Lol

Never had any serious issues depositing or withdrawing on Global. Any issue I did have was taken care of quickly by their support team. However, after reading a few similar posts, from now on I will be double checking every time I make a deposit to make sure they did not double charge me.

I think the bigger issue here is that it seems like none of us in the same boat have received a solution yet. It appears that what is happening is that GP has a strict policy that ANYBODY who disputes a transaction is automatically permanently banned with their account locked. Instead of actually doing their job and looking into each case individually to see what really transpired and who is at fault and resolving in a professional manner; they are simply not giving any attention to any situation and automatically robotically saying, "well this is our policy, you violated the terms of agreement".

I can't imagine anybody at GP at a management level would condone this activity, but I highly doubt that any of them are actually aware of the situation. Most likely the people that answer through the customer service helpdesk, are low level employees who think they are just doing their job and could care less of the ramifications or implications of their answers.

Thanks Boba, to me it comes off as hiding an issue that people are talking about when I'm clearly a different person with the same issue. I contacted Kimbr several days ago but all I received back was asking what my username was. I replied immediately. Since then, I have not heard anything back.

buttfracker, I have had no issues with Global in the past either. The issue is is that they lost my money between the bank and Global. I had no choice but to get my bank involved because they told me they never received funds multiple times. They then banned me for getting my bank involved.

I don't mind that I'm banned but don't keep my money when they were fully aware of the fact that I had a claim open with my bank (since I told them and they asked I close it out). This is just fraud on their side.

muscle96ss, this is exactly it. They are keeping my money even though they left me no choices since they said they didn't have the money. They were also aware I had a claim open with my bank before they releasing my funds to my account and to close out my claim (which I did)

curious, did you contact customer support first and try to work out the deposit issue? or was your first move after noticing the missing funds to open a claim with your bank?

just brainstorming, but maybe global should put out a FAQ for missing deposits and a process to follow so players don't get insta banned.

Maybe I am missing something here, but whose fault is it that the deposit was missing? If it is GP's error, then why would they ban the victim?

My recommendation would be to have a better customer service system where you can actually reach them by phone or instant online chat; and with someone who has the proper education and authority to rectify the situation in a timely manner.

GP bans whoever does a bank dispute regardless of whos at fault. its usually GP that ****s up the deposit.

I agree muscle they need real CS system

That doesn't sound like a real good business model. They make a money-related error and then they ban the victim seeking a resolution. I'm not sure how that is going to encourage people to do business with them. Where I come from, when we make errors we accept responsibility and we don't push and fault or responsibility on the victim. At least, that is how I was raised.

On a side note, regarding my similar issue, I contacted the GP Rep Kimbr wednesday evening and still have not received any answers.