Quote:
Originally Posted by GlobalPoker_Joey
Hey guys,
Just a quick comment about this broadly. I can't and won't speak about this specific isssue.
Players accounts are never banned just because somebody accuses them of being a bot.
As well as proactively scanning for automated play we investigate every single allegation made. The vast majority of these are thrown out as frivolous.
We use a number of techniques as part of these investigations. I won't go into detail for obvious reasons but they are consistent with the methods used by other leading poker sites in this space.
The video is not made public, it is for our records solely and once human play is proven the matter is closed and the account status is returned to normal.
Thanks
Nope, your investigation team made a mistake, You may not say it, but he very likely was suspended because of complaints, I really doubt it was for any other reason, this guy has received more complaints of being a bot then anyone else on this site. With that said, im happy you guys are doing this instead of not checking, this is good you guys care enough to do this, im not beating you guys down, trust me, I like what you guys are doing here, and like I said this is just IMO and there could be other reasons you guys suspended/banned his account, only you guys know and I dont, I just saw a ton of complaints about this specific player and it did not suprise me to see this happen.