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account blocked out of the blue account blocked out of the blue

11-29-2022 , 02:40 PM
Quote:
Originally Posted by iburydoscocaroaches
I don't understand how that is insane and unacceptable if you got all of your money back. No money was stolen or anything. It was a tech issue and all poker sites have them. What more can they do when a issue like this happens that is out of their control? You act like they ment to block your account or something.
Nothing like this has ever happened to me with a site before except for Lock. How do I know I have my money back? Maybe I'm playing with Monopoly money and Global is having BlockFi type issues or all the payment processors quit them.

Obviously they meant to block certain accounts. It wasn't a random wave. This was 99.99999% some human's action not a tech issue and I'd happily bet any amount that it was human action not tech. I asked some people who barely play and they could log in. People who play a lot were blocked.

What if it had happened in the middle of a Sunday? Or while I was in a cash game pot? Maybe I'd have gotten refunds? Who knows, and that's my point.

Sites go down and have tech issues sure but they update they social media and send out emails and stuff. Global has been COMPLETELY uncommunicative. I talked in Twitter DMs to them and they said to email them, an email this morning said I'd be updated soon and nothing else.
11-29-2022 , 03:17 PM
Quote:
Originally Posted by djz
Nothing like this has ever happened to me with a site before except for Lock. How do I know I have my money back? Maybe I'm playing with Monopoly money and Global is having BlockFi type issues or all the payment processors quit them.

Obviously they meant to block certain accounts. It wasn't a random wave. This was 99.99999% some human's action not a tech issue and I'd happily bet any amount that it was human action not tech. I asked some people who barely play and they could log in. People who play a lot were blocked.

What if it had happened in the middle of a Sunday? Or while I was in a cash game pot? Maybe I'd have gotten refunds? Who knows, and that's my point.

Sites go down and have tech issues sure but they update they social media and send out emails and stuff. Global has been COMPLETELY uncommunicative. I talked in Twitter DMs to them and they said to email them, an email this morning said I'd be updated soon and nothing else.
"obviously they meant to block certain accounts..." - based on what. Your assertion that people who play a lot is based entirely on anecdotal evidence which is almost definitely an insignificant sample size. Here I'll provide my equally meaningless anecdote to counter yours, I tens of thousand of hands every month and wasn't blocked. There is literally nothing here to indicate it's human action.

"Maybe I'd have gotten refunds? Who knows, and that's my point..." - Global has frequently given refunds in situations like this and others where tech errors caused issues as well as refunds when accounts have been caught cheating.

Rattling sure, could they be more communicative sure, but it seems pretty likely there was a tech error that they fixed in <24 hours, people are definitely being a little hysterical.
11-29-2022 , 06:50 PM
It's anecdotal but it's not like the player pool is large. Honestly it's a pretty representatitive sample considering how dead the site is now.

This is a giant red flag and there is zero reason to give global (or anywhere else) the benefit of the doubt. That should be the main money management lesson of 2022.

I have no idea why people are defending global. They're a corporation that doesn't give anything to us, not even rakeback or a site that looks like it's from after 1999. They've now done something that's super odd and gone radio silent on the matter.
12-06-2022 , 01:20 PM
My account was blocked at 830 last night. Went into the break of the daily Hundo in fantastic position only to get that same blocked notice and an email stating my account was connected to another that was found to have breached rules.

I never created another account, never have used VPN either.

Stated I could respond with "I acknowledge that I have read, adnd do hereby accept global pokers terms and conditions and pledge to abide by it moving forward"

Which I did also asking for clarity since I never broke any rules.

Ended up 22/202 for the daily. Easily would've made the money where I was sitting. Still blocked as of this post.

As a Micro grinder, not getting ITM in that daily kinda sucks. lol
12-06-2022 , 03:44 PM
I've been a high volume player on Global in the past but not so much the last 1.5 years. I checked my account the other day just to see if it was blocked and it wasn't, BUT I did get that Terms of Services/Rules popup thing at that moment, so it's likely related to that.

djz is right IMO, I defend Global to the death on here regularly, but this is not appropriate to be radio silent on the matter. Even if it was a random human error issue, christ.

I don't think it's a financial liquidity issue given how profitable VGW is, still concerning.
12-06-2022 , 04:06 PM
Quote:
Originally Posted by djz
It's anecdotal but it's not like the player pool is large. Honestly it's a pretty representatitive sample considering how dead the site is now.

This is a giant red flag and there is zero reason to give global (or anywhere else) the benefit of the doubt. That should be the main money management lesson of 2022.

I have no idea why people are defending global. They're a corporation that doesn't give anything to us, not even rakeback or a site that looks like it's from after 1999. They've now done something that's super odd and gone radio silent on the matter.
I'd like to know if they're security team has experienced players, otherwise im not sure they'd be qualified to disappear people from the site w/o explanation or evidence.

There are plenty of scenario's where a player could violate TOS but not be cheating. And scenarios where a player could break TOS but not deserve to have their entire roll seized. If their team thinks all the answers/ethics can be explained by the data I'd seriously question their ability to do this.
12-06-2022 , 04:12 PM
Quote:
Originally Posted by +EVillain
I'd like to know if they're security team has experienced players, otherwise im not sure they'd be qualified to disappear people from the site w/o explanation or evidence.

There are plenty of scenario's where a player could violate TOS but not be cheating. And scenarios where a player could break TOS but not deserve to have their entire roll seized. If their team thinks all the answers/ethics can be explained by the data I'd seriously question their ability to do this.

Global support team is made up of former Stars staff who were long regarded as the gold standard for support staff in the online poker industry. I know for sure there is a former HU pro and 2p2 regular who also works for them, and I would have to assume he's not the only competent player on their staff.
12-06-2022 , 07:16 PM
Quote:
Originally Posted by loveskunk
Global support team is made up of former Stars staff who were long regarded as the gold standard for support staff in the online poker industry. I know for sure there is a former HU pro and 2p2 regular who also works for them, and I would have to assume he's not the only competent player on their staff.
I received an email a few months back that my account was connected to another account. They told me as a valued player and one time courtesy they will allow my account to stay open. I don’t personally know anyone that plays on global besides people I follow on Twitter. No one is connected to my account. I immediately withdrew my money not knowing if they can use this excuse to seize my money at any time. I can assure you from personal experience they aren’t that competent
12-07-2022 , 11:31 AM
Quote:
Originally Posted by tiger24
I received an email a few months back that my account was connected to another account. They told me as a valued player and one time courtesy they will allow my account to stay open. I don’t personally know anyone that plays on global besides people I follow on Twitter. No one is connected to my account. I immediately withdrew my money not knowing if they can use this excuse to seize my money at any time. I can assure you from personal experience they aren’t that competent
If you notice a few posts up, I am having that same issue.

They unblocked my account yesterday at 530, then 3 hours after around 830 AGAIN get an email stating that upon checking, my account is indeed sharing a device or card with another acct that has breached their rules.

I requested a cash out and left 100 in there for my micro grind and do have someone from Discord checking but it is very worrisome as you said that they could in the future use that excuse that its linked. Nobody I know as well has ever played global from a device I have used or in general and only used 1 card to deposit which was a vanilla gift card that should have expired 11/22 (unless recycled). All withdrawals have been to my bank.


My plan is just to withdraw constantly only leaving $100 in there max unless they don't give me this one.

I just want to know what I can do to avoid this. Global is my only online poker option and I literally am grinding micros lol. One day I know I will hit something of value and don't want to waste time to receive nothing. lol

We shall see. The people on discord seem to be willing to assist you, if you aren't apart of Global's discord, I suggest everyone join.

Last edited by JVplay; 12-07-2022 at 11:37 AM.
12-07-2022 , 01:17 PM
I definitely am going to say if you play on Global, join the discord. Friendly, helpful and will assist those who aren't just going off the rail with their complaints and they will assist in a timely manner. Like everything else, being proper always helps every situation. Anyways, my issues seems fully resolved and the troubles rectified.

GL all.
12-07-2022 , 01:38 PM
Quote:
Originally Posted by JVplay
I definitely am going to say if you play on Global, join the discord. Friendly, helpful and will assist those who aren't just going off the rail with their complaints and they will assist in a timely manner. Like everything else, being proper always helps every situation. Anyways, my issues seems fully resolved and the troubles rectified.

GL all.
I’ve seen some posts of people saying when you sign in with your cell service you could be using the same tower as someone else playing??? I have no knowledge of how that works and if that’s true. If that’s the case their system is highly flawed. Who knows how many people they’ve banned that don’t even post here. Their traffic already sucks. The poker side really can’t afford to lose players
12-07-2022 , 01:43 PM
i redeemed the majority of my roll on there as well, jv. Skunk I hope you're right, after seeing GP (eventually) do the right thing in most cases I've come to love them over time and this wave of bans seems out of character. Using this sweeps system takes a lot of trust. We generate rake, it's GP's job to prove they're worthy custodians of our money.

Meanwhile I see what appears to be collusion all the time... and a huge % of regs are using some kind of soft-rta that runs in the browser, undetected... while security seizes tens of thousands from loyal customers for a vpn, or a hotkey script or whatever. Im sure it's extremely hard to police these sites, i want to believe in GP, and like JV said i dont rly have another good option for online
12-23-2022 , 09:39 PM
Quote:
Originally Posted by GlobalPokerAdmin
We are working with the internal stakeholders to identify reasons and understand the process. Unfortunately, I cannot provide more information at this time, however, I do know that some accounts that were deactivated have been reactivated since.
How nice to see that your site is busy accidentally freezing accounts and balances of mostly innocent people at lower stakes while you continually failed to catch Dmoney31 who was an obvious ghoster (that's against your hallowed TOS, right?) winning tens of thousands. You guys are pathetically incompetent.
12-24-2022 , 02:36 AM
Wait, Dmoney is up 5 figures? That alone should be a selling point to play on global poker. Dude has room temperature IQ
12-24-2022 , 10:05 PM
Quote:
Originally Posted by GotGud
Wait, Dmoney is up 5 figures? That alone should be a selling point to play on global poker. Dude has room temperature IQ
Most people finally caught on to the fact that it's a strong reg ghosting a former whale account, and he now open sits 1knl+ largely without action. Funny, I don't see you in there battling him.
12-25-2022 , 06:14 AM
Quote:
Originally Posted by apjude
Most people finally caught on to the fact that it's a strong reg ghosting a former whale account, and he now open sits 1knl+ largely without action. Funny, I don't see you in there battling him.
Lol, it's a European typing broken english talking ****. Not sure how people are actually mistaking that for an idiot & I think the fact that nobody sits him should speak volumes..

      
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