Thank you for pointing this out for me.
Wow this is very frustrating. I had not received any contact or info from bannanguard whatsoever. Its very frustrating that someone can come here and just slander your name like that.
We started a 2 week 500 dollar stake on 11/4/2009 . 50/50 Profit/split all FPP's go to me. I started to run absolutly terrible and went on a bad downswing.
During this same downswing my computer had problems and it crashed while i was playing 15 or so tables. I blinded out in all of these games and money was lost. So, to show my good faith I used my FPP's and converted $120 and added it to the account.
(Later I find out that the value of the tournaments that I was in was $101)
Then i continued to go on a terrible downswing until the account was busted. I did not play and did not do anything for like he said 10 days. The stake was scheduled to end 11/18 and he had not contacted me in days.
He never contacted me to restake or anything. I just assumed that the two weeks were over and that the stake was lost.
Then fast forward to now (11/20) , stars finally refunds me $101 dollars for the tournaments that were effected by my computer crash. Keeping in mind that I added $120 of my own money originally to show good faith.
Hello George,
Thank you for your email.
We are very sorry for the delay.
We have reviewed your playing history for the Tournaments below and found
that you missed a portion of these tournaments. As we consider you a valued
player at PokerStars we have issued a credit of $101 to your account.
210512899 $6.50
210516740 $12
210514934 $6.50
210516535 $6.50
210521953 $12
210521194 $6.50
210515838 $12
210512883 Cashed in event $22- no refund
210515379 $6.50
210515157 Cashed in event $33- no refund
210516928 $6.50
210518482 $6.50
210521992 $6.50
210517787 $12
210521297 $12
210522444 $6.50
210517889 $6.50
Please understand again that we did not suffer any server-side problems or
disconnection during this tournament. Your issues seem to have been local to
your computer or Internet Service Provider (ISP); otherwise many players
would have been disconnected, and that was not the case.
Part of the inherent risk of playing poker on the Internet is the
possibility that Internet connections may fail for any number of reasons.
From a practical business standpoint, it is impossible for us to be
responsible for the Internet connections of our players.
Rule 18 of our tournament rules states, in part:
"18. By participating in a tournament, a player accepts the risk of Internet
disconnection, due to problems with the connection between their computer
and the servers, lag or freeze or some other problem in the player's
computer or the Internet.
* a. PokerStars does not accept any responsibility for a player
disconnect except in the case of a server crash."
The complete rule list is available on the PokerStars website:
http://www.pokerstars.com/tournamentsrules.html
For these reasons, we cannot make a practice of refunding tournament buy-ins
and hope to continue running profitable tournaments.
In closing, we appreciate your business and hope that you continue to enjoy
playing at PokerStars.
Regards,
Gareth
PokerStars Support Team
(Sent refund request 11/7, and received refund 11/20)
The stake is over, its been over 2 weeks from the begining, I added $120 of my own money, and stars refunds me $101.
In my mind this money is mine, I gave $120 of my own money in TD's.
I take that $101 and try to play in some big tournaments to robusto my account and lose it.
The money that was lost from the disconnect was replaced by me, therefor I took the $101 as reinbursement.
Its not my fault that I ran bad. It was my fault that the computer crashed. I replaced the money right away. I did everything straight shooting as possible.
It makes me very angry that he made no attempts of contacting me before posting in this thread.
He just assumed that because I was playing tournaments, I must had been playing with his money. Which was not the case. Please remove.