Quote:
Originally Posted by keegoing
Why on earth you changed the download link to flash?
Hi there, the download link is the same as it always been. It has not been changed.
Quote:
Originally Posted by The_Stro_Sho
Are you just not answering to this ? How is it possible that you are not able to fix this stuff in weeks ?
Hello,
At this time I have no further information concerning this problem. I understand that it must be extremely annoying to have to access the website to view any account information rather than simply using the software, however I can assure you that the devs are doing their best to find a solution.
Quote:
Originally Posted by The_Stro_Sho
Also the connection issues happen through no fault of any player. Thats why you are responsible for it and thus have to refund the players. If its really not your fault and its because of the incapability of a company not being able to supply you with working servers or whatever then go ahead and claim the financial loss from them but don't state those lol excuses. People pay to play on your site so they can expect a normal process of the tournament. If not you have to make up for it and give refunds.
While it is true that the connection issue was not due to the fault of any player, it is also true that the fault does not lie with us either.
I am sure that if you ask around you will find numerous people who can vouch for the fact that whenever there is an incident with our servers we have paid out reimbursements (with equity) to everyone involved. One such occasion was in June 2013 during the Trilogy final.
With regard to this incident, every player agrees to the terms and conditions when registering with Winamax in which our refund policy is explained in detail in Article 11. Additionally, Article 16 describes incidents for which we are not responsible, including but not limited to "...failure of infrastructure providing telecommunications and information services...".
Winamax Terms and Conditions
I will state once more that as a gesture of goodwill and as a thank you for player loyalty, the majority of players affected by this situation have been given refunds despite the fault not lying with us. Refunds have been awarded on a case by case basis, taking into account how many hands the player was sitting out and how hard it hit their chances in the tournament.
Thanks for reading.