[OFFICIAL] PokerStars MTT Thread
Certainly as a lower stakes player the idea of a regular Sunday structure like the minis that you ran over Christmas is very appealing.
I also disagree that running them on a weekly basis would dilute the prize pools. Think there are more than enough people interested in playing 11-22 dollar buyins to make the 10% of the Sunday major prize pools.
This is something that has to happen!!!
I also disagree that running them on a weekly basis would dilute the prize pools. Think there are more than enough people interested in playing 11-22 dollar buyins to make the 10% of the Sunday major prize pools.
This is something that has to happen!!!
+1 !!!!!!!
The satellites to the $55 Ante-Up buy In are currently nlh / hypers ( unless changed since my last post ) I am suggesting to change them to regular or turbo Ante-Up satellites. An Ante-Up Satellite to get into an Ante-Up Game. If that is not possible a change from hyper to turbo nlh.
and ye +1 to doublevision/retro week etc after EPT dublin/beginning of march
Can someone tell me if I play a bounty builder and I final it and when a ticket to the $109 thing on a Wednesday, do I have to play it that forthcoming week, or is it a ticket you can save and use for any week? Doesn't seem to say anywhere and on a Thursday I have no idea what I'm gonna be doing the following wednesday so I've been skipping these.
If you make this change how about making them $320 buyin
Can someone tell me if I play a bounty builder and I final it and when a ticket to the $109 thing on a Wednesday, do I have to play it that forthcoming week, or is it a ticket you can save and use for any week? Doesn't seem to say anywhere and on a Thursday I have no idea what I'm gonna be doing the following wednesday so I've been skipping these.
Please add Minis to a regular schedule
The offpeak $33[1R1A] at 04:30 (PT)/13:30 (CET) with a $2k guarantee is a joke!
This really needs improvement esp cos this timeslot has so few ms or hs tourneys anyway and there's zero chance this gets attention from any rec player with such a tiny guarantee at this buyin. I'd suggest making this at least a 33+R $5k guarantee with 10 min lvls and 12 min lvls post-addon but I'm pretty open-minded here.
This really needs improvement esp cos this timeslot has so few ms or hs tourneys anyway and there's zero chance this gets attention from any rec player with such a tiny guarantee at this buyin. I'd suggest making this at least a 33+R $5k guarantee with 10 min lvls and 12 min lvls post-addon but I'm pretty open-minded here.
You can feel free to and you may receive more peer feedback, but Keith will forward the request to this department. I've discussed it with the team and we feel that the live events tab is sufficient.
The satellites to the $55 Ante-Up buy In are currently nlh / hypers ( unless changed since my last post ) I am suggesting to change them to regular or turbo Ante-Up satellites. An Ante-Up Satellite to get into an Ante-Up Game. If that is not possible a change from hyper to turbo nlh.
* Indeed, I loved the Stud and Draw week. I've some suggestions in case you guys come up with a mixed game/draw week promotion in the future:
1) When you ask us to complete challenge(s), please don't give us all-in shootout freeroll tickets but instead give us instant cash rewards.
2) Double the guarantees of all mixed game mtts during the promotion.
3) Difficult challenges like win 2 or dailies/weeklies in a day like I already mentioned before, would be so nice.
4) Ring game offerings(Please forward this to Ring games manager): NL 2-7 SD has min stakes of $0.25/$0.50 - not everybody can afford to play this. You could have added $0.05/$0.10 during the promotion and if they do well, continue offering that stake. Also if possible make them antes.
* Some of the dailies/weeklies are doing decent. Why turn all daily 27s/weeklys 82/215 non red just because of 3-4 variants are not doing well? It would harm them more since that would mean there will be no more sats, no 5k starting stack since they wont be special/red. See if time slot shuffling helps the struggling ones before you do anything else.
* Free ideas like
1) Mentioning 1st prize along with gtd prizepool in these low field daily 27s/weekly 82s. Experiment this in 8game/horse. You have nothing to lose.
2) Change their tourney names. Daily Stud, Daily Badugi, Daily NL 2-7 Single Draw sounds so obvious/boring. Have them named something interesting like All-rounder 8 game, Studious Stud, Breaking Badugi, Draw me Lo, Draw me Hi, Razzamatazz, Game of Limits - HORSE, Know your Limits - Holdem for example.
3) Introduce player badges like - Mixed game Specialist, NL Holdem Specialist, Omaha Specialist - ofcourse this would require development but you wont have to spend as promotion money.
* Mixed game schedule: All I want you is to add 3 tourneys(each from badugi, triple draw, single draw).
Other questions:
1) Will there be red zooms in the future?
$5.1 NLHE Hyper Schedule
2) Any reason why they are so close to each other? Imo 08:30 should go to 09:30(and not 08:45 coz players looking to play 08:30 will play 08:45).
And 22:30 should move to 20:30 or 21:30 to balance the big gap. You could also make one of them PSKO.
1) When you ask us to complete challenge(s), please don't give us all-in shootout freeroll tickets but instead give us instant cash rewards.
2) Double the guarantees of all mixed game mtts during the promotion.
3) Difficult challenges like win 2 or dailies/weeklies in a day like I already mentioned before, would be so nice.
4) Ring game offerings(Please forward this to Ring games manager): NL 2-7 SD has min stakes of $0.25/$0.50 - not everybody can afford to play this. You could have added $0.05/$0.10 during the promotion and if they do well, continue offering that stake. Also if possible make them antes.
* Some of the dailies/weeklies are doing decent. Why turn all daily 27s/weeklys 82/215 non red just because of 3-4 variants are not doing well? It would harm them more since that would mean there will be no more sats, no 5k starting stack since they wont be special/red. See if time slot shuffling helps the struggling ones before you do anything else.
* Free ideas like
1) Mentioning 1st prize along with gtd prizepool in these low field daily 27s/weekly 82s. Experiment this in 8game/horse. You have nothing to lose.
2) Change their tourney names. Daily Stud, Daily Badugi, Daily NL 2-7 Single Draw sounds so obvious/boring. Have them named something interesting like All-rounder 8 game, Studious Stud, Breaking Badugi, Draw me Lo, Draw me Hi, Razzamatazz, Game of Limits - HORSE, Know your Limits - Holdem for example.
3) Introduce player badges like - Mixed game Specialist, NL Holdem Specialist, Omaha Specialist - ofcourse this would require development but you wont have to spend as promotion money.
* Mixed game schedule: All I want you is to add 3 tourneys(each from badugi, triple draw, single draw).
Other questions:
1) Will there be red zooms in the future?
$5.1 NLHE Hyper Schedule
Code:
00:30 1K Gtd, 2 max 01:45 PSKO $4K Gtd, 6 max 02:45 $1.5K Gtd 03:45 $1.5K Gtd, 6 max 07:30 $2.5K Gtd 08:30 $3K Gtd 08:45 $3K Gtd 10:45 $4K Gtd, 6 max 11:30 $4K Gtd 13:30 $5K Gtd 14:30 $5K Gtd 16:30 $7K Gtd 17:30 $5K Gtd 22:30 $2.5K Gtd 22:45 $2K Gtd 23:15 $1.5K Gtd, 6 max 23:45 $1.5K Gtd
And 22:30 should move to 20:30 or 21:30 to balance the big gap. You could also make one of them PSKO.
The red mixed games just do not perform well enough to warrant their status as red tournaments, especially when I'm considering some changes to how majors look in the lobby in the future. The MTT satellites do not perform well either, so I don't think their already small prize pools are dependent on their current red status.
Should the $27 Daily FL Hold'em look the same as the Sunday Million in the lobby?
I agree with anuj22, mixed games didnt have much support in the past, weve got the Dailys and the Draw Week.. But seriously.. I dont know how many times it was mentioned, that we need a display for the number of drawn cards on the table and not in the chat..
That is the main reason why most players dont add these mtts to their multitable sessions, because It takes too much time to scroll in chat and read there how many cards someone traded. Also you should display for games like Razz, Stud, Stud H/L which cards got discarded by other players. Atm when I one tabling these games I do screens to remember how many of my outs got already removed etc.. Which totally sucks.
U cant tell me that it would be a hard thing to implement these stuff. Ive had conversations to many players on skype who played mixed games in the past and nearly all of them didnt want to play them because of these 2 things.
Furthermore we need a dynamic blindstructure for Mixed games and ~4-5 additional blind levels. Another thing is, that Limit Hold em is completely killing Horse and 8 game in the late stage. Limit Hold em has the same average amount of Big Blinds like all the 10.20 $ Hyper Turbo Limit Hold em MTTs have thats why all the regs timing out their timebank during that game on FTs.
It always feels like:
Razz - turbo
Stud - turbo
Stud H/L - turbo
Limit Hold em - Hyper Turbo
Limit Omaha H/L - Hyper Turbo
In addition to that I am the same opinion like anuj22 we def. need something special for mixed games like a Leaderboard or another permanent promo.
Well till yet it felt like talking into a wall when complaining about mixed games.. This will be the last time I complain about these things, because its just obv. that u could easily increase the traffic of all these games with easy changes and you haven`t done anything yet. If you just look at for example 5 Card Draw MTTs you would see how much potential these games have.. each MTT has arround 100 runners as well as Single Draw has a lot of potential.
In Bulgaria, Russia, Ukraine, Bosnia, Argentinia for example 5 Card Draw, Tripple Draw and Single Draw enjoy a high status, because many fun players there play these games instead of NL Hold em with their friends.
That is the main reason why most players dont add these mtts to their multitable sessions, because It takes too much time to scroll in chat and read there how many cards someone traded. Also you should display for games like Razz, Stud, Stud H/L which cards got discarded by other players. Atm when I one tabling these games I do screens to remember how many of my outs got already removed etc.. Which totally sucks.
U cant tell me that it would be a hard thing to implement these stuff. Ive had conversations to many players on skype who played mixed games in the past and nearly all of them didnt want to play them because of these 2 things.
Furthermore we need a dynamic blindstructure for Mixed games and ~4-5 additional blind levels. Another thing is, that Limit Hold em is completely killing Horse and 8 game in the late stage. Limit Hold em has the same average amount of Big Blinds like all the 10.20 $ Hyper Turbo Limit Hold em MTTs have thats why all the regs timing out their timebank during that game on FTs.
It always feels like:
Razz - turbo
Stud - turbo
Stud H/L - turbo
Limit Hold em - Hyper Turbo
Limit Omaha H/L - Hyper Turbo
In addition to that I am the same opinion like anuj22 we def. need something special for mixed games like a Leaderboard or another permanent promo.
Well till yet it felt like talking into a wall when complaining about mixed games.. This will be the last time I complain about these things, because its just obv. that u could easily increase the traffic of all these games with easy changes and you haven`t done anything yet. If you just look at for example 5 Card Draw MTTs you would see how much potential these games have.. each MTT has arround 100 runners as well as Single Draw has a lot of potential.
In Bulgaria, Russia, Ukraine, Bosnia, Argentinia for example 5 Card Draw, Tripple Draw and Single Draw enjoy a high status, because many fun players there play these games instead of NL Hold em with their friends.
Overall, the popularity of these games is what hurts their participation. I just need to do better with what we have!
ya i think sko is a perfect replacement for that tourney... the only ones are 320 (one day a week), 22 and 10.50... and none are turbo and i think skos would play better as a turbo anywyas... the participation would increase a lot in that slot'
if that doesnt happen, making the 55t 6m later in the day a sko would work really well too
if that doesnt happen, making the 55t 6m later in the day a sko would work really well too
@S500 I think thats a great idea, tourney takes forever as is and i skip it often (like many others) for just this reason
Very much agree something should be done with that 55t reentry, dont think I've played that or the 54tko in quite a long time
Edit: Also still think there needs to be something done with the timeslot post B162. I'm not really sure what (havent thought about it in a while either) but I've literally not played past the B162 yet this yr and I've played more games than anyone this yr on stars at $15+ stakes and am looking for a reason to continue loading, but haven't found one yet apparently
Very much agree something should be done with that 55t reentry, dont think I've played that or the 54tko in quite a long time
Edit: Also still think there needs to be something done with the timeslot post B162. I'm not really sure what (havent thought about it in a while either) but I've literally not played past the B162 yet this yr and I've played more games than anyone this yr on stars at $15+ stakes and am looking for a reason to continue loading, but haven't found one yet apparently
yes, please!
I really like the idea of adding StarsCoin tourneys. 1000, 2500, 5000 buyins would be fantastic and I think recreational players would really enjoy them. Run them on Saturdays please
Players could just convert the coins into cash and register the Big55, or whatever, but StarsCoins tourneys would feel more like freerolls with less nerves for people playing games bigger than their ABI
I really like the idea of adding StarsCoin tourneys. 1000, 2500, 5000 buyins would be fantastic and I think recreational players would really enjoy them. Run them on Saturdays please
Players could just convert the coins into cash and register the Big55, or whatever, but StarsCoins tourneys would feel more like freerolls with less nerves for people playing games bigger than their ABI
- Extend late reg 320 wednes from 2h15 to 3h? You can reg bigs till 125/250, why not this one?
- What also was a nice promotion; was the double vision 6max versions. SWU/SM/SS ect all had a 6max pairing.
- And agreed, 44t, 55t, 33t, 54ko can have a touchup. I don't care what. Slap PKO on it if that's what it takes to get some fish in it.
- What also was a nice promotion; was the double vision 6max versions. SWU/SM/SS ect all had a 6max pairing.
- And agreed, 44t, 55t, 33t, 54ko can have a touchup. I don't care what. Slap PKO on it if that's what it takes to get some fish in it.
The Double Vision 6-max tournaments were one of our experiments with regards to 6-max versus 9-max. It proved to us that 9-max is more popular.
Certainly as a lower stakes player the idea of a regular Sunday structure like the minis that you ran over Christmas is very appealing.
I also disagree that running them on a weekly basis would dilute the prize pools. Think there are more than enough people interested in playing 11-22 dollar buyins to make the 10% of the Sunday major prize pools.
This is something that has to happen!!!
I also disagree that running them on a weekly basis would dilute the prize pools. Think there are more than enough people interested in playing 11-22 dollar buyins to make the 10% of the Sunday major prize pools.
This is something that has to happen!!!
Noted, but I think the player base tends to disagree with you here.
I was considering this before the idea to make them re-entry. Any feedback?
Lastly, as I said before, I'll be around this weekend in case there is lag, but we anticipate that the situation should be much improved. If it is not, I'll shift start times where appropriate.
edit: nvm, giveup
You and I have will plenty of conversations this year! The impetus for changing Omania to 6-max is not based on data. I do not think 9-max has worked very well and changing it is a risk. Also, we do not have any 6-max umbrella brands and will not have a NLHE 6-max umbrella brand. It seems a natural strategic change to make and will give it some much needed unique qualities. I'm open to more thoughts but I currently think having daily red tournaments which are 6-max and multi-stack will be a nice change of pace.
The n-stack idea for Omania is great and gives players more bang for their buck. I'm still on the fence about it being 6max. You said your data in the 320 double vision detemined 9max was more popular. Can you not alternate between 6max and 9max every other day so players get to play both?
I'm not against changing the status quo, and your suggestions are always well thought-out. That said, it is typically a matter of bandwidth. Non-NLHE games are lower on the totem pole, so to speak. They need an intense focus and keen eye. I'll do my best to give them the attention they need in 2016.
I understand your argument about being lower on the totem pole, but from a bang for the buck perspecive, adding more NLO8 hypers to the schedule will show big returns for the amount of time (a few hours?) it would take out of you and your team's time. I've already mapped out a rough schedule that needs to be implemented.
Maybe I'm not asking the right question. What exactly is Pokerstars' view on NLO8 hyper MTTs since their expansion last year? Are you guys open to adding a more complete schedule that consists of micro stakes and high stakes?
Imo, you guys are missing out on a ton of rake by not having more of these in the lobby. The player pool is definitely there.
Can you specify if this was in reference to adding more NLO8 hypers or making the 5.50 rebuy an 11 rebuy?
Why wait until july for micromillions?? Is there another series that will serve the same purpose in the meantime?
WTF??????????????????????????????????????????????? ???????
I definitely think the $60 90mans should be PKO, though. It will encourage lower buying players to jump in the game, and it falls right in line with the other 90man PKO sngs.
The red mixed games just do not perform well enough to warrant their status as red tournaments, especially when I'm considering some changes to how majors look in the lobby in the future. The MTT satellites do not perform well either, so I don't think their already small prize pools are dependent on their current red status.
Rather than moving them around to include the Asian/Oceanic timezone, they were kept in their timeslots and guarantees just kept decreasing over time.
If these were made non-Red, they will continue to die a slow death.
Leveraging the existing tournaments into the gotw promotion that FTP had would be a great way to grow these games.
If the Sunday Million is the type of tournaments that should be red, then there shouldnt be more than 20 total red tournaments in an entire week.
Sad to hear that the plan is to make them non-red. I feel they weren't given much of a chance to suceed as they were arbitrarily placed in the timeslot of the former weekend $82/$215 and not heavily promoted (Stud Week and Draw week were the instances they were promoted).
Rather than moving them around to include the Asian/Oceanic timezone, they were kept in their timeslots and guarantees just kept decreasing over time.
If these were made non-Red, they will continue to die a slow death.
Leveraging the existing tournaments into the gotw promotion that FTP had would be a great way to grow these games.
There definitely needs to be a balance, but comparing any tournament to the Sunday Million isn't going to be a fair one.
If the Sunday Million is the type of tournaments that should be red, then there shouldnt be more than 20 total red tournaments in an entire week.
Rather than moving them around to include the Asian/Oceanic timezone, they were kept in their timeslots and guarantees just kept decreasing over time.
If these were made non-Red, they will continue to die a slow death.
Leveraging the existing tournaments into the gotw promotion that FTP had would be a great way to grow these games.
If the Sunday Million is the type of tournaments that should be red, then there shouldnt be more than 20 total red tournaments in an entire week.
Infact if you don't want them to be red anymore, just dont make them non-red like the others which only display gtd prizepool under its name, let them still be special but give them new color or new names like I mentioned earlier. Also keep the sats pleaseee.
Spoiler:
BTW, your Spin & Go All-in Shootout: also looks the same as the Sunday Million
Anyone know what happened to the 4max hyperturbo shootouts to satty into all tournaments happened? They vanished today.
Hey guys, there is an internal error or something of the like with the sats which is why they aren't in the lobby. I and daddyrnac realized we were literally missing money in our cashier after our sessions so we contacted Pokerstars Bryan and he removed them while they investigate the situation...clearly the correct play
All of you should check your results to make sure you're not missing money; not sure if the problem was isolated to just a certain 6max cash hyper sat or anything like that
All of you should check your results to make sure you're not missing money; not sure if the problem was isolated to just a certain 6max cash hyper sat or anything like that
Yes, we are investigating an issue that has lead to some players not being credited T$ when winning a satellite for a target they are already registered for.
It does not seem to happen for all players, and for the players affected, it is not something that is happening every time.
We will not re-deploy the satellites until we know what has happened, and players will be refunded their missing T$ as soon as possible. All the tournament wins are registered in the system, so it will be possible to find all tournament wins that did not receive a credit.
We apologize for the inconvenience.
Thanks,
Baard
It does not seem to happen for all players, and for the players affected, it is not something that is happening every time.
We will not re-deploy the satellites until we know what has happened, and players will be refunded their missing T$ as soon as possible. All the tournament wins are registered in the system, so it will be possible to find all tournament wins that did not receive a credit.
We apologize for the inconvenience.
Thanks,
Baard
Please consider adding more NLO8 hyper mtts as well as a weekly High stakes NLO8 hyper MTT. NLO8 hypers are the most popular non holdem sng format and anyone who plays NLO8 hyper sngs would also be interested in playing more NLO8 hyper mtts.
Also from 10 05 ET to 12 05 ET the only O8 mtts scheduled during this time are a 7.5 NLO8 turbo PKO and a 7.5 NLO8 hyper. Please add something else for O8 players during this time. My suggestion would be an 82 NLO8 hyper at 10 35 ET and a 27 NLO8 hyper/turbo PKO at 11 05 ET
Also from 10 05 ET to 12 05 ET the only O8 mtts scheduled during this time are a 7.5 NLO8 turbo PKO and a 7.5 NLO8 hyper. Please add something else for O8 players during this time. My suggestion would be an 82 NLO8 hyper at 10 35 ET and a 27 NLO8 hyper/turbo PKO at 11 05 ET
Please consider adding more NLO8 hyper mtts as well as a weekly High stakes NLO8 hyper MTT. NLO8 hypers are the most popular non holdem sng format and anyone who plays NLO8 hyper sngs would also be interested in playing more NLO8 hyper mtts.
Also from 10 05 ET to 12 05 ET the only O8 mtts scheduled during this time are a 7.5 NLO8 turbo PKO and a 7.5 NLO8 hyper. Please add something else for O8 players during this time. My suggestion would be an 82 NLO8 hyper at 10 35 ET and a 27 NLO8 hyper/turbo PKO at 11 05 ET
Also from 10 05 ET to 12 05 ET the only O8 mtts scheduled during this time are a 7.5 NLO8 turbo PKO and a 7.5 NLO8 hyper. Please add something else for O8 players during this time. My suggestion would be an 82 NLO8 hyper at 10 35 ET and a 27 NLO8 hyper/turbo PKO at 11 05 ET
Don't understand the silence since Bryan has added the 82 nlo8 hypers. They are doing ok, especially the psko, their gtd have been increased several times. It would be such a risk-free move too add more both higher and lower stakes.
Just compare the numbers of the $27 nlo8 psko(ET 13:05) and the $27 nlo8 hyper(ET 15:35). the psko regular had 191, while the hyper 141 runners today and given the popularity of psko i am quite sure that the hyper making it psko would beat the regular one.
You have to approach nlo8 differently than other non holdem games or even nlh, as its such a perfect type for making it hyper.
Thats why you see thouasands of nlo8 hyper sngs running daily, while zero nlo8 regular sngs going. People enjoy playing nlo8 hypers and making it psko its one of the most entartaining type of mtts on your site, and its not just me who saying this, jcarver said that several times on his twitch when he played the $82 nlo8 psko hyper mtt, while he is obviously not playing o8 regularly if he plays at all.
So why not give more fun mtts to the people?
FTP introduced On Demand SNGs in 2010 (iirc) and many players have been screaming for them to be rolled out on Stars for at least 3 years, probably more. Now that 180s are all but dead they're your only hope of reviving the multi-table SNG format, though I suspect that's not something you're interested in doing.
Tbh I think in the current state of sng poker (all geared towards faster completion) MTSNGs would fare much better as hypers. 90 or 180man hypers would certainly revitalise my interest in them. Maybe that's just me though.
I think theres a potentially big problem on Stars. Recently I've felt my balance is lower than it should be, maybe weird feeling, just being overly suspicious about Amaya etc but at the end of my last session I won an EPT Seat. I already have a seat, so this is normally credited to T$. I checked my T$ and it was $3000, the seat is worth over $5300.
I sent them a concerned email, they replied:
Hello Patrick,
Thank you for contacting us and allowing us to be of assistance.
We have attached your playing history audit report of January 11th and 12th for your review. This report shows your playing activity, VPP and StarsCoin earnings, movement of funds between tables plus deposits and cashouts to your account. Please note the times shown on the report refers to ET (Eastern Time).
Additionally, this information is now available for request directly from the PokerStars software. To request this information from the PokerStars Lobby screen, select:
'Tools' -> 'History & Stats' -> 'Playing History Audit'
From the audit you can see that when you unregistered from the EPT Seat #1397711643, you were credited T€ 5.300. You subsequently used part of these T€ for tournament registrations in Euro, that is why at some point the balance was T€ 4.246.
Regarding your multiple seats for EPT Dublin, we have forwarded your email to our live event Registrations Team. You will receive a response as soon as possible.
Thank you for your patience.
Regards
xxxxx
PokerStars Support Team
This was obviously not correct as the EPT tournament was the last one that I played in my session, I definitely didn't re-reg anything.
I explained them to this, and they replied again to me something similar, I started to get the feeling, potentially I was wrong, but it didn't make sense to me.
I don't understand how the account was credited 5300 euros
It was the last tournament I played and currently my t$ on my account is $4200, how could this figure be lower than 5309? I haven't used any t$ since completion of the tournament
Hello Patrick,
Thank you for your email.
Before the credit of T5,300EUR for your second seat your T-money balance was of T3,937EUR. This was due to a couple tournaments you played on the 12th January.
I have attached your playing audit for 12th and 13th where you can see this.
The back and forth finished, I really felt like my account was definitely lower than the money it should have been in this occasion, and possible (likely) lower than it should be from other occasions.
I didn't play for a couple of days and then I saw jdawg saying he thought something was wrong with his account balances.
I then get directed to the message below:
http://forumserver.twoplustwo.com/61...l#post49106634
"Yes, we are investigating an issue that has lead to some players not being credited T$ when winning a satellite for a target they are already registered for.
It does not seem to happen for all players, and for the players affected, it is not something that is happening every time.
We will not re-deploy the satellites until we know what has happened, and players will be refunded their missing T$ as soon as possible. All the tournament wins are registered in the system, so it will be possible to find all tournament wins that did not receive a credit.
We apologize for the inconvenience.
Thanks,
Baard"
Pokerstars knew I was really concerned about this issue and they didn't send me any kind of email since they found out about the email. In the thread people are discussing that its 1 table SNG's that were effected and only to some tournaments etc, I'm 99.9% sure I was effected, and I'm confident it will be resolved as its very obvious my t$ didn't change. I do however think theres a chance theres a big software **** up at stars.
- They haven't managed to fix their website going down every 15 minutes on busy days and this has been happening for over a month?
- They weren't able to immediately detect players weren't credited $ from satellite winnings.
Whilst I think its very unlikely that players won't be credited from tournament cashes, I also would have thought exactly the same about satellites. I think this in general just goes to show that PokerStars are way more incompetent then previously, their support is lacking either the capabilities or the resources/information to give quality feedback and the communication between PokerStars and the players is really poor. I think its pretty disgraceful that Stars didn't sent me an email to say they found a problem which may be linked to mine.
There is a very good chance I'm just being very self ego driven and thinking they should deal with me with more importance and competence than they have here, but I suggest everybody to watch their own back rather than assuming "everything will be ok"
I sent them a concerned email, they replied:
Hello Patrick,
Thank you for contacting us and allowing us to be of assistance.
We have attached your playing history audit report of January 11th and 12th for your review. This report shows your playing activity, VPP and StarsCoin earnings, movement of funds between tables plus deposits and cashouts to your account. Please note the times shown on the report refers to ET (Eastern Time).
Additionally, this information is now available for request directly from the PokerStars software. To request this information from the PokerStars Lobby screen, select:
'Tools' -> 'History & Stats' -> 'Playing History Audit'
From the audit you can see that when you unregistered from the EPT Seat #1397711643, you were credited T€ 5.300. You subsequently used part of these T€ for tournament registrations in Euro, that is why at some point the balance was T€ 4.246.
Regarding your multiple seats for EPT Dublin, we have forwarded your email to our live event Registrations Team. You will receive a response as soon as possible.
Thank you for your patience.
Regards
xxxxx
PokerStars Support Team
This was obviously not correct as the EPT tournament was the last one that I played in my session, I definitely didn't re-reg anything.
I explained them to this, and they replied again to me something similar, I started to get the feeling, potentially I was wrong, but it didn't make sense to me.
I don't understand how the account was credited 5300 euros
It was the last tournament I played and currently my t$ on my account is $4200, how could this figure be lower than 5309? I haven't used any t$ since completion of the tournament
Hello Patrick,
Thank you for your email.
Before the credit of T5,300EUR for your second seat your T-money balance was of T3,937EUR. This was due to a couple tournaments you played on the 12th January.
I have attached your playing audit for 12th and 13th where you can see this.
The back and forth finished, I really felt like my account was definitely lower than the money it should have been in this occasion, and possible (likely) lower than it should be from other occasions.
I didn't play for a couple of days and then I saw jdawg saying he thought something was wrong with his account balances.
I then get directed to the message below:
http://forumserver.twoplustwo.com/61...l#post49106634
"Yes, we are investigating an issue that has lead to some players not being credited T$ when winning a satellite for a target they are already registered for.
It does not seem to happen for all players, and for the players affected, it is not something that is happening every time.
We will not re-deploy the satellites until we know what has happened, and players will be refunded their missing T$ as soon as possible. All the tournament wins are registered in the system, so it will be possible to find all tournament wins that did not receive a credit.
We apologize for the inconvenience.
Thanks,
Baard"
Pokerstars knew I was really concerned about this issue and they didn't send me any kind of email since they found out about the email. In the thread people are discussing that its 1 table SNG's that were effected and only to some tournaments etc, I'm 99.9% sure I was effected, and I'm confident it will be resolved as its very obvious my t$ didn't change. I do however think theres a chance theres a big software **** up at stars.
- They haven't managed to fix their website going down every 15 minutes on busy days and this has been happening for over a month?
- They weren't able to immediately detect players weren't credited $ from satellite winnings.
Whilst I think its very unlikely that players won't be credited from tournament cashes, I also would have thought exactly the same about satellites. I think this in general just goes to show that PokerStars are way more incompetent then previously, their support is lacking either the capabilities or the resources/information to give quality feedback and the communication between PokerStars and the players is really poor. I think its pretty disgraceful that Stars didn't sent me an email to say they found a problem which may be linked to mine.
There is a very good chance I'm just being very self ego driven and thinking they should deal with me with more importance and competence than they have here, but I suggest everybody to watch their own back rather than assuming "everything will be ok"
stars support is just hopeless now compared to 2 years ago. Have been sparring with support for 2 weeks now trying to resolve a rather simple issue and how it basicly goes is i email with the problem i wait 48 hours for a response that doesn't help me at all i fire one back wait another 48 hours then they offer me a solution to a problem i dont have.
Its just painful and sorry for the rant its not a mtt issue but is it to much to ask to have a corraspondance with a intelligent support rep and not take 6 days for 3 emails.
No one cared you didnt have phone support when email support wasnt this feeble but maybe you should get a call centre on the go.
Its just painful and sorry for the rant its not a mtt issue but is it to much to ask to have a corraspondance with a intelligent support rep and not take 6 days for 3 emails.
No one cared you didnt have phone support when email support wasnt this feeble but maybe you should get a call centre on the go.
A call centre would now be the most sensible option, hands down. Come on stars. Standard customer care despite telecommunication costs. There's enough money on stars' end to fund this simple connection between players and support.
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