To me this is the problem:
You cannot have your site being inaccessible to players for close to an hour and then refund those players based on their equity not at the time of the disconnection but at the time of the server restart.

This is also ridiculous:

Yeah, all kinds of possibilities are in play. But if I had 10 BB at the time of disconnection and I blinded out by the time of the server restart, then I am SOL and I don't get a dime. That's not a fair resolution and that's not what players approve of. Players approve of handing out refunds based on the time play stopped, not when PS got its act together.

Here we go again

So now when I for once could steal some blinds, you pause it after 6 hands. haha

https://www.pokernews.com/news/2018/...t=pn-hp-hero-3

Coverage of the fiasco on pokernews.

"The PokerStars client had suffered much wider problems well before the tournament was canceled but played on for a bit before the cancel tournament button was pushed. During that time, solely players from Bulgaria, Belgium, the Czech Republic, and Romania were able to play. So when the payouts were distributed in the canceled tournament, players from those four countries got the biggest sum. They were able to sit in and got rewarded the blinds and antes automatically as the rest could not connect."

Is it down at the moment?

What about all the Belgian and Romanian players who have massive stacks from the phase ones. Look at the $2.20 day 2 so far I don't think 570,000 is possible without cheating. Top 6-7 players all from those countries. Biggest player not from those countries is only 330,000. I would like to know what they are going to do about it. It looks like they cancelled some of the phases but not all.

Stars is obviously merging with ACR and this is their way of announcing it.

hahahaha love it

hey guys noob question but does stars keep track of winnings going into ur account that you can request? ive been refunded 3 times from stars without knowing how much they have refunded me,

Thanks

You should get an email after every single refund with all the details.

thank you

Obviously its paramount that the chops from Sunday get corrected and I'm also hoping this is a problem that will get taken care of very very soon.

However can we talk about how these chops heavily favour the shortstacks and do not take into consideration certain factors? I have been both the victim and beneficiary of this so I'm not really arguing my self interest.

Just even chopping half the prizepool with the field is a huge deal and in my opinion does not fairly reflect the equity worth of a stack, you can look in the lobbies for countless examples of people having 4x/5x a stack of somebody else and only receiving 1.8/2.4x the money.

Also that the bounties which people have earned are lunged back into the prizepool seems incorrect, surely you should just get your own bounty like you do when you win the tournament?

Just realized Stars is getting very rich with these cancellations due to the way PKO's are being handled.

The Stars cancellation policy mentions that you receive your knockout bounty, this is fair because it doesn't gain or cost Stars anything. But what you actually get back is your starting bounty, also when the tourney is rolled forward and busted players receive nothing. Thus Stars gets to keep all the build up bounties of the players still in the tournament.

Has anyone gotten his actual bounty returned?


Policy

Roll Forward (Players are in the Money)
When a tournament is cancelled, and players have already reached the money, we refund each remaining player his tournament fee (and knockout bounty if appropriate), and then divide up the prize pool based on the following formula:

Each player receives the minimum prize not yet awarded at the time of cancellation
The remainder of the award pool distributed is distributed proportionally according to the chip count


Actual calculation

Dear XXX,

Tournament #XX has been cancelled due to technical reasons.

When a tournament is cancelled, and players have already reached the money, we refund each player their tournament fee, and then divide up the prize pool based on the following formula:

- each player receives the minimum prize not yet awarded at the time of cancellation
- the remainder of the award pool distributed proportionally according to the chip count

At the time of cancellation there were 22 players remaining, and your chip count was 85,778.00. Total chips in play were 2,667,000.00. The remaining prize pool was USD 7,561.42 and the minimum prize was USD 53.32.

Prize pool to be divided equally: USD 53.32 * 22 = USD 1,173.04
Prize pool to be divided based on chip count: USD 7,561.42 - USD 1,173.04 = USD 6,388.38

Your share in money equally divided: USD 53.32
Your share based on your chip count: USD 6,388.38 * (85,778.00 / 2,667,000.00) = USD 205.46
Your entry fee refunded: USD 2.00
Your bounty fee refunded: USD 10.00

Total money refunded to your Stars Account: USD 252.14

Tournament #2379086531 has been cancelled due to technical reasons.

When a tournament is cancelled before players are in the money, we refund each player their tournament fee, and then divide up the prize pool based on the following formula:

- 50% of the award pool distributed evenly between remaining players
- 50% of the award pool distributed proportionally according to the chip count

At the time of cancellation there were 104 players remaining, and your chip count was 199,742.00. Total chips in play were 7,150,000.00.

Prize pool to be divided equally: USD 91,062.50 / 2 = USD 45,531.25
Prize pool to be divided based on chip count: USD 91,062.50 / 2 = USD 45,531.25

Your share in money equally divided: USD 45,531.25 / 104 = USD 437.80
Your share based on chip count: USD 45,531.25 * (199,742.00 / 7,150,000 .00) = USD 1,271.95
Your entry fee refunded: USD 30.00
Your bounty fee refunded: USD 250.00

Total money refunded to your Stars Account: USD 1,989.75.

We apologize for the inconvenience.

I think everybody gets their starting bounty back and the remaining bounties are added to the prizepool? This is the BB530. Total prizepool was 143,000,000

With 104 players left, 104*250 = 26000. So that leaves (143-26) 117,000,000. I'm assuming the other 26kish are bounties people have already collected on and thus have already been taken out of play.

^^
Yeah, you're right. They could have made that clearer in their policy and emails but it's fair.

[QUOTE=OzzyM;54152846]



Crazy:
Stars have removed the $215 Bounty Builder from the completed/cancelled games off Sunday. They know they f,c,ked up

Wtf is Stars even doing, it's insane that this issue has even gotten this far. Literally take the winnings and chop them PROPERLY, why is this so hard? The "winners" can eat a dick, they didn't win **** and everyone knows that.

Not crazy at all, Stars always removes finished non-major tourneys after 48 hours.

Meanwhile Stars didn't pay my cashout for over 24 hours, the longest since I can remember. That's probably because they're pausing cashouts to try to get most wrongfully payed out money back.

This.

Its actually scary that the integrety of the game, the safety of players who deposit and play on the worlds largest pokersite doesent have a more reliable securitynet than this when issues happen.

Same here with cashout. I cashed out my big chunk of roll due to these attacks, don't feel too safe with all this going on + stars decisions to deal with these issues.

Any chance of getting someone better in here repping Pokerstars then Luke? clearly he doesn't give F**K, has more days off then Santa Claus.

My read is that Stars finally decided to pay out everybody from the point when the issues started so let's stop complaining; that ruling is not unfair. Computer issues suck, but happen. Let's cross fingers on the coming weeks. I hope this is not going to be an ACR path of destruction .....................

Again?

ffs, i'm on the river with the nuts, just click back the raise for allin, and connection breaks... let's see how this ends