Quote:
Originally Posted by PokerStars Luke
Hey all,
I'm investigating the cause of the weekly Phase 2 cancellation. I'll provide an explanation as soon as I am able but my best guess at the moment is that it is an issue with the server restart. Tomorrow I will confirm that the roll forward which occurred at cancellation was accurate.
I have been able to confirm that the issue was caused in the server restart. While typically the minimum entrants requirement for a final Phase is based on the sum of players in all Phases, it seems to have been changed to the sum of players in the final Phase. In this instance, the minimum entrants was set to 5,000 (typically much more than necessary since the tournament has between 9,500 and 11,000 total entrants each week), but the system now looked at the number of players in the final Phase (1,064) and decided it was not enough to run the tournament.
The tournament will not cancel again.
I apologize for the inconvenience and can relate to how frustrating it must have been in the middle of a Sunday. It was frustrating for me as well because I could not simply schedule another one to start soon after with an adjusted minimum entrants due to the fact that it was a Phase tournament.
Quote:
Originally Posted by bergeroo
How can I see how much money I was awarded for the phase tournament that was cancalled. I assumed they just did a chop like any usual tournament cancellation. Was at a hectic sunday time and didnt get chance to work it out or see what happened...
The tournament is still in the client (1476099076). It was rolled forward and all players received a rake refund. I've just confirmed that you received a credit.