Quote:
Originally Posted by LostOstrich
using the words "******ed" and "unprofessional" in one post seems bizarrely ironic to me..
I really think some of you guys are over reacting. I've had some bad lag experiences recently, but it's clearly a sporadic problem (I didn't suffer any lag at all this sunday for example), only a handful of Stars customers are actually complaining and even then not all at the same time. Rolling back software seems a drastic, expensive, last resort option and the cold truth might be it just isn't cost-effective to them. By all means let's keep the pressure on them to both fix the mysterious problem and compensate players who are affected by it, but there's just no need for such aggro language. Even if only because it achieves nothing anyway.
Obviously I am being totally unprofessional, but the difference is I have no obligation to be professional here whatsoever. I am a disgruntled customer, not a business entity.
We are not over reacting. We have been forced into losing an absolute ton of equity, totally against our will and out of our control, whether it be because we have timed out / inadvertently folded hands, inadvertently left tournaments because we were not able to rebuy in time, had to change our style of play due to the lag (specifically, playing a lot tighter), etc etc.
Support mostly tell us that it's a problem on our end, or with the internet in general, which is a total fabrication. Some people are told they will get refunds eventually. Some have been told they will get no refunds. Some people are already being granted refunds. Total disparity.
The matter about only a handful of people reporting the issue has been extensively covered. Please re-read thread. It is incredibly likely that many many people are also suffering from this issue but have not reported it, for a plethora of possible reasons, all mentioned somewhere or other in this thread.
Rolling back the change that started this issue is not a big process, especially if they have any sort of competent Change Management procedure, it would require a few button clicks. I know this from extensive experience in the field, which I have already mentioned. It is totally absurd that this has not even been considered. I cannot understand how Stars developers cannot grasp the concept that adding an algorithm, a potentially very inefficient algorithm, that constantly refreshes the prizepools in real time, over 100's (possibly 1000's) of tournament instances
simultaneously has likely had a very large impact on server load, and is incredibly likely that this is a huge contributing factor to the overall issue.
It literally boggles my mind how anyone can possible be trying to defend Stars on this issue.
I feel like a broken record, this has all been said before.
Last edited by C-Unit; 03-27-2012 at 02:07 PM.