This is totally standard for me. As my cards are dealt there is a tiny lag and the second card shows before the first card. It happens more often than the cards being displayed in the correct order.

i've never experienced that...try turning off your animation and seeing if that helps, as i play with no animation

We're all frustrated but you're going to accomplish nothing by continually referring to Stars/their employees as "******ed" which you've done several times itt.

I think you should be grateful that Bryan continues to acknowledge your posts given the tone of some of them.

I'm saying it how it is. They are ******ed. This whole situation is ******ed, and the entire way they have approached/handled it is ******ed. I'm not going to dress it up and dance around on eggshells about it, because there's absolutely no need. I come from a corporate background, I am big4 trained, I have done IT audit/consultancy for many blue chip clients, and in my time in that field I feel I gained a good grasp of how a professional, multi billion dollar company is supposed to behave, especially with regards to their Change Management and other IT processes. Thus I feel that their utter unprofessional attitude and downright incompetence on this matter justifies calling Stars out on this in the most withering terms. Sorry if I offend you, not sorry for doing it.

http://en.wikipedia.org/wiki/Change_management_(ITSM)

using the words "******ed" and "unprofessional" in one post seems bizarrely ironic to me..

I really think some of you guys are over reacting. I've had some bad lag experiences recently, but it's clearly a sporadic problem (I didn't suffer any lag at all this sunday for example), only a handful of Stars customers are actually complaining and even then not all at the same time. Rolling back software seems a drastic, expensive, last resort option and the cold truth might be it just isn't cost-effective to them. By all means let's keep the pressure on them to both fix the mysterious problem and compensate players who are affected by it, but there's just no need for such aggro language. Even if only because it achieves nothing anyway.

you are WAY overestimating how difficult it is to roll back software.

difficulty isn't the point. Zoom has been launched recently...

Started at 1pm. Lag was fine until 6pm at which point the freezing began

How is that ironic? Do you mean incompatible? Either way you are mistaken. ******s can be unprofessional, at least its conceptually possible.

And that zoom has been launched recently is irrelevant to the question of whether stars ought to roll back the software. Sure, they are a buisness, and profit is their goal, but they have a moral obligation to roll it back--even if it hurts their profit--at least if there is any chance that doing so will solve the lag issues for the company's largest source of rake.

Obviously I am being totally unprofessional, but the difference is I have no obligation to be professional here whatsoever. I am a disgruntled customer, not a business entity.

We are not over reacting. We have been forced into losing an absolute ton of equity, totally against our will and out of our control, whether it be because we have timed out / inadvertently folded hands, inadvertently left tournaments because we were not able to rebuy in time, had to change our style of play due to the lag (specifically, playing a lot tighter), etc etc.

Support mostly tell us that it's a problem on our end, or with the internet in general, which is a total fabrication. Some people are told they will get refunds eventually. Some have been told they will get no refunds. Some people are already being granted refunds. Total disparity.

The matter about only a handful of people reporting the issue has been extensively covered. Please re-read thread. It is incredibly likely that many many people are also suffering from this issue but have not reported it, for a plethora of possible reasons, all mentioned somewhere or other in this thread.

Rolling back the change that started this issue is not a big process, especially if they have any sort of competent Change Management procedure, it would require a few button clicks. I know this from extensive experience in the field, which I have already mentioned. It is totally absurd that this has not even been considered. I cannot understand how Stars developers cannot grasp the concept that adding an algorithm, a potentially very inefficient algorithm, that constantly refreshes the prizepools in real time, over 100's (possibly 1000's) of tournament instances simultaneously has likely had a very large impact on server load, and is incredibly likely that this is a huge contributing factor to the overall issue.

It literally boggles my mind how anyone can possible be trying to defend Stars on this issue.

I feel like a broken record, this has all been said before.

Once again, we apologize for the inconvenience caused by our server issues. Fortunately, they are a very rare occurrence at PokerStars.

haha ok

a) It should not have been launched while this is going on. All focus should have been on fixing this issue, not launching new ways of lining their pockets.

b) Previous changes can easily be removed without affecting functionality implemented by later changes. That is, if they have any sort of competent Change Management procedure, as I've already discussed.

I already did that, but I will mention FTP as an example again (having no interest in promoting them, but trying to show things from different view).

Again, as far as I can remember (correct me if I'm wrong) there was no BETA for Rush poker in the beginning. They just released it, probably made few changes later, but it wasn't BETA...

Pokerstars have for few months now Hotkeys... BETA! Now they released Zoom poker... BETA! All that makes me thinking that their developers team is employing two people/programmers or less, whose are working on a one project at the time... Therefore when their main goal was to release ZOOM poker, they were working on that subject (telling us by the same time, there are no problems by their side with lags...). For me it looks like there are just focused on implementing new 'cool' options to the soft as soon as possible, but treating us/all customers like beta testers - 'we will release this cool thing out and when we mess it up, just let us know - maybe we will work it out'.

Summing it up, it's just one BIG incompetence... I can't tell is it worth to roll back software before those changes that probably made all that sh** (probably from a P* perspective it's not), but just PLEASE pokerstars - FOCUS on that problem and solve it!!! I can't even think of possibility that this problem could occur when SCOOP will start...

I hadn't been experiencing much lag before Sunday and then today it has been nearly unplayable. One in five hands I am having my timebank run down for every decision on each table. I assumed people were over reacting ITT but it is very bad indeed. I have been averaging around 8 tables and don't use any third party software or anything like that.

had the worst lag ever earlier, was almost impossible to play. luckily it has gone away

lag was super bad for me a couple of days ago 22-23rd March. Playing 45 mans I was playing 8 tables towards the end of the session and got lagged out on everyone, not being able to click 'I'm back' for about 15-20 minutes, by the time I got back I had either finished or lost a large proportion of my stack.

so tilting to play a session, things look good and then the lag strikes.

taking a week or so off from pokerstars to chill, hopefully things will be better by SCOOP.

this is getting ridiculous.

Just an anecdote for the record: I'm playing one table in an MTT right now (8-10 pm EDT), while running no other software. I've been lagged out twice in the session and had a couple of shorter lags. Not terrible, but suggestive of a continuing problem.

Haven't played in 10 days now and my feet are starting to get a little itchy.

Again, I am not going to play until everyone in here reports that there is no more lagging.

This is ****ing pathetic from Stars and I am praying FTP2 makes an appearance shortly so I never have to play on this site again.

Cant believe it has been going on for this long and nothing worthwhile has been done about it. The Stars IT department should be sacked, along with their customer services reps who have dealt with the emails regarding this issue.

Constantly blaming their customers computers/connections for this matter was/is a joke. Also making up various reasons as to why the problem is occurring.

C-Unit, PM me if you find a way of doing something about this abhorrent treatment that we have received. I am willing to do anything possible to make sure someone pays for all of this. Whether it is offering my time or contributing monetary assistance towards whatever can be done.

Get a grip stars.

Lag was really bad in late March- definitely cost me a few bucks, but has been less bad lately.

My main annoyance is how sluggish the bet slider is- often PS hands for a bit while i'm adjusting it. This has caused hands to be folded.

Especially irritating in turbos, where the time bank isn't activated automatically. There appears to be a second or more lag between when i hit the time button and when my time bank gets activated. This has led to folded hands.

I'd be up in arms about this but I just moved out of the US and playable poker > no playable poker

I'm sorry that you missed out on this hand, however the time bank does not activate for players who are disconnected.

From: http://www.pokerstars.com/poker/room/policies/ (relevant portion bolded)

Time Bank

1. Each player will be allocated a time bank which allows the player extra time to make a decision.
   1. The time bank depletes as it is used. If a player elects to use his or her time bank, other players at the table will be notified.
   2. If a player fails to act in time, the time bank will be activated automatically if the following conditions are met:
      1. The player is connected to the system when his or her time expires; and
      2. The player has money invested in the pot (blinds and antes are considered as money invested in the pot)
   3. The time bank cannot be manually extended or replenished by PokerStars.

I cannot believe that after all the recent posts this is what you came in here to write.

yeah wtf

played tons of super tuesday satelites and other 3xr yesterday, needless to say this didnt went well
when i got to ~20 tables it was barely playable coz of all the laaaagg

also advising anyone to write a formal lag-complaint @ support@pokerstars.com

despite the answer ure getting will just be techno-jibberish/"its ur fault", i hope they track the increasing numbers of complaints and finally increase their efforts.

srsly ill bump this thread every day/after every sess till the lag is gone! (or till i stop playing on stars)

Are you trolling this thread, Bryan? Has it come to that?

I think demetri made a fair point