So I wanted to get the PS bonus.
But I had cashed out just 1 hour before the beginning of their promotion, and before I knew anything about this new bonus.
Seems like PS won't allow me to obtain this bonus: here are the last messages we exchanged:
Me:
Hello, and sorry once again.
But I think there is a misunderstanding here. I'd like to explain one last
time.
"Qualifying period for the reload bonus is from February 11 at 12:00 ET to
February 18 at 23:59 ET
If you cash out any amount from your PokerStars account during the Bonus
Period, but prior to making a qualifying deposit, you are ineligible for the
deposit bonus."
It finally appears I received confirmation for my cash out February 11 at
11:00 ET (17:00 European time)
This is BEFORE the beginning of the qualifying period.
So, it clearly appears I should be eligible for the reload bonus.
Of course, money has been wired on my account on the February 12, but my
request was made on the 11.
Here's the copy of your e mail as a proof, I hope it enlightens the
situation
I should have checked the hour of your mail before, confusion came for me
from ET, which I thought was "European Time" (I supose it's more something
like Eastern Time)
Could you now give me the permission to cash in for 1000$ so I can begin to
clear this damn bonus, please?
Thanks,
Retam012
"Cashout request time: 2009/02/11 11:00 ET"
Them:
Hello Jean,
Thank you for your further email.
Yes, we can confirm that your cashout was processed at 11am ET yesterday.
This was the time this promotion started. We are truly sorry, but we
cannot offer this bonus in your case.
In terms of this promotion, the 'bonus period' started yesterday and this
rule cannot be waved.
Thank you for your understanding. If there is anything else we can help
you with, please let us know.
Regards,
Beatriz A.
PokerStars Support Team
Me: I'm sorry, but 11:00 is 1 hour before 12:00, so this is 1 hour before the
beginning of the promotion.
I can't believe you pretend it's not.
JFD
What do you think?