Hello all,
Another week has passed, so it’s time to look what’s happened in the thread since my last post.
Quote:
Originally Posted by PS ICANTSNG
Baard at what stage will u address my e-mails regarding missed tournaments, you haven't even bothered to reply, its great to see you refunding some players, however given i e-mailed about this problem 6months ago and now again and yet you dont reply to a personalised e-mail, do you refund those who where affected by hundreds of $, yet ignore me because you know my figure will be in the many thousands?
Its becoming glaringly obvious pokerstars has an issue here and i think blaming every player from every country for there internet connection is laughable
After I made the post in the thread where this issue is discussed, I have received a couple of log files which I have passed along to our developers.
As we speak, they are trying to figure out what causes this problem and I will let you know as soon as I hear back from them.
As for refunds, you will only get those if you proactively contact support with a list over the tournaments that you were prevented from playing. Unfortunately, there are no automated ways for us to do that for you.
Quote:
Originally Posted by mato4
Im just curious why is that 30$ KO turbo sng has percentually higher rake than 15$ KO turbo sng. Everywhere I see rake lowering with stakes moving up. Maybe you can give me some explanation?
Cheers
It is true that the rake percentage generally goes down as the stakes increase. However, the rake for $15 and $30 is meant to be the same in terms of percentage. Differences are therefore due to rounding .
Thanks
Baard