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As you said, the site has 10x players we have, of course we can't run as many tournaments
I agree, but I still think there is demand for MTTs at each half hour. A *little* cannibalisation is not a bad thing if the volume people like me will bring by reducing other site's action in favor of Party outweighs it. I wanna play more Party.
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Our opinion is that all tournaments should have 100+ runners.
Longterm I agree, but some things you have to try to grow. If they do not grow, you can scrap them, but if you don't try, it's bound to fail. You can't make shots you don't take.
Please also consider developing mixed games. They are an important part of offering the whole experience of poker to your players and you also ensure you're prepared for the possible future of poker.
All in all, I think you're doing a lot of things right and I'm officially a fanboy. I hope Party can overthrow the Amaya mayority within 5 years. You have a player in me, but I want to play more!
Edit: Oh, and it's
completely unacceptable for refunds to take this long. Like, max.-priority-fix-right-away unacceptable. This is a PR disaster.