Quote:
Originally Posted by 888Rep
Can you be more specific about what tournament, when it went missing/ Add screenshots? I am not aware of this issue and more info would help. Thanks.
This happened to me in a $11r and i contacted support, shared screenshots and my story and they basically told me I was a liar and it was impossible, because if one person was to have their Rebuy/Addon button go missing everyone would have them go missing.
Here is the exact response I got.
A review of your account and the $11 buy-in $3,000 Guaranteed R&A shows that other players were able to re-buy and add on. Please note that if it was a glitch in our servers, no one would be able to add on or re-buy.
Therefore Getty, we would not be able to grant you with the buy-in for your tournament as you were able to play.
Thank you for being member of 888poker and for the confidence you have placed in us, for our member’s satisfaction is our top priority.
If you need further assistance with this or any other matter, please feel free to contact us once again.
Kind regards,
Kimberly R.
Basically insinuated I was lying in our correspondence to get my buyin back, which is absurd.
I also posted the screenshot earlier in this thread post #434