Quote:
Originally Posted by JasonP530
I second your problems and anger to them. The same bull**** is happening to so many people and asking for their computer specs and asking for a screenshot is a waste of time. Your software freezes every few hours. Your software folds people when it shouldn't. Your software mistakenly geolocates people out of nj far far more often than wsop and 888. Apparently The first two have been happening since you updated your software in September and you don't care enough to fix it. Remember back in 2005 when loading tables would cause your computer to crash because it never gave back the RAM? Took you years to fix it.
You should come down to my office where I play poker and I will show you how to run my poker business. When I have software and computer issues that affect my bottom line, I fix them immediately, at whatever the cost. You should hire snowmonster, who apparently can tune and fix your software better than anyone(if you even have anyone) working for you. I can't wait until poker stars is allowed back and they crush you guys.
/endrant
strong words, i can only imagine how the people feel suffering from this.
as a techie i must admit that geolocating ain't easy, but such a big company should be capable of doing it. 3rd party web sites can do it obviously.
doing the screenshot of
http://whatismyipaddress.com/ + recording the point in time should isolate the problem and cleary demonstrate them that the problem is rather on their end. ("isolating" means making your problem theirs)
on windows you can make a screen shot by pressing the print screen key to capture the full desktop (even though theese days it will not print anymore but copy it onto the clipboard). then open up mspaint and paste it to save the file and attach it to an email. some email clients allow you to directly paste it into an email without using mspaint first, this however requires HTML message format. you can also use ALT+PrintScreen to capture only the active window.
Last edited by AnotherMakiavelli; 03-13-2014 at 11:11 PM.