I have been playing on Partypoker for a few months and have not had any location issues until last night (Saturday) said several times they lost my location and locked up and knocked me off site twice.. Hopefully doesn't keep happening....

I've had this exact same thing happen to me frequently. I play in the cash games and have been timed out of countless pots. It also forces me to leave the tables in order to reset the software, so I lose action constantly. I've brought it up to support at least 10 times now, and they tell me they're sorry, but there's nothing that they can do. They blame it on my internet and tell me that I need to have 3 connections or some bull****. They told me that it will do this to me frequently and that I should get out of the software and log back in to correct the problem. It's a complete joke.

Secondly, when playing HU, it auto folds me in the SB about 10% of hands. I brought this up to them numerous times as well. they told me that it was a temporary disconnection problem on my end and that they have never heard of this happening to anyone else, so it is clearly my fault. I started asking other players if it happens to them, and nearly every person that has played HU has confirmed that this happens to them as well.

Playing 1-2 - 10-20 NL and having 10% of SBs autofolded costing me X amount in BBs, as well as the obvious position advantage lost 10% of hands makes it nearly unbearable and has me ready to withdraw and bring my play elsewhere. The customer service is an absolute joke too. Not a single person I've dealt with was fluent in English and they're seemingly reading from a script and/or have answers to nothing. They couldn't even tell me what the benefits were for their own VIP system. They said I would have to wait for an email that would take 72 hours, which never came. I also won tickets to a concert and asked them how I pick them up and they told me they don't know and would have someone call me eventually.

Extremely unhappy with everything that is going on over there. I see support is in here. If you would like to PM me and try to resolve this, it would be appreciated. If not, these threads will continue to pop up and your reputation will continue to be tarnished. I can't imagine how a casual player feels about all the issues. If I were playing for fun and all the site did was piss me off because it kept saying I'm not located in NJ, when I've never even left my bed, has to deter them from playing. Really really bad business all around.

These posts just keep adding up. I understand we love playing poker but is it really worth giving business to any of these new US sites? I've mentioned before on here and ill mention it again...ill take my $$ and time and go play live until pokerstars or any international site comes back...until then I will not waste my time on low traffic, limited sit n gos, tourneys and pathetic customer service.

Sent from my ADR6300 using 2+2 Forums

I have never had the SB thing happen. Not sure what that's all about. But problems with the software quitting, shutting down, etc., are epidemic. I understand that it's early in the life of NJ online poker and there are things they may still need to be sorted out with the software. I can live with it, but don't patronize us all by telling us that our internet is the problem, when it's not. Tell us that there are kinks that need to be ironed out and apologize. It would at least make us feel a lot better.

+1

They think the majority of people are random amateurs that won't know any better. I can see someone like my dad believing them and then calling his ISP to flip out on them instead. Deflecting issues that are YOUR PROBLEM is really terrible business. If it isn't fixed, you're going to crash and burn. Having CSR's that speak English and know anything about anything would really help. I get wanting to outsource for $1/hr, but jesus christ... I wish I had saved some of my chat logs with support, because it's honestly absurd.

Edit: For 1 million / year, I'll run an actual CS team for you with poker knowledge and a requirement of a >37 IQ. It's a great deal.

Anything is better than the current requirements of: 1. You must like turtles. 2. You must have hands and/or feet to type with

Please e-mail us the tourney ID you were playing on when you received this message as it would help us look for the precise information. In future if this error message is displayed again we request you to e-mail a Screen shot of the "Not in NJ" message to "support@borgatapoker.com" as we would like to further investigate & fix it.

You must not be reading what people are saying. This isn't an isolated event that warrants sending a screen shot. It is happening to EVERY SINGLE person that plays. It has nothing to do with anybody's individual situation, wifi, location, etc. Your geo-locate system is as inefficient as your customer service.

Everyone is getting the same one message along the lines of "sorry, we can no longer locate you as being in NJ, please return to NJ so that you can continue to play." Yea, haven't left my bed since I started. Neither have the other 185 players that are complaining about it. Why do you need a screen shot of the sites 1 and only possible "you're no longer in NJ" popup? Do you not know what it looks like?

in before doom switch but it hasn't happened to me since early December.

I wish I was just getting kicked off. Now I can't even access the site in the last 3 weeks.

Sent from my SPH-L710 using 2+2 Forums

When I presented the problem to support, they told me that it is very common and asked me to log off and back on every time it happens, which is expected ~ every 30 minutes. I have no idea how that is tolerable, especially when logging off requires you to leave all HU tables.

I don't even want to know how much equity I've lost between timed out hands, action lost while kicked off, and equity in constant SB auto folds. Nice to see support chime in and respond to 1 person, while ignoring every other post.

You mean they just write a bs response and don't show up for the next 5 days? Fk these clowns

Sent from my ADR6300 using 2+2 Forums

Thank you for continuing to ignore me and all the others. Further confirming how awful a company you are. Rumors of PS coming into NJ today. Really hope it shuts you down. Party isn't worthy. Such a massive massive joke you all are.

Hope this is true. Pokerstars is the ****tt....sites like ultimate and sorry ass party poker will do everything in their power to keep them out though

Sent from my ADR6300 using 2+2 Forums

I played for the first time since its been back yesterday and had a great experience... There are some kinks yes... but they will be worked out...

Just glad its coming back.... I really missed on line poker

You say they do not care about customers and that they are not eager to answer? It is casino site and where there is not much money, there are not much effort as well. Party poker is known as top online poker site and they take good care of customers. Magically it looks different for "NJ issues" where good old casino is involved. Who likes to answer for someone else's "issues" if have no power to fix them...
How about the way software is designed for poker. It doesn't look like odds matter much but rather like it is equal distribution of chances to win a hand. If there are 2-3 cards someone needs to get while heads up, one of them shows up 50% of times on average. If you meet lower pair when allin pre flop you win only every other hand on average not 3 or 4 times out of 5.
No real competition and no control is always bad for customer. You have to take what you are given or leave empty-handed...

Please don't muddy the waters with this tinfoil hat bull****. There are plenty of good points ITT, bringing up rigtard stuff makes it that much easier for PP to think of us as a bunch of loudmouth crackpots whose opinions don't mean anything.

Wow - seems easy to exploit! Thanks for pointing this out. I am going to shove all my low pairs and 2-3 outers for value. If called I win 50% due to the equal distribution of chances to win a hand. If they fold I win the pot!!! Easy arb / east game! Awesome!!!

[IMG][/IMG]

Log on, get on tables.. within 9 minutes, it is telling me I am no longer in NJ and forces me to log off, leave all of my tables, log back on and take 15 minutes getting on new HU tables because you have to open every 1 person table before you can open up your own. YOUR SITE IS SUCH A GOD DAMN JOKE.

FWIW they called me 6 times and left me 2 voicemails after seeing my posts on here. They also emailed me, to which I replied. Their response offered absolutely nothing and broken English once again. They just keep asking me for screenshots of what they already know is popping up. Well.. here you go. I'll gladly post screen shots of your ****ed up site on every forum and social media outlet until you give me a real ****ing answer.

P.S. thank you costing me thousands already in timed out pots, auto-folded SBs, lost action, etc.

Edit: Part of their email..

"The errors on the occasions mentioned above would have auto-folded your hands in the game. If it happened far more frequently we request you to send us a Screen Shot the next time it occurs. It does sound as an unreasonable request as we are expected to correct it. However we need to ascertain the problem to rectify it."

Explain to me how the **** you take a screenshot of getting auto folded.

sounds like the geo locating stuff is not yet working properly.

you mentioned that it happended after 4 hours, that could be the time that the internet address you received from your provider over DHCP (the protocol that assigns you an address dynamically) expired and you received a new one. for geo locating to work, the poker site needs a huge database of all dial-in network subnets of all NJ provider, so they can decide wether you are within NJ or not. Maybe you "landed" in a different IP subnet when you received a new dynamic address and this subnet was not yet on their list leading to the problem.

this is also why some poker sites still have problems with access over the mobile while landline access already works (or vice versa).

one possible fix is to ask your internet provider for a static address, that will not change. that may help in this case.

also record your own address when you expirience the problem the next time. you can use the following page for that: http://whatismyipaddress.com/

this should allow the poker site to check if your dial-in subnet is on their NJ list.

i would be curious to know how they actually synchronize their database with the internet providers subnets, because the internet provider can if they like open up and shutdown a dial-in subnet at any time.

imo they should refund as it is not your problem, until they found a process that reliably works.

This isn't happening every 4 hours. My screenshot shows it happening after 9 minutes (I actually didn't take it right away, it happened about 4 minutes after logging in). It happens to me constantly and continually times me out of pots. They have already confirmed numerous issues with me via email. They know I'm being auto folded and have offered nothing but broken English ****ing nonsense responses with no solution.

I've also asked 5 different people what Palladium Lounge VIP level benefits are. All of them told me they have no idea and someone would contact me within 24 hours. 2 weeks later, they email me to tell me that they will be releasing that information publicly on March 11 and would email me the details. They emailed me yesterday to tell me they have no information on it and maybe it will be released at some point in the future. Cool. The list of bull**** goes on and on. I'd paste some of it, but it would only tilt the **** out of you trying to make sense of their arrangement of letters and words. Welcome to PartyUS, where everybody you're speaking to is located in Nigeria and knows 7 English words and the difference between a period and a question mark.

9 minutes does not sound like a DHCP expiration of your address. i would expect the address to be valid at least 4 hours, if not longer.

is http://whatismyipaddress.com/ working and showing your correct location?

next time you contact them you could attach a screenshot of whatsmyipaddress to show them that others can detect your location correctly. they would also have your address for troubleshooting.

Yes. Don't know if posting my IP here is a bad idea, so I left it out. They have it though.
ISP: Verizon Internet Services
Services: None Detected
City: Hoboken
Region: New Jersey
Country: United States

yeah, no need to post your IP, some hackers could try to attack you, but most likely you have a firewall on your router. but still not needed.

only include it when sending it to party so they can check if the subnet is maybe not contained in their database. it will also show them that other sites can detect your location without problems.

then they should refund and write it off....it's the cost for being the first player in this new and emerging market

There's no way a cable ISP has DHCP renewal periods of 4 hours, and on top of that giving a new address instead of just renewing the existing one, that's silly.

Normally unless they're making a system-wide change (which is rare) you'll have the same IP the whole time your cable modem is turned on. Often you need to leave it off for a while to get a different IP lease.

yeah i know, DHCP will attempt to renew the existing address when half of the lease period has been reached, if this succeeds it will be extended, otherwise a new address will be requested if the lease period has been reached (if i remember correctly, complicated protocol). should happen rarely with an ISP unless they are doing some maintenance or replacements. 4 hours would be silly, more likely corporate networks have it set so low. if the lease time is too low and there is a lot of clients, there will be a lot of unneccessary network traffic. i thought at first it could be DHCP related, maybe he was moved into a different yet unknown dial in subnet. would be a coincidance if this would have happened after 9 minutes of playing. I also think, most consumer ISPs do not make use of this possibility during maintenance / replacement, they rather tell their clients to turn off / turn on their modem to get a new address. they don't really care (enough) if your connection is disrupted.

more likely there is either some problem in general (in the poker sites software) or they do not have all the subnets in their geo database. that's why i referred to the whatsmyipaddress page to proove that his location can be detected properly by a 3rd party software without the poker client software involved.

i would also make sure, to send them the time along with a screenshot of the http://whatismyipaddress.com/ page.