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Old 01-03-2014, 03:06 AM   #126
jmurjeff
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Re: Welcome & FAQ

Quote:
Originally Posted by Tjb10000 View Post
Party Rep: I submitted a withdrawal request as well for pickup at Bovada, but have not gotten the email with voucher ID after numerous requests. Please advise
What does the Party Rep have anything to do with Bovada? Or maybe you meant Borgata? Can you try calling support? I think the best time maybe around 3-4am. Not going to lie, majority of the day the support will never get around to your phone call.
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Old 01-03-2014, 08:32 PM   #127
Tjb10000
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Re: Welcome & FAQ

Jeff

Yes I meant Borgata. What is the phone number for support? I play on iPad app and no phone number is listed

Thanks
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Old 01-03-2014, 10:02 PM   #128
jmurjeff
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Re: Welcome & FAQ

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Originally Posted by Tjb10000 View Post
Jeff

Yes I meant Borgata. What is the phone number for support? I play on iPad app and no phone number is listed

Thanks
1 877 448 5833

The phone number is listed on their website. It is not listed on the windows version either.
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Old 01-04-2014, 11:09 PM   #129
Emiya Muljomdao
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Re: Welcome & FAQ

Just finished top 3 in the 3 ticket guaranteed #1 Borgata WPO satty, how do I redeem the ticket? I also have puchased 3 sets of $5 comp dollars in the iRewards shop (this was 3 weeks ago) Where do I claim those? No email back from the support yet.
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Old 01-04-2014, 11:51 PM   #130
stoopmonkey
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Re: Welcome & FAQ

Dear Party Support,

I suspect you are ignoring the thread I started in this official NJPartyPoker forum regarding some very serious issues , but in case you didn't - Here's a link! https://forumserver.twoplustwo.com/22...poker-1403076/

Your response would be very much appreciated!
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Old 01-05-2014, 09:44 AM   #131
Emiya Muljomdao
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Re: Welcome & FAQ

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Originally Posted by Emiya Muljomdao View Post
Just finished top 3 in the 3 ticket guaranteed #1 Borgata WPO satty, how do I redeem the ticket? I also have puchased 3 sets of $5 comp dollars in the iRewards shop (this was 3 weeks ago) Where do I claim those? No email back from the support yet.
got an email this morning, thanks!
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Old 01-05-2014, 10:03 AM   #132
wildman75
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Re: Welcome & FAQ

guys give them a break..the party people and their reps are too busy restoring the shore to answer all your questions. maybe after they finish restoring the shore they will try restoring their customer service. That might be too nice tho, since they never had any customer service to begin with.
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Old 01-05-2014, 12:49 PM   #133
stoopmonkey
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Re: Welcome & FAQ

Maybe we should start FUQ PartyPoker Players stickied thread for all the frequently unanswered questions.
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Old 01-05-2014, 10:02 PM   #134
niss
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Re: Welcome & FAQ

I have a friend who let's say is very well tuned into the online gambling scene in the US, and he told me that PokerStars believes that they will be in NJ within the year. If that's true, Party better get its act together pronto and address some of these issues we've raised or their position as the leader in the market will evaporate overnight.
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Old 01-05-2014, 10:41 PM   #135
bballwiz
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Re: Welcome & FAQ

If that's true they are done, they can't compete with pokerstars with a top rakeback % of 15% just a joke
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Old 01-06-2014, 12:01 AM   #136
higher visions
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Re: Welcome & FAQ

So I just tried to tile the tables I was at and it caused two of them to close and only show up in the bottom toolbar. I cant open them or close them.

Theres no one else at one of them and a full table at the other. Because I cant open them or close them I also can not close the client. Happen to anyone else?

I assume I will just be removed from the tables eventually but this is so ridiculous to just have buy ins tied up in limbo sitting out at tables I cant close bc party (im on Borgata but same crap) cant get their software to even be remotely acceptable.

If niss is correct everyone will loose market share to stars overnight no matter what they do, stars does things right and always will.

** Idk how that can be though since they just got the 2 year ban hammer. I assume anything is possible though if they come to some sort of arrangement with Isai or money

Last edited by higher visions; 01-06-2014 at 12:07 AM.
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Old 01-07-2014, 09:34 PM   #137
dragonfang1
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Re: Welcome & FAQ

is there a way to view cash game tables before opening them and can pokertracker 3 be setup there
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Old 01-08-2014, 03:17 PM   #138
Party_Rep
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Re: Welcome & FAQ

Quote:
Originally Posted by MrAggromonkey View Post
what is the rake structure on this site?
Please find the detailed Rake Structure of Party mentioned below:
http://nj.partypoker.com/how-to-play...structure.html
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Old 01-08-2014, 03:17 PM   #139
Party_Rep
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Re: Welcome & FAQ

Quote:
Originally Posted by o0 StatiK View Post
Wow, maybe trying to join Party Poker NJ is a bad choice. Now that I'm seeing how many people are having issues with CS, connections, and Geo issues, I may just go elsewhere.

Unless they iron some of these issues out, and add another verification system other than WiFi, I will most likely never open the PP client.
The Location checks are becoming more reliable. It is a regulatory requirement by DGE stating that a Wi-Fi in addition to an IP (leading to NJ) are sufficient to validate a user’s location.

Kindly PM us your account name and an appropriate time to call and we'll help you get started.
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Old 01-08-2014, 03:20 PM   #140
Party_Rep
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Re: Welcome & FAQ

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Originally Posted by niss View Post
Party Rep,

Why do you respond to selected inquiries and ignore the consistent questions about (a) the cash game lobby and (b) cards being shown when all in?
Based on your requests we have requested a review of that feature and will inform you once a decision is arrived at. Kindly find the previous message we had posted to this effect:
a) Re: Lobby view petition - We are reviewing the situation and requirements with the DGE in terms of any regulatory restrictions. We will provide you with an update as soon as we have more information on this topic
b) We understand that you’re inquiring about the right to see mucked hands that reach the showdown. At PartyPoker, these cards are shown in the Hand Replayer and Hand History - On the right top side on every table, there is the handhistory number. A new window opens after you click on it and if you scroll down in a hand to the showdown you can see the mucked hand on the showdown.
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Old 01-08-2014, 03:22 PM   #141
Party_Rep
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Re: Welcome & FAQ

Quote:
Originally Posted by Tjb10000 View Post
Party Rep: I submitted a withdrawal request as well for pickup at Bovada, but have not gotten the email with voucher ID after numerous requests. Please advise
Your Withdrawal of $2500 was requested and processed on 01/01/2013. The funds are available to be collected from Borgata Cage. An e-mail detailing the Voucher ID and required details has been sent to you on 01/01/2013 to your registered e-mail address.
Please provide the following details to the teller at Borgata resort cashier to claim your funds:
1. Printed copy of this email or show this email on your mobile device
2. A form of ID that shows your name and date of birth
3. The last four digits of your SSN which you can provide verbally
As the transaction is valid only for 7 days please ensure you collect funds before Wed, 08-Jan-2014 3:50 PM EST. If, due to some reason, you are unable to reach the resort by the above date, the funds will be returned to your online account.
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Old 01-08-2014, 03:23 PM   #142
Party_Rep
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Re: Welcome & FAQ

Quote:
Originally Posted by mrmarcon View Post
Hello PartyPoker rep-Seriously, the software system is a jury rigged series of plug ins. VERY clunky. The support is barely functional. Apologies are no longer acceptable. Phones aren't answered in a reasonable time frame. Email inquiries do get answered but the problem that caused the initial email is rarely fixed.


I've been trying to reset my password for 34 days without success.
I didn't write down the initial password. (my fault here)

The functuality of the reset password software is 0.

Please-no bull****-no apologies-no excuses-just fix the damn software!

Take it all down and fix it.
With regards to your query about your Borgata account kindly communicate with Borgata Customer Care to request for a new password.

Alternatively , kindly PM us your account name and an appropriate time to call and we'll help you get started.
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Old 01-08-2014, 03:24 PM   #143
Party_Rep
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Re: Welcome & FAQ

Quote:
Originally Posted by djz View Post
lol support is such a joke. i send an email the 24th asking for some hand histories (PT4 missed a few) and just get a reply a few hours ago....saying that they're working on it.

this is insane.
Kindly PM us your account name and based on your previous communication with you we would arrange for the Hand Histories to be sent to you.
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Old 01-08-2014, 05:49 PM   #144
wildman75
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Re: Welcome & FAQ

Party Rep,
You guys gonna fix the cash game bug when playing heads up/short handed..and someone new sits and the bb gets all messed up or just gonna continue to ignore it?
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Old 01-08-2014, 09:28 PM   #145
Thinky
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Re: Welcome & FAQ

Quote:
Originally Posted by Party_Rep View Post
Kindly PM us your account name and based on your previous communication with you we would arrange for the Hand Histories to be sent to you.
Quote:
Thank you for contacting Customer Service.

I apologize for the ongoing delay. There is a technical issue with the hand history extraction tool. Once it is fixed we will send you the requested game logs.

Your patience and understanding on this matter will be highly appreciated.

In case you have further questions, we will be more than happy to assist you. We are available 24/7.

Thank you for choosing us as your online gaming site.
I've been waiting for 2 weeks now and got the email above when I tried to followup. I will PM you my SN.

Edit: Please delete some PMs from your inbox. Thanks!
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Old 01-08-2014, 10:30 PM   #146
winigwl
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Re: Welcome & FAQ

I've had issues with player notes saving. I see the little notepad next to their names but the text is gone. I am also making sure I press save so not sure what the problem is
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Old 01-09-2014, 12:00 AM   #147
niss
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Re: Welcome & FAQ

Quote:
Originally Posted by Party_Rep View Post
Based on your requests we have requested a review of that feature and will inform you once a decision is arrived at. Kindly find the previous message we had posted to this effect:
a) Re: Lobby view petition - We are reviewing the situation and requirements with the DGE in terms of any regulatory restrictions. We will provide you with an update as soon as we have more information on this topic
b) We understand that you’re inquiring about the right to see mucked hands that reach the showdown. At PartyPoker, these cards are shown in the Hand Replayer and Hand History - On the right top side on every table, there is the handhistory number. A new window opens after you click on it and if you scroll down in a hand to the showdown you can see the mucked hand on the showdown.
Thanks for responding. (b) is not accurate. I know we can see cards after showdown. What we are asking is for hole cards to be exposed as soon as there is an appropriate "all-in" situation, i.e., there is no possibility of further betting, so as to see the hole cards as the remainder of the hand is dealt, and so one can, for example, root for or against cards, and/or know immediately whether he has or has not won the hand. This is standard at most other sites.

As for (a), I am not sure what regulatory restrictions you guys could be concerned with, since the other sites I think ALL have the kind of lobby most of us would prefer, but I appreciate getting any kind of word that you are looking into the issue.
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Old 01-09-2014, 12:29 AM   #148
bballwiz
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Re: Welcome & FAQ

they have said they are looking into it for over a month lol
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Old 01-12-2014, 04:39 PM   #149
katie75013
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Re: Welcome & FAQ

Hi there Party_Rep,
I sent you a DM last week with no response asking if you would kindly return to this thread to answer questions about the geo-location issues in NJ. I searched your past posts, and yes you were absent for a few weeks due to the holidays, but even still, you have yet to address any geo-location issues in your recent posts, even though there are several posts by players who are having trouble with this very important issue. I would like to know why you are not responding to this issue, but more importantly I would like some answers as a customer of your site.
Thank you.
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Old 01-14-2014, 04:35 PM   #150
Brilliant27
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Re: Welcome & FAQ

Can we sell the Super Bowl tickets if we win them? I don't want to go to the game on a major tourn day. I'd rather sell the tickets for cash
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